Shift Leader

Handelsicecream; Austin (TX); On-site; USD 34,000 - 38,000; Full time

Job summary

Handel's Homemade Ice Cream, a beloved ice cream parlor, is seeking shift leaders at their Anderson Mill location in Austin, TX. Join a passionate team dedicated to serving fresh, quality ice cream and creating memorable experiences for guests. Ideal candidates will possess strong multitasking abilities, customer service skills, and a positive attitude.

Benefits

Cash and credit card tip sharing

Fun training experience

Competitive pay

Teamwork-focused environment

Qualifications

• Must be 18 to apply.
• Ability to lift and move at least 25 lbs.
• Experience in food service preferred.

Responsibilities

• Lead and train team members in customer service.
• Maintain cleanliness and organization of work areas.
• Manage inventory and product knowledge.

Skills

Positive energy

Multitasking

Problem-solving

Customer service

Teamwork

Education

High School Diploma

Job description

1 month ago Be among the first 25 applicants

Description

HANDEL'S HOMEMADE ICE CREAM is looking for shift leaders at our Anderson Mill location in Austin, TX

Come join our rapidly growing family and be part of the tradition Alice Handel started in Youngstown Ohio back 1945. From making each batch fresh daily to using Alice Handel's original methods and recipes, we're still sharing our homemade ice cream and serving the communities we love so much one scoop at a time.

Description

HANDEL'S HOMEMADE ICE CREAM is looking for shift leaders at our Anderson Mill location in Austin, TX

Come join our rapidly growing family and be part of the tradition Alice Handel started in Youngstown Ohio back 1945. From making each batch fresh daily to using Alice Handel's original methods and recipes, we're still sharing our homemade ice cream and serving the communities we love so much one scoop at a time.

What We Expect From SHIFT LEADERS

• Positive and friendly engaging energy is what we are looking for in our leaders as example setters to fellow staff AND guests alike
• Must be 18 to apply
• Learning the flavor rotation to keep the proper flavors and inventory stocked, cleaning work space and using proper sanitation procedures throughout the day, and following FIFO and other health standards set in place by the health department.
• High level of multitasking comfortability in a fast paced service environment. We have 48 flavors offered every day and 130+ recipes in our books, so we focus heavily on our team's product knowledge and being able to efficiently talk about flavors with our guests.
• Able to problem solve and find positive resolutions to challenging questions, requests, and/or interactions.
• Balanced sense of urgency while still being friendly, engaging, and navigating guests through the menu experience.
• Able to stay on task while completing daily cleaning tasks with a heavy focus on stocking/restocking and side work prioritizing.
• Be able to lift and move at least 25 lbs. and feel comfortable standing, walking, and/or moving for prolonged periods of time with full use of the legs, arms, hands and wrists.
• Comfortable using and maintaining the cleanliness/sanitation of various ice cream serving equipment.
• Familiar with following and serving full menu recipe options and adhering to policies and procedures of a food service environment (ie : sanitation, FIFO product rotation/dating, basic product inventory).
• Able to delegate tasks and duties with staff, always keeping a balance of side work and making sure guests are well taken care of.
• Able to assist in the training process of new and existing staff members.
• Must be able to operate a cash register/credit card/point of sale touchscreen and have cash handling skills.
• Expected to document and assist in the accountability of opening and closing cash registers as well as closing sales deposits.
• The goal is for shift leaders to have a blend of open and close shifts throughout the week. MUST work at least 1 weekend shift.
• Reliability. It is very important for this role to arrive on-time to scheduled shifts and follow proper company protocol if unable to do so.
• Teamwork. We are looking for people who strive to be part of a team environment where everyone hold themselves accountable. This enables us to focus on getting to know our amazing guests better, have more fun engagement with them, and focus on the product quality.
  
  

What You Can Expect From HANDEL'S HOMEMADE ICE CREAM

• Cash and credit card tip sharing with all team members.
• Competitive and fair pay in a motivated and fast moving business.
• Fun and comprehensive training...lot's of ice cream eating, talking about flavors, and setting you up for success in our stores...
• Clearly defined job roles, duties, and on-shift expectations.
• Long lines. We usually have them and that is a good thing since are teams are super fast and efficient. Plus we love the conversations and tips our amazing guests give us :)
• We are open 7 days a week, Monday - Sunday from 11am - 10 pm. Specific store hours will depend on seasonal business.
• Honesty, fairness, and positivity. We are a fully transparent company and have open channels of communication and policies to make you the best team member you can possibly be. We will continue to do our best to set realistic expectations for staff and create a fun and positive company culture so that guests feel welcomed, loved, and coming back to Handel's Homemade Ice Cream for generations to come.
  
  

Still don't know why Handel's Homemade Ice Cream holds the title as best ice cream on the planet? Pay us a visit and I'll show ya 48 reasons :)

We can't wait to meet you!

Job Types: Full-time

Pay: $15+ hour

Required

Preferred

Job Industries

• Other

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Food and Beverage Retail

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