Student Support Specialist - GEAR UP

Office of the Commissioner of Insurance and Safety Fire; Macon (GA); On-site; USD 17,000 - 25,000; Part time

Job summary

Central Georgia Technical College seeks a Student Support Specialist for the GEAR UP program to provide student support via the TEAMS alert system, assist with dual enrollment recruitment, enrollment, advising, and records management at the Macon campus.

The role requires a high school diploma or equivalent (or Microsoft Office Certificate) and at least one year of related experience; hours up to 19 per week, weekdays, with travel as needed; strict adherence to FERPA and student privacy.

Qualifications

• High school diploma or equivalent or Microsoft Office Application Professional Certificate.
• One year of work-related experience.

Responsibilities

• Assist with managing and executing projects related to the GEAR UP grant and student support initiatives for dual enrollment student.
• Assist with processing student performance alerts through the TEAMS system and works with students to provide academic support options and information.
• Assist with recruitment, enrollment processing, registration, and advisement as needed for the dual enrollment program.
• Communicates with internal colleagues and external stakeholders to ensure processes are finalized and students are served in an accurate and timely manner.
• Understands the institution's interpretation of FERPA rules for the release of student information to faculty, parents, students, etc.
• Maintains accurate electronic records of interactions with students.
• Participates in the orientation process for dual enrollment students.
• Stays abreast of changing institutional information including admissions requirements, new programs, course changes, deadlines, important dates, costs, transfer requirements, and state and federal funding programs.
• Engages in professional development activities including attendance at workshops, and department training sessions, and timely completion of annual online trainings.
• Stays current with computer skills.
• Participates in institutional student development and retention programs.
• Completes administrative reports and other responsibilities as assigned.

Skills

Interpersonal skills

Oral and written communication

Time management

Problem-solving

Education

High school diploma or equivalent

Microsoft Office Application Professional Certificate

Tools

Microsoft Office

Job description

Explore a World of Opportunity with the State of Georgia!

We are the force that drives Georgia!
Georgia State Government is a large enterprise, composed of various agencies and entities with a common goal to improve the lives of Georgia's more than 10 million citizens!
Join Team Georgia and impact lives everyday while receiving a robust benefits package designed for every stage of your career!

Job Title:
Student Support Specialist -- GEAR UP
Agency:
Central Georgia Technical College
Job Requisition ID:
JR0000005247
Shift:
Day (United States of America)
Compensation Details:
FINAL GROSS HOURLY RATE WILL BE DETERMINED BY THE CANDIDATE’S HIGHEST QUALIFYING DEGREE AND EXPERIENCE

Job Description:

The Student Support Specialist is responsible for providing support for functions for the GEAR UP grant and associate projects, including student support through the TEAMS alert system. The selected candidate will maintain qualifications for employment as described by the Technical College System of Georgia (TCSG) Policy Manual and accreditation standards. The selected candidate will follow rules and regulations as described by the TCSG Policy Manual and other policies and procedures established by the College. This position may require travel within the College’s service area and other travel as needed.

Major Job responsibilities include, but are not limited to the following:

• Assists with managing and executing projects related to the GEAR UP grant and student support initiatives for dual enrollment student;
• Assists with processing student performance alerts through the TEAMS system and works with students to provide academic support options and information;
• Assists with recruitment, enrollment processing, registration, and advisement as needed for the dual enrollment program;
• Communicates with internal colleagues and external stakeholders to ensure processes are finalized and students are served in an accurate and timely manner;
• Understands the institution's interpretation of FERPA rules for the release of student information to faculty, parents, students, etc.;
• Maintains accurate electronic records of interactions with students;
• Participates in the orientation process for dual enrollment students;
• Stays abreast of changing institutional information including admissions requirements, new programs, course changes, deadlines, important dates, costs, transfer requirements, and state and federal funding programs;
• Engages in professional development activities including attendance at workshops, and department training sessions, and timely completion of annual online trainings;
• Stays current with computer skills;
• Participates in institutional student development and retention programs;
• Completes administrative reports and other responsibilities as assigned.

Job Competencies:

• Ability to function in a fast-paced, demanding work environment
• Excellent computer skills, including proficiency with Microsoft Office programs
• Knowledge of College’s admission guidelines and GSFC funding (financial aid) for dual enrollment students and associated procedures
• Knowledge and understanding of how high school and college calendars, registration, graduation requirements, and schedules work together
• Superior organizational and time management skills
• Decision making and problem-solving skills
• Skill in interpersonal relations and in dealing with the public and program stakeholders
• Oral and written communication skills

Minimum Qualifications:

• High school diploma or equivalent or Microsoft Office Application Professional Certificate
• One (1) year of work-related experience

Preferred Qualifications:

• Documented work experience in a student service role such as admissions, dual enrollment, financial aid, recruitment, high school counseling, or related areas
• Documented experience working with K-12 or higher education partnerships

Projected Work Hours/Location:

This position will work up to 19 hours per week between the hours of 7:45 a.m. to 4:45 p.m. Monday through Thursday, and 7:45 a.m. to 3:30 p.m. The primary location for this position is the Macon campus. Travel may be required as needed throughout the College’s service area.

Salary / Benefits:

This is an hourly position. Final gross hourly rate will be determined by the candidate’s highest qualifying degree and experience. Part-time positions do not imply or suggest a continuance of employment or promise of future full-time employment. CGTC is a member of Teachers Retirement System of Georgia (TRS) and Employees Retirement System of Georgia (ERS). Part-time positions are not eligible for TRS or ERS retirement benefits, state insurance, leave, holiday pay.

All applicants are subject to the following applicable pre-employment screenings:

• Criminal History Records
• Motor Vehicle Records
• Employment References
• Pre-Employment Drug Test
• Fingerprint Records
• Credit History Records
• Psychological Screening
• Medical Examination

Equal opportunity and decisions based on merit are fundamental values of the Technical College System of Georgia (TCSG). The TCSG State Board prohibits discrimination on the basis of an individual’s age, color, disability, genetic information, national origin, race, religion, sex, or veteran status (“protected status”). No individual shall be excluded from the participation in, denied the benefits of, or otherwise subjected to unlawful discrimination, harassment, or retaliation under, any TCSG program or activity because of the individual’s protected status; nor shall any individual be given preferential treatment because of the individual’s protected status, except the preferential treatment may be given on the basis of veteran status when appropriate under federal or state law.

Central Georgia Technical College is an equal opportunity employer. All employment processes and decisions, including but not limited to hiring, promotion, and tenure shall be free of ideological tests, affirmations, and oaths, including diversity statements. The basis and determining factor for such decisions should be that the individual possesses the requisite knowledge, skills, and abilities associated with the role, and is believed to have the ability to successfully perform the essential functions, responsibilities, and duties associated with the position for which the person is being considered. At the core of any such decision is ensuring the institution’s ability to achieve its mission and strategic priorities in support of student success.

The following person has been designated to handle inquiries regarding the non-discrimination policies:

The Title IX/Section 504/ADA Coordinator for CGTC nondiscrimination policies is Cathy Johnson, Executive Director for Athletics and Compliance, Room A136, 80 Cohen Walker Drive, Warner Robins, Ga, 31088; Phone [phone]; Fax [phone]; Email: [e-mail].

All application materials are subject to the Georgia Open Records Act O. C. G. A. §50-18-70.

Minimum Qualifications:
High school diploma or equivalent *and* one (1) year of work-related experience or Microsoft Office Application Professional Certificate*and* one (1) year of work-related experience

Equal Employment Opportunity Employer

The State of Georgia does not discriminate based on race, color, national origin, sex, religion, age, disability, or other protected categories in employment or the provision of services.
Qualified applicants may request reasonable accommodation when needed during the application and/or screening process by contacting the appropriate agency Human Resources department.