Studio Coordinator

OVME Aesthetics; Atlanta (GA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

15 Days Paid Time Off

12 Paid Holidays

Medical, Dental, and Vision coverage

Short and Long Term Disability, AD&D,

Job summary

OVME Aesthetics is seeking a Studio Coordinator in Atlanta to be the first point of contact for clients, delivering exceptional service and a positive experience. You will manage scheduling, handle inquiries, and coordinate with clinical and admin staff to ensure smooth operations.

The role requires excellent communication, strong organizational skills, and the ability to multitask in a fast-paced studio environment. Some evenings and Saturdays may be required.

Qualifications

• Bachelor’s degree or comparable industry experience preferred.
• Must be able to work until 9pm at least two days a week and rotational Saturdays.

Responsibilities

• Deliver unrivaled customer experience for all clients.
• Welcome clients warmly and professionally.
• Handle inquiries, schedule appointments, and resolve issues promptly.
• Manage the appointment booking system and optimize studio resources.
• Collect client information and maintain confidential records.
• Assist with forms and consent documents, explaining their purpose.
• Answer calls, respond to emails, and handle inquiries on services and pricing.
• Maintain a clean front desk, reception area, and product displays.
• Process payments and verify insurance information if applicable.
• Coordinate with clinical and administrative staff for smooth workflow.
• Support policy implementation and office procedure updates.
• Manage inventory of office supplies and place orders as needed.
• Stay informed about services, treatments, and promotions.
• Protect client privacy and handle sensitive information securely.
• Assist marketing efforts and gather client testimonials.
• Perform other administrative tasks as assigned.

Skills

Exceptional communication

Customer service

Independent worker

Team collaboration

Organizational skills

Multitasking

Attention to detail

Self-starter

Learning mindset

Social media

Education

Bachelor’s degree or comparable industry experience

Tools

Medical CRM/Zenoti

Job description

Description

We are seeking a Studio Coordinator to join our studio team. As the first point of contact for our clients, you will play a vital role in delivering exceptional client service and ensuring a positive experience. Your professional demeanor, excellent communication, organizational skills, and ability to multitask will contribute to the overall success.

Department

Studio Team

Location

Atlanta, GA

Description

We are seeking a Studio Coordinator to join our studio team. As the first point of contact for our clients, you will play a vital role in delivering exceptional client service and ensuring a positive experience. Your professional demeanor, excellent communication, organizational skills, and ability to multitask will contribute to the overall success.

Key Responsibilities

• Responsible for creating an unrivaled customer experience for all clients.
• Welcome and greet clients in a warm and friendly manner, ensuring a positive and professional first impression.
• Provide outstanding customer service by addressing client inquiries, scheduling appointments, and addressing any concerns or issues promptly and efficiently.
• Manage and coordinate the appointment booking system, ensuring accurate scheduling, and optimizing the use of Studio resources.
• Collect client information, update medical history forms, and ensure accuracy and confidentiality of client records.
• Assist clients with completing necessary forms and consent documents, explaining the purpose, and ensuring their understanding.
• Answer phone calls, respond to emails, and handle general inquiries regarding services, pricing, and operational policies.
• Maintain a clean and organized front desk area, including the reception area, waiting room, and product display areas.
• Process client payments, verify insurance information if applicable, and provide receipts or invoices as required.
• Coordinate with the clinical and administrative staff to ensure smooth workflow and efficient client care.
• Collaborate with the management team to implement and maintain office policies and procedures for efficient front desk operations.
• Manage inventory of office and administrative supplies, placing orders as needed to ensure adequate stock levels.
• Stay knowledgeable about services, treatments, and promotions to provide accurate and up-to-date information to clients.
• Handle confidential and sensitive client information with discretion and maintain strict adherence to privacy regulations.
• Assist with marketing efforts, such as distributing promotional materials and gathering client testimonials.
• Perform additional administrative tasks as assigned by the management team.

Skills, Knowledge, & Expertise

• Exceptional written and verbal communication skills.
• Ability to thrive in a fast-paced, customer-service-oriented collaborative team environment.
• Social media management experience.
• Ability to function independently with minimal supervision.
• Ability to work well independently, in a team environment, and with remote employees.
• Team player mentality.
• Strong sense of ownership and urgency.
• Extremely detail oriented.
• Self-starter and passion for learning.
• Strong organizational skills and ability to multi-task in a fast-paced environment.

Education and Experience

• Bachelor’s degree or comparable industry experience preferred.
• Medical CRM/Zenoti experience is a plus.
• Must be able to work until 9pm at least two days a week and rotational Saturdays.

Benefits

• 15 Days Paid Time Off
• 12 Paid Holidays
• Medical, Dental, and Vision coverage
• Short and Long Term Disability, AD&D, and Life Insurance 100% company-paid
• 401k Employee Contribution
• 401k Employer Match
• Employee Assistance Program (EAP) Resources
• Employee Service Allowance
• 50% Employee Retail Discount
• Friends and Family Discount
• Team Member Referral Bonus