Store Supervisor (Full-Time)

Studs; Austin (TX); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Comprehensive Medical, Dental, and Vis

Vision Insurance

401(k) Retirement Savings Plan

Paid Time Off and Paid Sick Leave

Parental Leave

Employee Discounts on Piercings andJew

Job summary

Studs in Austin is hiring a Studio Supervisor to support daily studio operations and lead the customer experience on the floor. The role opens and closes the studio, oversees merchandising and stock, and guides the team to meet sales and service goals.

Ideal candidates bring prior keyholder or shift-lead experience, are available for a flexible schedule including weekends, and can stand for long periods while maintaining safety standards.

Qualifications

• Prior experience as a keyholder or shift lead with independent operations.
• Available to work flexible schedule up to 5 days/week (32+ hours), including evenings, weekends, and holidays.
• Weekend availability required (Fri-Sun) excluding PTO.
• Full-Time employees prioritized as primary employment.
• Proven professionalism, reliability, and sound judgment in a customer-facing environment.
• Able to stand for extended periods (up to 8+ hours) and lift/move at least 20 lbs.
• Able to handle chemicals safely and follow all health, safety, and compliance protocols.
• Confident operating solo and taking ownership of floor leadership responsibilities when assigned.
• Brings a positive attitude, receives feedback well, and contributes to a collaborative, service-oriented team culture.

Responsibilities

• Opens and closes the Studio independently and completes opening/closing procedures.
• Supports daily execution of visual merchandising, supply restocks, and Studio upkeep.
• Reviews daily business and helps implement strategies to drive results.
• Acts as floor leader during assigned shifts, helping structure the team to deliver both sales and service goals.
• Upholds safety and brand standards, including regulations tied to piercing and Studio cleanliness.
• Delivers exceptional service and educates customers on the Studs experience.
• Supports service recovery and escalates customer concerns as needed.
• Ensures a warm, welcoming, and consistent customer journey aligned with our service expectations.
• Sets a strong example for professionalism, inclusion, and accountability.
• Provides real-time feedback and support to teammates when appropriate, escalating as needed.
• Helps reinforce company values and contributes to a collaborative, feedback-rich environment.

Skills

Keyholder experience

Shift lead

Customer service

Reliability

Attention to detail

Job description

Studs is a category-defining ear piercing and earring brand named one of "the 10 most innovative companies in retail for 2023" by Fast Company. Studs connects ear piercing with aftercare and earring shopping to create an end-to-end Earscaping® experience. We offer a better retail and digital experience that prioritizes safety and expertise in a cool, fun and welcoming environment, along with a wide earring assortment—all at an accessible price point.

• Please Note: The official title for this role will be Studio Supervisor*

Location: Austin, TX | Reports to: Studio Manager | Full Time
Hourly Rate: $17
The Studio Supervisor plays a critical support role in the daily operations of the Studio, serving as a trusted keyholder and frontline leader. This role is designed for team members who consistently demonstrate strong judgment, attention to detail, and the ability to operate independently.
As a Studio Supervisor, you'll help open and close the Studio, support floor leadership during peak periods, and ensure a consistent customer and brand experience. You'll also set the tone on the floor — modeling our values, reinforcing service standards, and supporting operational execution. This is a non-managerial role but one that requires maturity, ownership, and leadership by example.

Key Responsibilities

Operational Execution & Sales Support

• Opens and closes the Studio independently and ensures all opening/closing procedures are completed accurately
• Supports daily execution of visual merchandising, supply restocks, and Studio upkeep
• Reviews daily business and helps implement strategies to drive results
• Acts as a floor leader during assigned shifts, helping structure the team to deliver both sales and service goals
• Upholds compliance with safety and brand standards, including regulations tied to piercing and Studio cleanliness

Customer Experience

• Delivers exceptional service and educates customers on the Studs experience
• Supports service recovery and escalates customer concerns as needed
• Ensures a warm, welcoming, and consistent customer journey aligned with our service expectations

Team Support & Culture

• Sets a strong example for professionalism, inclusion, and accountability
• Provides real-time feedback and support to teammates when appropriate, escalating as needed
• Helps reinforce company values and contributes to a collaborative, feedback-rich environment

Requirements

• Prior experience in a keyholder or shift lead role that included independent operations and opening/closing responsibilities
• Must be available to work a flexible schedule up to 5 days per week (32+ hours), including evenings, weekends, and holidays. Must maintain consistent availability
• Weekend availability (Friday, Saturday, Sunday) is required, excluding approved PTO
• Schedules may vary based on business needs, and Full-Time employees are expected to prioritize Studs as their primary employment commitment
• Proven track record of professionalism, reliability, and sound judgment in a customer-facing environment
• Comfortable standing for extended periods (up to 8+ hours) and able to lift/move at least 20 lbs
• Able to handle chemicals safely and follow all relevant health, safety, and compliance protocols
• Confident operating solo and taking ownership of floor leadership responsibilities when assigned
• Brings a positive attitude, receives feedback well, and contributes to a collaborative, service-oriented team culture

Benefits & Perks

• Comprehensive Medical, Dental, and Vision Insurance (including $0 in-network mental health visits)
• Access to Mental Health and Work/Life Resources including Online Therapy, Gender Affiliation Support Services, and Employee Assistance Program (EAP)
• Voluntary Life Insurance
• Health and Commuter Tax-Advantaged Accounts
• 401(k) Retirement Savings Plan
• Paid Time Off and Paid Safe & Sick Leave Accruals
• Paid Parental Leave
• Paid Sabbatical After 4 Years of Service
• Exclusive Employee Discounts on Piercings and Jewelry (we've got your friends and family covered too!)
• Access to PerkSpot and additional benefits such as pet insurance, discounted tickets, personal finance coaching, healthy rewards, and more!

Studs is an equal opportunity employer and is committed to providing a work environment that fosters diversity, inclusion, and equal opportunity without regard to race, color, gender, age, creed, sex, religion, national origin, disability (physical or mental), marital status, citizenship, ancestry, sexual orientation, gender identity and gender expression, or any other legally protected status. Studs considers qualified applicants with criminal histories. We comply with applicable state and local laws prohibiting discrimination in employment in every jurisdiction in which we operate. If you require an accommodation for the application process, please fill out this form. Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Click here for the Studs Privacy Notice for California Applicants.