Studio Coordinator - Full-Time

School-of-Roc; Johns Creek (GA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

401(k) retirement plan with company 1:

Free Employee Assistance Program

Instruments/Gear Discounts

Growth Opportunities

Daily Pay Available

Ticketsatwork.com

Job summary

School of Rock in Johns Creek, GA is seeking a Studio Coordinator to support daily operations, manage scheduling, and deliver outstanding customer service to students and families. You will handle communications, tours, enrollment, and marketing support in a busy music school environment.

The role emphasizes multi-tasking, professionalism, and a passion for music education, with opportunities to grow within the organization and participate in employee benefit programs.

Qualifications

• 2+ years in front desk, reception or customer service
• Excellent customer service and relationship skills
• Experience and interest in working with children
• Ability to juggle multiple projects and set priorities
• Strong communication, both verbal and written
• Polished demeanor and professional integrity
• Knowledge of music or the music industry preferred

Responsibilities

• Support daily operations including opening/closing the school, attendance monitoring and maintaining a clean, professional environment
• Manage scheduling and handle phone and email communications using multiple platforms including scheduling software, Google Workspace, HubSpot and Canva
• Provide top-quality customer service to greet students and parents, answer questions and resolve concerns
• Ensure a safe student experience by enforcing the Code of Conduct and safety policies
• Lead school tours and enroll new students to support school growth
• Assist in marketing by promoting events and maintaining social media presence
• Support the General Manager with special projects and various administrative tasks

Skills

Customer service

Communication

Multitasking

Team player

Professional demeanor

Tools

Scheduling software

Google Workspace

HubSpot

Canva

Job description

School of Rock is a growing, passionate community dedicated to enriching lives through performance-based music education. With over 450schools, and a strong internationally recognized brand, School of Rock is the largest after-school music education provider in the world. We put on shows to teach music!

Our Full-Time Studio Coordinators are eligible to participate in our employee benefit programs, including:

• 401(k) retirement plan with company match

• Free Employee Assistance Program

• Instruments/Gear Discounts

• Growth Opportunities

• Daily Pay Available

• Ticketsatwork.com

TheStudioCoordinatoris the administrative focal point for the School of Rock with outstanding customer service skills and the ability to juggle many tasks. Reporting to the General Manager, they assist with running the School and creating an amazing experience for all students, parents and prospective customers.

Roles and Responsibilities:

• Support daily operations as needed, including opening and closing the school, monitoring attendance and punctuality, and ensuring a clean, professional school environment

• Handle complex scheduling, and manage phone and email communication for a busy music school, using a variety of software platforms on a daily basis including scheduling software, Google Workspace, HubSpot, Canva or other design tools

• Create a positive, inclusive environment by delivering top-quality customer service—greeting students and parents, answering questions, and resolving concerns

• Ensure a safe experience for students by overseeing adherence to the SOR Code of Conduct and safety policies

• Understand and pitch the music program to prospective families, lead school tours, and enroll new students to support school growth

• Assist in the marketing of School of Rock by promoting our events and maintaining our active social media presence, including contributing to content creation

• Provide support to the General Manager by assisting with special projects and handling a variety of administrative responsibilities as required

Skill Requirements:

• 2+ years working Front Desk, Reception, and/or Customer Service role

• Excellent customer service and relationship skills – welcoming, outgoing demeanor essential

• Experience and interest in working with children

• Skilled at juggling multiple projects, setting priorities, being a self-starter, and problem-solving

• Ability to be adaptable and flexible under pressure

• Excellent communication skills, both verbal and written

• Good team player who collaborates

• Brings a positive energy and personality to the workplace every day

• Possess a polished demeanor and conducts themselves with a high level of professionalism and integrity

• Knowledge of music and/or the music industry is preferred

It is the policy of the School of Rock to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. School of Rockcomplies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

School of Rock expresses prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of School of Rock's employees to perform their expected job duties is absolutely not tolerated.

#indspo

Weekday shifts are 12pm-8pm Monday-Friday with occasional closing shifts (1pm-9pm).Must also be available to work on weekends. Saturdays shifts are 10am-5pm and Sundays are 12pm-5pm.