Studio Associate

Lucidmotors; Atlanta (GA); On-site; USD 24,796 - 33,062; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Life and disability coverage

Paid time off

Paid holidays

A401(k) retirement plan

Equity program participation

Discretionary annual cash incentive

Job summary

Lucid Motors in Atlanta is seeking a Studio Associate to deliver exceptional, personalized customer interactions and assist with daily studio operations. You will greet guests, gauge needs, demonstrate Lucid products, manage leads, and support local marketing initiatives in a fast-paced luxury retail environment.

You will work with Salesforce CRM, participate in test drives, and help maintain a brand-consistent studio experience.

Qualifications

• Bachelor's degree or equivalent preferred.
• Excellent verbal and written communication.
• Ability to deliver outstanding customer experiences in fast-paced retail.
• Familiarity with CRM tools is a plus.

Responsibilities

• Be a critical Lucid Ambassador; the first point of engagement guests will have with Lucid.
• Welcome guests in an engaging, courteous and sincere manner.
• Demonstrate excitement and create intrigue about Lucid products.
• Needs Assessment: effectively gauge customer needs through personalized interactions and insightful questioning.
• Pipeline Management: maintain and build a robust customer pipeline through disciplined practices.
• CRM: utilize Salesforce as CRM tool to track and manage customer interactions with consistent and timely engagement.
• Conduct test drives and articulate desired points of interest ensuring an exceptional experience while driving Lucid vehicles.
• Gauge guests' requirements and interests to deliver a personalized and relevant interaction.
• Be responsible for lead capture and progression of guests through initial part of the Lucid journey.
• Manage and overcome customer challenges in a cordial and calm manner.
• Ensure all studio assets are presentable and consistent with the Lucid brand image.
• Keep a keen eye on any pain points or bottlenecks observed during daily studio operations, think creatively and offer improvement suggestions.
• Remain available for ad-hoc activities to improve studio operations and customer experiences.
• Support local marketing initiatives and events to build brand awareness.
• Maintain a continuing desire to learn and develop to progress your career with Lucid Motors.
• Assist with daily operations as needed.

Skills

Communication

Customer service

Empathy

Active listening

Flexibility

Education

Bachelor's degree or equivalent

Tools

CRM tools

Job description

About Lucid

At Lucid, we are creating exceptional mobility experiences through innovation to drive the world forward. Built on Lucid's proprietary technology and software-defined vehicle architecture, our award-winning vehicles bring our \"Compromise Nothing™\" approach to the global automotive market. That means refusing to choose between performance and sustainability, design and engineering, ambition and integrity. In Lucid Air and Lucid Gravity, we have designed and built vehicles that have redefined their segments, combining exceptional range, performance, design, and expansive space in a single experience.

We achieve this through deep vertical integration, with design, engineering, and production happening in-house across our global offices and manufacturing facilities. Our teams come from industries around the world, united by a shared commitment to excellence. By refusing to settle, you can help redefine what's possible and shape the future of mobility.

Lucid is building a brand. A luxury brand centered around sustainability and the human experience. We're looking for enthusiastic and conscientious Studio Associates to build Lucid with us.

As a Studio Associate in a Lucid studio your primary responsibility will be to deliver exceptional, personalized, customer interactions.

You are a motivated and engaging quick learner with a desire to provide memorable and enjoyable customer experiences.

To be successful in this role you should be an incredible communicator and conversationist with the ability to recognize subtle social cues. You will be eager to support the studio team with ad hoc tasks where required and consistently act as a brand promotor and facilitate the customer journey.

The Role:

• Be a critical Lucid Ambassador; the first point of engagement guests will have with Lucid


• Welcome guests in an engaging, courteous and sincere manner


• Demonstrate excitement and create intrigue about Lucid products


• Needs Assessment: Effectively gauge customer needs through personalized interactions and insightful questioning.


• Pipeline Management: Maintain and build a robust customer pipeline through disciplined practices.


• CRM: Utilize Salesforce as CRM tool to track and manage customer interactions with consistent and timely engagement


• Conduct test drives and articulate desired points of interest ensuring an exceptional experience while driving Lucid vehicles.


• Competitive landscape: Take initiative to understand competitor models and packages in order to educate customer on why Lucid


• Effectively communicate the benefits of Lucid products and being a member of the Lucid community


• Gauge guests' requirements and interests to deliver a personalized and relevant interaction


• Be responsible for lead capture and progression of guests through initial part of the Lucid journey


• Manage and overcome customer challenges in a cordial and calm manner


• Ensure all studio assets are presentable and consistent with the Lucid brand image


• Keep a keen eye on any pain points or bottlenecks observed during daily studio operations, think creatively and offer improvement suggestions


• Remain available for ad-hoc activities to improve studio operations and customer experiences


• Support local marketing initiatives and events to build brand awareness


• Maintain a continuing desire to learn and develop to progress your career with Lucid Motors


• Assist with daily operations as needed

Qualifications

• Completed, or working towards, Bachelor's degree or equivalent is preferred.


• Exceptional people skills including strong oral and written communication, empathy and active listening ability.


• Ability to deliver outstanding customer experiences in a fast paced and dynamic environment.


• Conscientious, responsible and reliable.


• Curiosity and passion about electric vehicles and the premium vehicle market and competitive landscape


• Comfortable operating in ambiguous retail environment


• Physical requirements include the ability to twist, bend, squat, reach, and stand for extended periods of time with or without reasonable accommodation.


• Familiarity with CRM tools a plus


• Flexible availability including extended holiday mall hours, holidays and weekends


• Valid driver's license with no suspensions within the past year. Drivers under 21 must have maintained a Driver's License for a minimum of 3 years and successfully complete Lucid Training upon hire

Base Pay (hourly):

$21 USD

Compensation & Benefits:

• Medical, dental, and vision insurance


• Life and disability coverage


• Paid time off


• Paid holidays


• A401(k) retirement plan


• Eligible employees may also participate in Lucid's equity program and/or a discretionary annual cash incentive program


• Incentive and equity awards, if applicable, are determined based on individual performance, role scope, market considerations, and overall company results, in accordance with the terms of the applicable plans

Equal Opportunity:

At Lucid, we don't just welcome diversity - we celebrate it! Lucid Motors is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, and any other characteristic protected under applicable State or Federal laws and regulations.

Accessibility:

Lucid Motors is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need any accommodation to participate in the application process, please contact us at TA-Operations <@> lucidmotors.com.

This email address is designated solely for accommodation requests and is not monitored for job applications or resume submissions. To be considered for employment, all applications must be submitted through the Lucid Motors Careers website.

Candidate Data Privacy:

By submitting your application, you understand and agree that your personal data will be processed in accordance with our Candidate Privacy Notice.

To all recruitment agencies:

Lucid Motors does not accept agency resumes. Please do not forward resumes to Lucid Motors. Lucid Motors is not responsible for any fees related to unsolicited resumes.