Studio Lead - Boerum Hill

JETSET Pilates; New York (NY); On-site; USD 25,000 - 28,000; Part time

Benefits offered by this job

Discount on Merchandise

Flexible shifts

Community events

Free classes

Sales commission program

Job summary

JETSET Pilates Boerum Hill in Brooklyn is actively seeking Studio Leads to join their vibrant team. As a key member of the studio, you will provide exceptional service, assist clients, and contribute to creating a welcoming environment.

Responsibilities also include managing opening and closing duties, responding to inquiries, and processing transactions. The ideal candidate will thrive in client-service roles, have excellent communication skills, and possess a self-motivated attitude.

Qualifications

• Experience in client-service roles like concierge, receptionist, or retail.
• Comfortable working in team settings and collaborative environments.
• Proficient with computers, digital applications, and technology.
• Strong verbal and written communication abilities.
• Ability to multitask successfully in a fast-paced environment.
• Self-motivated with a driven attitude towards customer service.

Responsibilities

• Deliver exceptional customer service and studio experience.
• Manage check-in and check-out processes for clients.
• Assist in marketing initiatives and community engagement.
• Maintain cleanliness and organization of the studio.
• Process sales transactions and manage inventory.

Skills

Client service experience

Teamwork

Luxury service experience

Computer proficiency

Communication skills

Multi-tasking

Self-motivated

Tools

Axle

Mindbody

Job description

Role Description

JETSET Pilates Boerum Hill in Brooklyn is seeking numerous Studio Leads! The Studio Lead is a dynamic team member that provides exceptional service to clients, assists instructors, and creates a friendly and welcoming environment in studio. The position is responsible for assisting with opening duties, re-filling studio supplies and inventory, responding to client emails and phone calls, checking-in and checking-out clients, processing sales and retail transactions, maintaining an organized studio, staying up-to-date on all policies and prices, engaging with clients, and closing duties. The Studio Lead is a part-type to full-time position with shifts available in the morning, afternoons, evenings, and weekends.

Responsibilities

• Assist in delivering the ultimate boutique fitness experience to every client, every time
• Provide the highest level of customer service to all clients and visitors upon arrival
• Greet and check-in clients professionally upon arrival
• Recruit and retain clients, answer questions, solve problems, and refer comments and concerns appropriately
• Utilize Axle and Mindbody for lead generation, sales, and scheduling
• Sell memberships and class packages in-person, online, and over the phone
• Facilitate new sales, in conjunction with the General Manager/Owner-Operator by utilizing the Client Relationship Manager (CRM) system (AXLE)
• Develop and support local marketing initiatives to attract new clients and elevate the studio's presence in the community. Promote JETSET in the community through 3-4 tabling or local events each month
• Create content for digital marketing
• Assist in opening and closing duties
• Address client questions, concerns, and feedback promptly and professionally
• Maintain a clean and safe studio
• Process retail sales and restock inventory as needed

Qualifications

• Experience working in client-service roles such as concierge, receptionist, restaurants, retail, and hospitality
• Experience working in team environments
• Experience with white glove service or luxury fields
• Highly proficient with computers, tablets, and applications
• Excellent verbal and written communication skills
• Demonstrated ability to multi-task
• Self-Motivated

$18 - $20 an hour

Perks

• BIG discount on Merchandise and Memberships
• Flexible shifts and hours
• Team and community events
• Free classes
• Team Sales Commission Program

JETSET Pilates Boerum Hill is building a team that's welcoming to everyone and committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.