Studio Lead - Gramercy

JETSET Pilates®; New York (NY); On-site; USD 30,000 - 40,000; Part time

Job summary

JETSET Pilates® in New York, NY, is looking for a dynamic Studio Lead to provide exceptional service to clients and support instructors. Responsibilities include greeting clients, answering questions, selling memberships, and maintaining a clean studio environment.

The ideal candidate should possess strong customer service skills, be comfortable with sales, and be able to work flexible hours. Join us at JETSET Pilates to help create a welcoming atmosphere for our clients!

Qualifications

• Experience in customer service and sales preferred.
• Strong communication skills and ability to engage clients.
• Ability to work flexible hours including mornings, evenings, and weekends.

Responsibilities

• Assist clients and instructors while providing exceptional service.
• Answer phones, field questions, respond to emails, and process sales.
• Maintain a clean and organized front desk and lobby area.

Skills

Customer service

Communication

Sales

Problem-solving

Tools

Client Relationship Manager (CRM)

Job description

Overview

Studio Leads at JETSET Pilates are dynamic team members that help clients and assist instructors. Studio Leads are responsible for providing exceptional service to clients while assisting staff, whether it be in-person, via email, or over the phone. Most importantly, Studio Leads will build rapport with all clients and staff to create and maintain a welcoming environment.

Studio Leads will be required to answer phones, field questions, respond to emails, and process sales in keeping with JETSET Pilates Standards of Service. They are expected to perform retail transactions accurately, maintain a clean and organized front desk and lobby area, assist Instructors in opening & closing duties, and stay up-to-date on all policies and pricing options in order to provide accurate information to existing clients and potential new clients.

Studio Leads assume other duties as assigned and are expected to work morning, evening, and weekend shifts as necessary.

Duties And Responsibilities

• Assist in delivering the ultimate boutique fitness experience to every client, every time.
• Provide the highest level of customer service to all clients and visitors upon arrival.
• Greet and check-in clients professionally upon arrival and thank them as they leave.
• Recruit and retain clients, answer questions, solve problems, and refer comments and concerns appropriately.
• Sell memberships and class packages in-person, online, and over the phone
• Facilitate new sales, in conjunction with the General Manager/Owner-Operator by utilizing the Client Relationship Manager (CRM) system (AXLE)
• Maintain a clean and tidy studio
• Process retail sales and restock inventory as needed

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.