Studio Lead - Northbrook

JETSET Pilates®; Northbrook (IL); On-site; USD 32,000 - 52,000; Full time

Job summary

JETSET Pilates is seeking Studio Leads to welcome clients, assist instructors, and support front desk operations in our Northbrook studio. You will answer phones, respond to emails, process sales, and help maintain a clean, organized lobby.

As a Studio Lead you will greet clients, recruit and retain members, and coordinate with the General Manager on memberships, pricing, and promotions. Shifts include mornings, evenings, and weekends to support busy studio hours.

Qualifications

• Experience in client-facing roles.
• Strong customer service and communication skills.
• Ability to process sales and operate POS.

Responsibilities

• Answer phones and respond to emails in a timely manner.
• Greet clients and check-in upon arrival.
• Sell memberships and class packages in-person and online.
• Assist instructors and staff with front desk duties.
• Maintain a clean, organized front desk and lobby.
• Support opening and closing duties as needed.
• Stay up-to-date on policies and pricing options.
• Assist with CRM data entry and client communication.
• Build rapport with clients and staff to create a welcoming environment.

Skills

Customer service

Sales

Retail operations

CRM AXLE

Tools

AXLE CRM

Job description

Studio Leads at JETSET Pilates are dynamic team members that help clients and assist instructors. Studio Leads are responsible for providing exceptional service to clients while assisting staff, whether it be in-person, via email, or over the phone. Most importantly, Studio Leads will build rapport with all clients and staff to create and maintain a welcoming environment.

Studio Leads will be required to answer phones, field questions, respond to emails, and process sales in keeping with JETSET Pilates Standards of Service. They are expected to perform retail transactions accurately, maintain a clean and organized front desk and lobby area, assist Instructors in opening & closing duties, and stay up-to-date on all policies and pricing options in order to provide accurate information to existing clients and potential new clients.

Studio Leads assume other duties as assigned and are expected to work morning, evening, and weekend shifts as necessary.

Duties And Responsibilities

• Assist in delivering the ultimate boutique fitness experience to every client, every time.
• Provide the highest level of customer service to all clients and visitors upon arrival.
• Greet and check-in clients professionally upon arrival and thank them as they leave.
• Recruit and retain clients, answer questions, solve problems, and refer comments and concerns appropriately.
• Sell memberships and class packages in-person, online, and over the phone.
• Facilitate new sales, in conjunction with the General Manager/Owner-Operator by utilizing the Client Relationship Manager (CRM) system (AXLE).
• Maintain a clean and tidy studio.
• Process retail sales and restock inventory as needed.