Student Support Case Manager

University of Kansas; Lawrence (KS); On-site; USD 45,000 - 65,000; Full time

Job summary

University of Kansas in Lawrence seeks a Student Support Case Manager to handle complex student situations, coordinate referrals, and facilitate access to campus or community services. The role emphasizes non-clinical case management, self-care coaching, and collaboration with SSCM and Student Affairs teams.

The position supports student well-being, safety, and academic planning, requiring a Bachelor’s or Master’s in relevant fields and experience with crisis or high-need populations.

Qualifications

• Bachelor’s degree in social work, counseling, psychology, applied behavioral science, or related field and 2 years related experience or a master’s degree in social work, counseling, psychology, applied behavioral science, or related field.
• Experience working with or supporting people in high need or experiencing crisis, as evidenced by application materials.
• Demonstrated ability to work cooperatively with others in a multi-disciplinary team environment and with a varied population of students, staff, faculty, administrators, and other community members.

Responsibilities

• Meet with students to assess concerns/well-being and develop action plans to empower students to address current and ongoing needs.
• Coordinate and track referrals to internal units and external providers to ensure continuity of care.
• Coordinate student transitions from university services to external community providers when needed.
• Assist in student academic planning and accompany missed work or withdrawal decisions.
• Maintain accurate case management records and follow up to encourage compliance with plans.

Skills

Excellent written communication

Team collaboration

Crisis response experience

Education

Bachelor’s degree in social work, counseling, psychology, applied behavioral science, or related field; 2 years related experience OR Master’s degree in same fields

Job description

The Student Support Case Manager is a position within Student Support and Case Management (SSCM), a department within Student Affairs. The Case Manager works with complex student situations that have impacted the student’s ability to successfully function in the University community, or when the student has been disruptive to the community and requires significant behavioral changes to remain in or return to the University. This position is highly collaborative and plays an active role in non-clinical student case management developing and implementing both long and short-term response plans. Examples of concerns include; but, are not limited to, physical and mental health, student safety, personal crisis, basic needs insecurity, and integration into campus life. The Case Manager does not provide therapy; rather, the Case Manager will help facilitate a student’s access to, and appropriate utilization of, University and/or community services while coaching students toward appropriate self-care, self-management, autonomy, and self-advocacy. This position reports directly to the Director of Student Support and Case Management (SSCM) and works collaboratively with other staff members within SSCM and Student Affairs, as well as other on- and off-campus colleagues and partners.

Student Affairs houses the University’s student services organizations, which provide services and programs designed to assist students in achieving their academic and personal goals. Student Affairs coordinates the development of these services and programs and serves as an advocate for students across the University community.

Job Description

90% Case Management and Administration

• Meet with students to assess concerns/well-being and develop action plans to empower students to address current and on-going needs.
• To ensure continuity of care, coordinate and track referrals to internal units such as Student Access Center, Counseling and Psychological Services, Watkins Health Services, Housing and Residence Life, Student Conduct and Community Standards, etc.
• Coordinate student transitions from KU services to external, community providers (e.g. psychiatric/psychological treatment services, alcohol and drug treatment services, etc.)
• Assist in student academic planning through collaborative relationships with Student Access Center, Jayhawk Academic Advising, and/or academic units. This could include assisting with student planning for missed academic work, adjusting an academic course load, helping with decision-making related to withdrawal, incompletes, and successful return.
• Maintain a system of follow up for students who have been referred to campus or community resources, including providing services to encourage compliance with recommendations and care plans.
• Maintain accurate case management records in Maxient.
• Assist with absence notifications to faculty for students needing to be away from classes due to illness, hospitalization, family emergency, etc.

5% Outreach

• Assist with the development of outreach efforts to expand awareness for Student Support and Case Management, the Support and Care Referral Team, and outreach directed toward encouraging appropriate, positive student behavior.
• Represent Student Support and Case Management at university and community events, as assigned, which may include giving presentations to campus and community groups.
• Serve on University-wide and Student Affairs committees and task forces, as needed.

5% Other duties as assigned.

Position Requirements

• Available to work nights and weekends.

Required Qualifications

• Bachelor’s degree in social work, counseling, psychology, applied behavioral science, or related field and 2 years related experience or a master’s degree in social work, counseling, psychology, applied behavioral science, or related field.
• Experience working with or supporting people in high need or experiencing crisis, as evidenced by application materials.
• Demonstrated ability to work cooperatively with others in a multi-disciplinary team environment, as evidenced by application materials.
• Demonstrated ability to work collaboratively with a varied population of students, staff, faculty, administrators, and other members of the community, as evidenced by application materials.
• Excellent written communication skills as evidence by application materials.

• Bachelor’s degree in social work, counseling, psychology, applied behavioral science, or related field and 2 years related experience or a master’s degree in social work, counseling, psychology, applied behavioral science, or related field.
• Experience working with or supporting people in high need or experiencing crisis, as evidenced by application materials.
• Demonstrated ability to work cooperatively with others in a multi-disciplinary team environment, as evidenced by application materials.
• Demonstrated ability to work collaboratively with a varied population of students, staff, faculty, administrators, and other members of the community, as evidenced by application materials.
• Excellent written communication skills as evidence by application materials.

Preferred Qualifications

• Minimum of one year of professional work experience following graduation or degree attainment, as evidenced by application.
• Experience with crisis support areas, such as; but not limited to suicide prevention and interventional work, sexual assault survivor support work, crime victim advocacy, food insecurity, and/or homelessness, as evidenced by application.
• Experience in a university setting, as evidenced by application.
• Experience managing confidential and sensitive information, as evidenced by application.
• Proven ability in assisting people with unbiased reflection on behavior, decision-making, and community membership, as evidenced by application.
• Demonstrated ability to analyze complex situations, as evidenced by application.

Additional Candidate Instructions

Cover letter describing how you meet the required and preferred qualifications.

Resume

List of three (3) professional references

Only complete applications will be considered.

Application review begins Nov 2, 2026. and will continue until a qualified pool of applicants are identified.

• Department: Student Support and Case Mgmt
• Primary Campus: University of Kansas Lawrence Campus
• Assignment: On-Site
• Reg/Temp: Regular
• Employee Class: U-Unclassified Professional Staff