Studio Lead & Keyholder

Studs; Newport Beach (CA); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Comprehensive Medical, Dental, and Vis

Vision Insurance

Paid Time Off

Paid Sick Leave

401(k) Retirement Savings Plan

Parental Leave

Employee Discounts on Piercings/Jewel

Employee Assistance Program

Job summary

Studs is a category-defining ear piercing and earring brand. The Studio Supervisor at Newport Beach leads daily Studio operations, opens/closes, and guides floor leadership during peak times while ensuring a consistent customer and brand experience.

The role emphasizes professionalism, ownership, and the Studs values, with focus on safety, service standards, and teamwork in a fast-paced environment.

Qualifications

• Past experience in a keyholder or shift lead role with independent operations and opening/closing responsibilities.
• Must be available to work a flexible schedule up to 5 days per week (32+ hours), including evenings, weekends, and holidays.
• Weekend availability (Fri–Sun) required, excluding approved PTO.
• Full-time employees must prioritize Studs as primary employment.
• Proven track record of professionalism, reliability, and sound judgment in a customer-facing environment.

Responsibilities

• Opens and closes the Studio independently and ensures opening/closing procedures are completed accurately.
• Supports daily visual merchandising, restocks, and Studio upkeep.
• Reviews daily business and helps implement strategies to drive results.
• Acts as floor leader during shifts, structuring the team to meet sales and service goals.
• Upholds safety and brand standards, including piercing regulations and Studio cleanliness.
• Delivers exceptional service and educates customers on the Studs experience.
• Supports service recovery and escalates customer concerns as needed.
• Provides real-time feedback to teammates and reinforces company values.

Skills

Keyholder experience

Flexible schedule

Weekend availability

Lift 20 lbs

Safety compliance

Leadership by example

Job description

Studs is a category-defining ear piercing and earring brand. The Studio Supervisor at Newport Beach leads daily Studio operations, opens/closes, and guides floor leadership during peak times while ensuring a consistent customer and brand experience.

The role emphasizes professionalism, ownership, and the Studs values, with focus on safety, service standards, and teamwork in a fast-paced environment.