Studio Lead - Des Peres

JETSET Pilates®; Des Peres (MO); On-site; USD 25,000 - 35,000; Part time

Job summary

JETSET Pilates® in Des Peres, Missouri, is seeking a Studio Lead to join our dynamic team. The Studio Lead will provide exceptional service to clients, assist instructors, and handle retail transactions effectively. Responsibilities include greeting clients, answering queries, and selling memberships while maintaining a welcoming environment.

The ideal candidate will possess strong interpersonal skills, sales experience, and the ability to work varied shifts (mornings, evenings, weekends). Become part of our mission to deliver an unparalleled boutique fitness experience!

Qualifications

• Strong customer service skills to enhance client experience.
• Sales experience in a retail or fitness environment.
• Ability to maintain cleanliness and organization.

Responsibilities

• Assist clients and staff, ensuring exceptional service.
• Handle retail transactions and maintain studio cleanliness.
• Work versatile shifts including mornings, evenings, and weekends.

Skills

Customer service

Sales skills

Organization

Communication

Job description

Studio Leads at JETSET Pilates are dynamic team members that help clients and assist instructors. Studio Leads are responsible for providing exceptional service to clients while assisting staff, whether it be in-person, via email, or over the phone. Most importantly, Studio Leads will build rapport with all clients and staff to create and maintain a welcoming environment.

Studio Leads will be required to answer phones, field questions, respond to emails, and process sales in keeping with JETSET Pilates Standards of Service. They are expected to perform retail transactions accurately, maintain a clean and organized front desk and lobby area, assist Instructors in opening & closing duties, and stay up-to-date on all policies and pricing options in order to provide accurate information to existing clients and potential new clients.

Studio Leads assume other duties as assigned and are expected to work morning, evening, and weekend shifts as necessary.

Duties And Responsibilities

• Assist in delivering the ultimate boutique fitness experience to every client, every time.
• Provide the highest level of customer service to all clients and visitors upon arrival.
• Greet and check-in clients professionally upon arrival and thank them as they leave.
• Recruit and retain clients, answer questions, solve problems, and refer comments and concerns appropriately.
• Sell memberships and class packages in-person, online, and over the phone.
• Facilitate new sales, in conjunction with the General Manager/Owner-Operator by utilizing the Client Relationship Manager (CRM) system (AXLE).
• Maintain a clean and tidy studio.
• Process retail sales and restock inventory as needed.