Studio Experience Team Shift Leader

Studio Three; Austin (TX); On-site; USD 35,000 - 45,000; Full time

Job summary

Join a leading fitness boutique in Austin as a Studio Experience Shift Lead Team Member. This role is essential in providing exceptional customer experiences, managing club operations, and fostering a positive environment for both guests and staff. Candidates should have strong customer service skills and a passion for fitness.

Benefits

Competitive salary and benefits

Complimentary studio membership

Discounts and incentives on retail products

Qualifications

• Must have a current CPR Certification.
• Ability to stand for long durations.
• Able to lift and carry a minimum of 30lbs.

Responsibilities

• Deliver exceptional customer service to all guests.
• Manage club operations, including opening, closing, and staff management.
• Assist in training and coaching new hires.

Skills

Customer Service

Problem Solving

Organizational Skills

Team Management

Communication

Job description

We are seeking a Studio Experience Shift Lead Team Member to join our growing team at our location in Austin, TX.

The Studio Experience Team Member is an energetic, outgoing, problem solving and organized individual with a passion for fitness and the Studio Three brand. This role is instrumental in providing an extraordinary experience for all guests by delivering consistent, exceptional customer service. This is the first smile you see walking in the door and the last face you see on the way out.

PRIMARY RESPONSIBILITIES:

The responsibilities and duties of this position described here are representative of those an employee must perform. This is not a comprehensive list and other duties may be assigned.

-Ensuring all members receive a high level of customer service throughout their visit.

-Working with studio management to complete all daily studio tasks and projects efficiently.

-Taking ownership of the club operations acting as manager on duty including opening, closing and staff management.

-Assist with training and coaching of new hires for all front and back of house team members.

-Possessing a high degree of knowledge of all products and services offered at Studios Three.

-Educating club members and guests on all Studio Three services and amenities available to them.

-Cultivating an inclusive and fun environment that strengthens the S3 Family and community.

-Ensuring all areas of the club including studios, locker rooms and common areas are clean and organized.-Working within the company guidelines to ensure all departments are on brand and align with Studio Three’s aesthetic.

-Carrying out first timer & new member on-boarding processes.

-Partnering with the Studio Three instructors and providing support as needed to ensure a successful class check-in process.

-Maintaining a positive attitude and taking initiative.

REQUIREMENTS:

-Must be able to stand for long durations of time.

-Must have a current CPR Certification

-Must be able to lift/carry a minimum of 30lbs.

AS A MEMBER OF THE STUDIO THREE TEAM YOU WILL RECEIVE:

-We offer competitive salary, benefits, and industry leading commission and growth opportunities for Studio Three employees.

-Complimentary studio membership.

-Perks, discounts and incentives with our retail, products and partnerships across all of our studios.

This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities, or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the club.

Studio Three is an equal opportunity employer. For more information regarding our career opportunities, please visit one of our clubs or our website athttps://jobs.lever.co/StudioThree.All your information will be kept confidential according to EEO guidelines. Must have a legal right to work in the United States.

ABOUT STUDIO THREE:

Studio Three, Chicago’s leading fitness boutique since 2015, encompasses three elite fitness studios under one roof: Interval, Cycle, and Yoga. The first concept of its kind, Studio Three unites these effective disciplines with best-in-class instructors, cutting edge technology, custom-designed performance equipment, striking interiors and a fiercely loyal community.

Studio Three has been recognized as ClassPass' "Number One Studio in Chicago", one of Crain's Chicago Business' "Top 100 Places to Work" and was featured in The Wall Street Journal as a wellness innovator in 2020. The company has three locations in Chicago (River North, Lincoln Park, Fulton Market) soon to be four with one coming soon to West Loop in 2025; Downtown Austin, TX; Wynwood District in Miami, FL; and a seventh location coming to San Diego, CA in 2025.

For more information, visitwww.studiothree.comand follow us at @studiothree on social.