Studio Application Tech Support

Accenture; New York (NY); On-site; USD 45,000 - 103,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision coverage

401(k) plan

Bonus opportunities

Paid holidays

Paid time off

Job summary

Accenture Song Production Studios in New York is seeking a Digital Services Support Analyst to troubleshoot digital capture systems and enterprise IT equipment on-site. You will work closely with photographers, producers, and IT teams to keep productions running smoothly in a fast-paced environment.

The role offers hands-on experience with professional studio technology, macOS/Windows workstations, and creative software in a dynamic studio setting.

Qualifications

• Minimum 1 year of experience in IT support, desktop support, help desk, digital capture, or a related technical role.

Responsibilities

• Prepare, configure, and stage IT and digital capture equipment daily.
• Test hardware, software, and tethered capture workflows for production readiness.
• Provide on-set technical support and quickly resolve hardware, software, networking, and digital capture issues.
• Support macOS and Windows workstations, Capture One, Adobe Creative Cloud, Microsoft 365, and studio peripherals.
• Troubleshoot camera-to-computer connections, storage devices, monitors, printers, and other production technology.
• Manage multiple support requests across active studios while delivering exceptional customer service.
• Maintain accurate inventory, asset tracking, equipment organization, and compliance.
• Coordinate equipment rentals, perform basic hardware maintenance, and identify opportunities to improve processes through automation.
• Partner with Enterprise IT teams to support technology deployments and ongoing operations.

Skills

IT support experience

Tools

Capture One

Adobe Creative Cloud

Lightroom

Microsoft 365

Job description

At Accenture Song Production Studios, we partner with leading Fashion & Beauty brands to create innovative content at speed and scale. Our Digital Services Support team keeps our studio technology running seamlessly, enabling world-class creative productions through exceptional technical support and client service.

The Role

We're looking for a motivated Digital Services Support Analyst who is passionate about technology and creative production. This is an on-site, client-facing role supporting photography and video studios, where you'll troubleshoot digital capture systems, creative workstations, and enterprise IT equipment to keep productions running smoothly.

You’ll work closely with photographers, producers, creative teams, and the broader IT organization, providing fast, professional technical support in a dynamic, high-pressure environment.

Why Join Us?

This is a unique opportunity to combine your passion for IT and creative technology while supporting some of the world's most recognized Fashion & Beauty brands. You'll gain hands‑on experience with enterprise IT systems, professional digital capture workflows, and cutting‑edge studio technology in a collaborative environment where every day brings new challenges and opportunities to grow.

What You’ll Do

• Prepare, configure, and stage IT and digital capture equipment for daily photo and video productions.
• Test hardware, software, and tethered capture workflows before each shoot to ensure production readiness.
• Provide on-set technical support, quickly resolving hardware, software, networking, and digital capture issues.
• Support macOS and Windows workstations, Capture One, Adobe Creative Cloud, Microsoft 365, and studio peripherals.
• Troubleshoot camera-to-computer connections, storage devices, monitors, printers, and other production technology.
• Manage multiple support requests across active studios while delivering exceptional customer service.
• Maintain accurate inventory, asset tracking, equipment organization, and compliance.
• Coordinate equipment rentals, perform basic hardware maintenance, and identify opportunities to improve processes through automation.
• Partner with Enterprise IT teams to support technology deployments and ongoing operations.

Basic Qualifications

• Minimum 1 year of experience in IT Support, Desktop Support, Help Desk, Digital Capture, or a related technical role.

Preferred Qualifications

• Experience with Capture One, Adobe Creative Cloud, Lightroom, and Microsoft 365.
• Experience troubleshooting Windows and macOS systems.
• Familiarity with professional photography equipment and tethered capture workflows.
• Strong problem-solving, organizational, and customer service skills.
• Ability to prioritize multiple tasks and remain composed during fast-paced, client-facing productions.
• Knowledge of medium format, DSLR, or mirrorless camera systems.
• Familiarity with RAID storage, servers, networking, or cloud technologies.
• Experience supporting photography, video, or creative studio environments.

Physical Requirements:

Ability to lift up to 50 pounds and work throughout active studio environments.

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.

We anticipate this job posting will be posted until 10/03/2026.

Benefits

Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. See more information on our benefits here:

U.S. Employee Benefits | Accenture

Hourly Salary Range by Location

• California $23.13 to $49.57
• Cleveland $21.39 to $39.66
• Colorado $23.13 to $42.84
• District of Columbia $24.62 to $45.63
• Illinois $21.39 to $42.84
• Maine $19.66 to $36.49
• Maryland $23.13 to $42.84
• Massachusetts $23.13 to $45.63
• Minnesota $23.13 to $42.84
• New York $21.39 to $49.57
• New Jersey $24.62 to $49.57
• Virginia $21.39 to $45.63
• Washington $24.62 to $45.63

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