Studio Coordinator

Waxing The City of Raleigh; Raleigh (NC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Bonus based on performance

Employee discounts

Flexible schedule

Free uniforms

On the Job Training

PTO

Professional Development

Continuing Education

Continuing Education

Job summary

A local beauty service provider in Raleigh is looking for a Studio Coordinator responsible for front desk operations, ensuring superb customer service and effective team collaboration. The role involves managing client interactions, maintaining operational standards, and contributing to ongoing process improvements. Ideal candidates have strong communication skills and a commitment to detail. This position offers a flexible schedule and opportunities for professional development.

Qualifications

• Exceptional customer service and detail-oriented mindset required.
• Ability to engage in ongoing process improvement.
• Follow safety standards in daily operations.
• Strong attention to detail and teamwork.

Responsibilities

• Manage front desk operations including customer check-ins and phone responses.
• Ensure a clean and professional environment through daily checklists.
• Address customer service standards and process improvements.
• Keep a clean, professional front desk area and perform opening/closing duties.
• Cover shifts and participate in community outreach as needed.

Skills

Written and Verbal skills

Exceptional customer service skills

Multi-tasking

Detail-oriented

Team player within team environment

Education

High school degree or equivalent

Job description

Note: This description has been refined for formatting while preserving the original content.

Benefits

• Bonus based on performance
• Employee discounts
• Flexible schedule
• Free uniforms

Role Overview

The Studio Coordinator is a key holder and accountable for all front desk operations, including phone, retail sales, cash transactions, client POS activities, customer service standards, and general day to day operations.

Essential Functions

• Responsible for implementation of customer service standards for all internal and external customers. Goal is to exceed customer expectations from initial inquiry to on-going customer relationship management.
• Responsible for recognizing and communicating with Studio Manager regarding areas for process improvement. Actively engage in implementation of ongoing process improvement including timely and accurate reporting of Incident Reports.
• Responsible for maintaining a clean and professional environment including daily cleaning checklists and other cleaning duties as needed.
• Accountable for efficient and effective day-to-day operations that achieve minimal front desk service standards. Will follow all policies and procedures to accomplish these standards. Includes: opening duties, greeting clients, answering phones, making appointments, retail sales, cash transactions, customer check-in/check-out, appointment confirmation calls, closing duties.
• Other duties as assigned in the spirit of teamwork.
• Follows safety standards in all aspects of performance of the above functions, reports/removes unsafe equipment and attends safety/training education sessions.
• Phone, computer and keyboard, printer, misc. office supplies, vacuum.

Other Benefits

• On the Job Training
• Employee Discounts
• PTO
• Flexible Schedule
• Professional Development
• Continuing Education

Additional Functions

• Coverage of shifts in short-notice/emergency situations (sickness, etc.).
• Customer contacts and rescheduling if needed.
• Participate in defined community outreach requirements (volunteerism).

Minimum Qualifications Required

• High school degree or equivalent
• Written and Verbal skills
• Team player within team environment
• Exceptional customer service skills
• Multi-tasking
• Detail-oriented

Preferred

• Front office experience
• Salon industry experience

Role Scope & Complexity

The Studio Coordinator reports directly to Studio Manager and indirectly to all members of ownership and is accountable for all aspects of front desk operations. The Studio Coordinator is accountable for meeting established customer service standards focusing on both internal customer (staff, volunteers, interns, vendors) and external customer (current clients and all potential customers).

Franchise Disclaimer

Job postings listed on this site are with independently owned and operated franchised Waxing the City studios. Any application or other information submitted through this site is transmitted directly to the identified location. Each franchised Waxing the City studio is responsible for making its own local hiring decisions, determining compensation, benefits, and other terms of employment. Waxing The City Franchisor, LLC does not direct or participate in employment conditions or decisions at franchised locations. By submitting an application or information through this site you acknowledge that you are applying for employment with a franchised studio location and not Waxing The City Franchisor, LLC.