Studio Coordinator - Full-Time

School of Rock, LLC; Johns Creek, Northern (GA, KY); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

401(k) retirement plan with company to

Free Employee Assistance Program

Instruments/Gear Discounts

Daily Pay Available

Ticketsatwork.com

Job summary

School of Rock in Johns Creek, GA is seeking a Studio Coordinator to support daily operations, scheduling, and customer service for a busy music school.

The role involves greeting families, tours, student enrollment, and assisting the General Manager with projects while promoting a positive, professional environment.

Qualifications

• 2+ years in Front Desk, Reception or Customer Service role.
• Excellent customer service and relationship skills.
• Experience and interest in working with children.
• Ability to juggle multiple projects and be a self-starter.
• Strong communication skills, both verbal and written.
• Polished, professional demeanor and team player.

Responsibilities

• Support daily operations, including opening and closing the school.
• Monitor attendance and punctuality; maintain a clean, professional environment.
• Handle scheduling and manage phone/email communications using various platforms (scheduling software, Google Workspace, HubSpot, Canva).
• Deliver top-quality customer service—greeting students/parents, answering questions, resolving concerns.
• Ensure a safe experience by adhering to the Code of Conduct and safety policies.
• Pitch the music program to prospective families, lead school tours, enroll new students.
• Assist the General Manager with special projects and administrative responsibilities.
• Support marketing by promoting events and maintaining social media presence.

Skills

Front Desk & Reception

Customer Service

Working with children

Multitasking

Communication skills

Team collaboration

Professional demeanor

Tools

Google Workspace

HubSpot

Canva

Job description

School of Rock is a growing, passionate community dedicated to enriching lives through performance-based music education. With over 450schools, and a strong internationally recognized brand, School of Rock is the largest after-school music education provider in the world. We put on shows to teach music!

Our Full-Time Studio Coordinators are eligible to participate in our employee benefit programs, including:

• 401(k) retirement plan with company match
• Free Employee Assistance Program
• Instruments/Gear Discounts
• Daily Pay Available
• Ticketsatwork.com

TheStudioCoordinatoris the administrative focal point for the School of Rock with outstanding customer service skills and the ability to juggle many tasks. Reporting to the General Manager, they assist with running the School and creating an amazing experience for all students, parents and prospective customers.

Roles and Responsibilities:

Support daily operations as needed, including opening and closing the school, monitoring attendance and punctuality, and ensuring a clean, professional school environment

Handle complex scheduling, and manage phone and email communication for a busy music school, using a variety of software platforms on a daily basis including scheduling software, Google Workspace, HubSpot, Canva or other design tools

Create a positive, inclusive environment by delivering top-quality customer service—greeting students and parents, answering questions, and resolving concerns

Ensure a safe experience for students by overseeing adherence to the SOR Code of Conduct and safety policies

Understand and pitch the music program to prospective families, lead school tours, and enroll new students to support school growth

Assist in the marketing of School of Rock by promoting our events and maintaining our active social media presence, including contributing to content creation

Provide support to the General Manager by assisting with special projects and handling a variety of administrative responsibilities as required

Skill Requirements:

2+ years working Front Desk, Reception, and/or Customer Service role

Excellent customer service and relationship skills – welcoming, outgoing demeanor essential

Experience and interest in working with children

Skilled at juggling multiple projects, setting priorities, being a self-starter, and problem-solving

Ability to be adaptable and flexible under pressure

Excellent communication skills, both verbal and written

Good team player who collaborates

Brings a positive energy and personality to the workplace every day

Possess a polished demeanor and conducts themselves with a high level of professionalism and integrity

Knowledge of music and/or the music industry is preferred

Schedule:

Weekday shifts are 12pm-8pm Monday-Friday with occasional closing shifts (1pm-9pm).
Saturday shifts are 10am-5pm and Sundays are 12pm-5pm.
Must also be available to work on weekends.

It is the policy of the School of Rock to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.School of Rockcomplies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

School of Rock expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of School of Rock's employees to perform their expected job duties is absolutely not tolerated.