Student Support & Crisis Case Manager

Binghamton University, State University of New York; City of Binghamton (NY); On-site; USD 60,000 - 65,000; Full time

Job summary

Binghamton University is seeking a Senior Staff Assistant (SL-3) in Budget Title: Case Management. The role focuses on direct student support, crisis work and training development within CARE Team. A Bachelor’s degree in a related field and crisis response experience are required.

The position is full-time and based in Binghamton, NY. Responsibilities include coordinating care, reporting, and providing prevention and intervention services to foster students’ success, health, and wellbeing while

Qualifications

• Bachelor's degree required in social work, psychology, public health, health policy, counseling, health education/promotion, student affairs, public administration or related field.
• Experience in crisis response and in working with adolescents or young adults.
• Trauma-informed and culturally responsive service delivery with diverse student body.
• Strong interpersonal, oral and written communication, and public speaking skills with stakeholders.
• Ability to organize, plan, solve problems and handle confidential information.
• Experience with data management, reporting and compliance.

Responsibilities

• Serve as a primary resource for working with students; organize case facts, develop intervention plans, coordinate care and referrals.
• Provide direct crisis intervention and participate in rotating on‑duty campus crisis responses, including after-hours coverage.
• Meet with students and families, navigate systems, and deliver trauma-informed supportive services.
• Collaborate with campus partners to deliver coordinated, multidisciplinary support and outreach.
• Manage record keeping in an electronic system (e.g., Maxient) and standard software; ensure confidentiality and compliance.
• Analyze data, prepare departmental reports, and assist with trainings and professional development.

Skills

Crisis intervention

Direct student care

Communication skills

Data analysis

Training delivery

Education

Bachelor's degree in social work, psychology, public health, health policy, counseling, health education/promotion, student affairs, public administration, or a related field

Tools

Maxient

Google Suite

Microsoft Office

Job description

Binghamton University is seeking a Senior Staff Assistant (SL-3) in Budget Title: Case Management. The role focuses on direct student support, crisis work and training development within CARE Team. A Bachelor’s degree in a related field and crisis response experience are required.

The position is full-time and based in Binghamton, NY. Responsibilities include coordinating care, reporting, and providing prevention and intervention services to foster students’ success, health, and wellbeing while