Student Support Coordinator

Harvard University FAS Human Resources; Cambridge (MA); On-site; USD 60,000 - 80,000; Full time

Job summary

The Dean of Students Office at Harvard University is seeking a Student Support Coordinator to work with the Senior Resident Dean and the Student Support Team. You will coordinate care for students facing complex health or academic issues, including hospitalizations, travel for family, and leaves of absence.

You will liaise with Residential Life, HUHS and DAO, maintain records, attend weekly SST meetings, and support communications with students and staff.

Qualifications

• Experience coordinating with multi-department teams.
• Strong communication and confidentiality.
• Ability to manage complex student situations.
• Familiarity with university policies.

Responsibilities

• Serve as immediate contact for hospital social worker, care coordination team, student, parents, CAMHS, HUHS, Title IX, Housing Office, DAO, and other stakeholders.
• Coordinate re-entry with HUHS, CAMHS, DAO and hospital social worker; attend return meetings if requested.
• Convey information about policies and student situations to case/social workers and notification groups.
• Communicate regularly with residential staff and offices to update on student status and connect to resources.
• Arrange move-out of student belongings and support checkout in student systems with FYE/House Admin and Academic Coordinator.

Job description

Company Description

By working at Harvard University, you join a vibrant community that advances Harvard's world-changing mission in meaningful ways, inspires innovation and collaboration, and builds skills and expertise. We are dedicated to creating a diverse and welcoming environment where everyone can thrive.

Why join the Harvard Faculty of Arts and Sciences?

The Faculty of Arts and Sciences (FAS) is the historic heart of Harvard University. It is the home of Harvard’s undergraduate program (Harvard College, founded in 1636) as well as all of Harvard’s Ph.D. programs (the Harvard Kenneth C. Griffin Graduate School of Arts and Sciences, founded in 1872), Harvard Athletics and the Division of Continuing Education. The 40 academic departments and 30+ centers of the FAS support a community unparalleled in its academic excellence across the broadest range of liberal arts and sciences disciplines. Together, the FAS seeks to foster an environment of ambition, curiosity and shared commitment to knowledge and truth that elicits excellence from all members of our community and prepares the next generation of leaders through a transformative educational experience.

Job Description

Job Summary

This position is located in the Dean of Students Office, reporting to the Senior Resident Dean, who is in charge of the Student Support Team (SST). The Student Support Team is convened by the Senior Resident Dean to review complex student cases; it brings together representatives from Residential Life, DAO, Secretary of the College, HUHS and others on a weekly basis. The Student Support Coordinator will work closely with the Senior Resident Dean to coordinate for students dealing with complex issues that impact their time at the College, including hospitalizations, emergency travel coordination for student and family members, and/or leaves of absence. The Student Support Coordinator interfaces often with the Student Support Team and residential staff, including the Allston Burr Resident Deans, the Resident Deans of First-Year Students, as well as the Dean of Students Office, staff from HUHS/CAMHS, Disability Access Office (DAO), and Housing Office.

Job-Specific Responsibilities

Student Support and Coordination

Support individual students around complex health or academic issues. This includes:

• Serve as an immediate point of contact for the hospital social worker and care coordination team (if applicable), the student, the parents, CAMHS, HUHS, Title IX, Housing Office, DAO, and other stakeholders
• Coordinate re-entry with HUHS, CAMHS, DAO and the hospital social worker and Care Coordination team as necessary. Attend return meetings at CAMHS/HUHS if requested.
• In coordination with the Senior Resident Dean, convey information about policies and student situations to case/social workers in hospital and to notification group.
• Communicate regularly with residential staff and other offices to provide updates on a student’s status and facilitate connections to other resources as appropriate.
• Work with residential staff to arrange move-out of student belongings and/or access to room. Work with the respective FYE/House Administrator and Academic Coordinator to make sure the student is properly checked out of our student systems.

Outreach to student treatment teams each term in specific cases.

Administration

• Maintain Student Support Team records and contribute to student files as appropriate.
• Attend weekly Student Support Team Meetings and update SST records as appropriate.
• Collect and summarize relevant information from stakeholders and residential staff to present to the College Student Support Team.
• Work with Harvard College student information systems (SST, my.harvard, AppXtender, and StarRez) and be conversant with the College policies around hospital