Student Support Specialist

Jobtailor; Phoenix (AZ); On-site; USD 42,000 - 65,000; Full time

Job summary

Arizona State University seeks a student retention coordinator to connect students with academic and personal support services, boosting persistence and graduation rates. You will provide retention support for first-year, transfer, and continuing students, meeting one-on-one to enhance persistence and performance across campuses, and linking students to counseling, health services, and financial aid.

The role requires developing retention activities, collecting data, and maximizing systems like

Qualifications

• Associate's degree and 1 year of related experience or equivalent.
• - Preference for 2+ years in student retention or enrichment programs.
• - Commitment to ASU's charter values.
• - Ability to work independently and collaboratively.
• - Knowledge of leadership practices and student engagement techniques.
• - Ability to develop and implement student programming in higher education.
• - Experience in training students for leadership roles.
• - Strong verbal and written communication skills.
• - Availability to work nights and weekends.

Responsibilities

• Connect students to a variety of academic, professional, and personal support services to enhance their academic skills and increase persistence and graduation rates.
• - Provide retention support to all first-year, transfer and continuing college students.
• - Meet one-on-one with students to increase their persistence and performance at the university.
• - Connect the student to other critical resources, including counseling, health services, financial aid and advising.
• - Support retention events that happen across all four campuses.
• - Works to plan and execute activities throughout the fall and spring semesters to support engagement and retention activities.
• - Collect and organize retention data.
• - Works to maximize use of existing software systems, including but not limited to, SunDevilSync, and Salesforce.
• - Assists student organizations in understanding and interpreting University policies and procedures.
• - Develops and implements evaluation and assessment of retention strategies within the unit.

Skills

Leadership practices

Student engagement techniques

Communication (verbal & written)

Training leadership in students

Independent & collaborative work

Education

Associate's degree or equivalent

Tools

SunDevilSync

Salesforce

Job description

Responsibilities

• Connect students to a variety of academic, professional, and personal support services to enhance their academic skills and increase persistence and graduation rates.
• Provide retention support to all first-year, transfer and continuing college students.
• Meet one-on-one with students to increase their persistence and performance at the university.
• Connect the student to other critical resources, including counseling, health services, financial aid and advising.
• Support retention events that happen across all four campuses.
• Works to plan and execute activities throughout the fall and spring semesters to support engagement and retention activities.
• Collect and organize retention data.
• Works to maximize use of existing software systems, including but not limited to, SunDevilSync, and Salesforce.
• Assists student organizations in understanding and interpreting University policies and procedures.
• Develops and implements evaluation and assessment of retention strategies within the unit.

Requirements

• Associate's degree and one (1) year of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills, and abilities have been achieved.
• Preference will be given to candidates with at least two years of experience with student retention or enrichment programs.
• Commitment to values compatible with and supportive of ASU's charter.
• Ability to work independently as well as collaboratively.
• Demonstrated knowledge of leadership practices and techniques.
• Demonstrated knowledge of college/university student engagement techniques.
• Skill in developing and implementing student programming/activities in a higher education setting.
• Skill in training college/university students for leadership roles and the ability to build and maintain good working relationships with student and professional staff.
• Experience in program development and implementation.
• Skill in verbal and written communication, including basic desktop publishing experience.
• Availability to work nights and weekends when needed.