Student Worker, IT Help Desk

Louisiana Supreme Court; New Orleans (LA); On-site; USD 16,531 - 20,664; Part time

Benefits offered by this job

Gain valuable work experience

Networking opportunities

Exposure to various technologies

Job summary

The Louisiana Supreme Court is looking for a motivated Part-Time Student Worker to join its Court Information Technology Division. This role involves providing first-level technical support for various court departments and assisting with IT and administrative functions.

Candidates must be full-time students at an accredited college or university and will have the opportunity to work 15–30 hours per week during the academic year. Regular hours are set from Monday to Friday, 8:30 a.m. to 4:30 p.m.

Qualifications

• Must be a full-time student at a local college or university.
• Passion for technology and business.
• Ability to perform installations and upgrades.

Responsibilities

• Provide first-level technical support for hardware and software.
• Monitor help desk support requests.
• Assist local IT staff with projects.

Skills

PC hardware awareness

Microsoft Office Suite knowledge

Analytical skills

Ability to troubleshoot

Education

High school diploma or equivalent

Full-time student in IT field

Tools

Microsoft Windows 11

Microsoft Office 365

Job description

The Louisiana Supreme Court Judicial Administrator's Office is seeking a motivated, self‑starting Part‑Time Student Worker to join the Court Information Technology Division. This position offers hands‑on experience providing first‑level technical support for computer hardware, Microsoft Office applications, and other technology needs across various court departments while assisting with general IT and administrative functions under the direction of the Director of IT Services. Candidates must be full‑time students at an accredited college or university (minimum 12 undergraduate or 9 graduate credit hours) and be available to work 15–30 hours per week during the academic year, with the opportunity for additional hours during school breaks. Regular work hours are Monday through Friday, 8:30 a.m. to 4:30 p.m.

Responsibilities

• Supporting PC hardware components, desktop operating system software, and application software (Windows 11, Microsoft Office 365, WordPerfect Office X8, etc.).
• Monitoring help desk support requests.
• Providing end‑user support at various levels of technical and non‑technical staff.
• Assisting the local IT staff with a variety of projects.

Qualifications

• Awareness of PC hardware components, desktop operating system software, application software, and some network troubleshooting.
• Awareness of the PC industry’s current and emerging technology trends and direction, as well as a keen interest in computer‑based information systems and technology.
• Excellent analytical skills and the ability to troubleshoot and resolve hardware and software problems, research technical documentation, and apply various technical resources.
• Ability to perform tasks such as installing and upgrading operating systems and application software, and handling virus protection and eradication.
• Effective interaction with management, staff and other court personnel; able to work independently and/or as part of a team.

Requirements

You should have a passion for both technology and business and pursue an IT‑related undergraduate or graduate degree.

Education & Experience

• High school diploma or equivalent.
• Full‑time student (12 hours) at a local college or university.

Knowledge & Skills

• General knowledge of Microsoft Windows 11.
• General knowledge of Microsoft Office Suite 365 (Word, Excel, PowerPoint, Outlook).
• Strong work ethic, organization skills, desire to learn, and openness to asking questions.
• Ability to maintain confidentiality at all times.

Working Conditions

• Most duties performed in usual office conditions with standard office equipment, computer, copier, printer, fax, and phone.
• Use of computer terminal requiring frequent mental and visual attention; able to lift or carry approximately 50 lbs of servers or power supply.

Benefits to Student Work

• Gain valuable work experience in a fast‑paced, dynamic IT department common to small to medium‑size businesses.
• Exposure to determine if IT is the right profession for the candidate.
• Networking opportunities leading to references and/or future employment.
• Exposure to a wide variety of technologies and processes.
• Opportunity to apply classroom knowledge in a real‑world scenario.

EOE/M/F/V/D