Student Worker: Evening Technology Support for HyFlex Modality

MID-AMERICA NAZARENE UNIVERSITY; Olathe (KS); On-site; USD 17,000 - 25,000; Part time

Job summary

MID-AMERICA NAZARENE UNIVERSITY in Olathe, KS seeks a tech‑minded student worker to provide HyFlex classroom support during evening sessions. You will troubleshoot AV gear, video conferencing, and LMS access to ensure smooth in-person and remote participation.

Responsibilities include real-time problem solving, assisting faculty, and coordinating with the IT team to monitor equipment and adapt setups for changing class needs. Must be a current student at MNU with IT interest.

Qualifications

• Current student at MID-AMERICA NAZARENE UNIVERSITY (MNU), preferred IT focus.
• Basic knowledge of classroom AV equipment and troubleshooting techniques.
• Familiarity with Zoom/Teams and LMS platforms (Canvas/Blackboard) is desirable.

Responsibilities

• Provide real-time troubleshooting for HyFlex classroom tech (AV, video conferencing, LMS access).
• Assist faculty and students with setup and operation of classroom technology for in-person and remote participants.
• Monitor classroom tech during live sessions and address issues promptly.
• Support students joining via HyFlex and help manage transitions between modes.
• Coordinate with IT team to report recurring issues and assist in procedures.

Skills

AV troubleshooting

Video conferencing

Learning Management Systems

Windows

MacOS

Job description

Job DetailsJob Location: Kansas - Olathe, KSPosition Type: Part Time

THIS IS FOR CURRENT MNU STUDENTS ONLY

THIS IS FOR FEDERAL WORK STUDY ELIGIBLE and NON-FEDERAL WORK STUDY STUDENTS

Position Overview

We are seeking a motivated and tech-savvy student worker. This role is focused on providing technical support for evening classes conducted in a HyFlex modality, where courses are delivered simultaneously to both in-person and remote students. The student worker will ensure that all technology used in the classroom, such as audio-visual equipment, streaming tools, and collaboration platforms, operates smoothly to enhance the learning experience.

Anticipated Start Date: August 2026

Key Responsibilities

Technical Support:

• Provide real-time troubleshooting for technology used in HyFlex classrooms, including video conferencing tools (e.g., Zoom), projectors, microphones, cameras, and other AV equipment.
• Assist faculty and students with setup and operation of classroom technology, ensuring smooth transitions between in-person and remote participants.

System Monitoring:

• Monitor the performance of classroom technology during live sessions to identify and resolve issues promptly.
• Perform regular checks on classroom equipment to ensure everything is functioning well.

User Assistance:

• Offer hands-on support to faculty members during class sessions, addressing any technical issues that arise
• Provide support for students who are joining through Hyflex.
• Report any recurring technical issues to the IT department for further investigation and resolution.

Collaboration:

• Work closely with the IT department and other student workers to ensure consistent support coverage.
• Participate in training sessions to stay updated on new technologies and support procedures

QualificationsQualifications:

Education:

• Current enrollment as a student at MNU, preferably with a focus on IT, Computer Science, or related fields.

Technical Skills:

• Basic knowledge of AV equipment and troubleshooting techniques.
• Familiarity with video conferencing tools (e.g., Zoom, Teams) and learning management systems (e.g., Canvas, Blackboard).
• Proficiency in using both Windows and Mac operating systems.

Soft Skills:

• Strong problem-solving abilities and attention to detail.
• Excellent communication skills, with the ability to explain technical concepts to non-technical users.
• Ability to work independently and manage time effectively.

Availability:

• Must be available to work evening shifts as required.