Student Support Associate - San Antonio

ACI Learning; San Antonio (TX); On-site; USD 23,000 - 26,000; Part time

Benefits offered by this job

Medical, dental, vision coverage

Four weeks paid parental or medical-le

Flexible PTO, sick time, holidays

401(k) retirement plan

Tuition assistance

One free course after 90 days

Job summary

ACI Learning is seeking a Student Support Associate for our San Antonio campus. This on-site, part-time role runs Monday–Friday, 3:30 PM–10:00 PM CT. You will greet students, answer questions, and support attendance, scheduling, and records.

You’ll handle documentation, update Salesforce records, and coordinate cross-functional support to ensure a smooth campus experience. The position emphasizes frontline customer service, data accuracy, and confidential handling of student information, with

Qualifications

• High school diploma or equivalent required.
• 1–2 years in student support, customer service, helpdesk, or related field preferred.
• Strong verbal and written communication skills essential.
• Ability to handle sensitive information professionally; comfortable working evenings.
• Proficiency with Microsoft Office and web-based tools.

Responsibilities

• Serve as front desk representative and Tier 1 support for students, alumni, and prospective students across phone, email, and chat.
• Maintain campus common areas, front desk, and student support spaces.
• Process student documents, training records, transcripts, certificates, and timesheets.
• Update and maintain accurate student records in Salesforce and other systems.
• Respond to attendance, scheduling, learning platform, voucher, policy, and procedure questions.

Skills

Communication skills

Customer service

MS Office

Confidentiality

Independent work

Education

High school diploma

Associate/Bachelor degree

Tools

Salesforce

Zendesk

Job description

Join the ACI Learning Adventure!

Our Mission

Welcome to a new era of learning, where individuals and organizations come to transform goals into measurable success. At ACI Learning, we believe that anything worth doing is worth leading the way—with innovation, exceptional experiences, and impactful results.

We provide a full ecosystem of learning and development solutions that empower people and businesses to lead with confidence, learn with purpose, and achieve outcomes that matter. Join us, and together, we’ll shape the future of skill-building and professional growth.

The ACI Team

Imagine collaborating with over 200 of the brightest minds who are passionate, grounded, and dedicated to shaping the future of eLearning. Together, we’re not just a team; we’re a movement in one of the most exciting times in tech.

Purpose-Driven Culture

At ACI Learning, work isn’t just a job. It’s a passion we pour into every project, every day. We celebrate creativity, innovation, and the joy of doing what we love.

Your Opportunity

Are you ready to be part of something transformative? Dive into a world of collaboration, growth, and endless potential.

Who We Are

ACI Learning is a leading provider of audit, cybersecurity and IT training solutions, empowering individuals and organizations worldwide to improve their technical capabilities and their cybersecurity with compelling and comprehensive training. Our leadership position extends even further to our new SaaS Learning Platform myACI that goes beyond audit, cyber and IT training to provide organizational and individual knowledge assessment, analytics and training delivery with integrated AI to understand capabilities and skill gaps for organizations.

Student Support Associate

San Antonio | Part-Time, Permanent | Monday - Friday, 3:30 PM - 10:00 PM CT | $17-19/hr

Students at our San Antonio campus rely on a team that’s present, responsive, and genuinely invested in helping them get across the finish line. The Student Support Associate is the person who makes that happen on the ground: you’ll be the first face students see when they walk in, the voice on the other end of a question about scheduling or attendance, and the steady hand keeping campus operations running smoothly every evening.

What you’ll do

This is an on-site, evening-shift role at our San Antonio campus. You’ll serve as the front desk representative and primary Tier 1 support contact for current students, prospective students, and alumni – across phone, email, and chat. Day to day, that means:

• Welcoming students, visitors, and guests; answering questions and directing people to the right place
• Maintaining campus common areas, front desk, and student support spaces
• Processing student documentation, including training records, transcripts, certificates of completion, and timesheets
• Updating and maintaining accurate student records in Salesforce and other systems
• Responding to student inquiries about attendance, scheduling, learning platforms, exam vouchers, policies, and procedures
• Monitoring student attendance records and following up on absences and participation concerns
• Supporting Satisfactory Academic Progress (SAP) monitoring and communicating requirements to students
• Coordinating scheduling for mentoring sessions, makeup sessions, and other support services
• Routing student concerns and escalations to the appropriate department
• Managing inventory, office supplies, and classroom readiness
• Supporting cross-functional collaboration with Instruction, Compliance, Career Services, and Operations

What you’ll need

• High school diploma or equivalent
• At least 1-2 years of experience in student support, customer service, helpdesk, administrative support, or a closely related field
• Strong verbal and written communication skills
• Ability to handle sensitive and confidential information with professionalismComfort working independently across multiple priorities in an evening-shift environment
• Proficiency with Microsoft Office and web-based business tools

What we’d like you to have

• Associate’s or bachelor’s degree
• Experience with CRM, ticketing, or student information systems
• Familiarity with Salesforce, Zendesk, Docebo, or similar platforms

What we require

• On-site availability at the San Antonio campus, Monday through Friday, 3:30 PM - 10:00 PM Central Time
• This is a part-time, permanent position; hours are fixed to the evening schedule listed above

At ACI Learning, we offer a competitive, experience-driven pay range that aligns with your qualifications and contributions. To that end, the posted hourly rate range reflects our most reasonable assumption of pay for this position at the time of posting.

Hourly Base Rate

$17—$19 USD

Why ACI Learning is Your Next Big Move

For Full-Time, Benefits Eligible Positions

Comprehensive medical, dental, and vision coverage—starting the 1st of the month after your hire date.

Four weeks of paid parental or medical leave, so you can focus on what matters most.

Flexible PTO policy, sick time, and eight paid holidays — because we believe in balance.

401(k) retirement plan so you can invest in your future from day one.

One free course each year after 90 days — advancing your skills is part of the job.

Tuition assistance to support your continued education and professional growth.