Student Success Specialist

NC State University; Raleigh (NC); On-site; USD 50,000 - 55,000; Full time

Benefits offered by this job

Medical, Dental, Vision

12 Holidays Each Year

Tuition and Academic Assistance

Job summary

NC State University in Raleigh seeks a Student Success Specialist to support Elevate program students and coordinate instructional planning with staff. The role emphasizes service to students, data-informed improvements, and cross-team collaboration.

The position requires a Bachelor's degree; preferred candidates have experience with individuals with intellectual and developmental disabilities and familiarity with assistive technology to promote academic success.

Qualifications

• Minimum: Bachelor's degree or an equivalent combination of training and experience.
• Preferred: experience teaching or delivering instruction to individuals with intellectual and developmental disabilities.
• Knowledge of assistive technology and other tools that support academic success.

Responsibilities

• Develop and maintain effective instructional planning relationships with staff and students in Elevate.
• Apply student-level data sources and performance measures to improve services and program effectiveness.
• Analyze data in the context of university policies and ensure inclusive student supports.

Skills

Customer service

Instructional planning

Data-informed decision making

Education

Bachelor’s degree

Job description

Posting Number:

PG195191SP

Internal Recruitment:

No

Working Title:

Student Success Specialist

Anticipated Hiring Range:

$50,000 - $55,000

Work Schedule:

Monday - Friday, 40/hrs a week

Job Location:

Raleigh, NC

Department:

Elevate (IPSE)

About the Department:

About the NC State College of Education As one of the nation’s top-ranked colleges of education, NC State’s College of Education leads the way in North Carolina in preparing extraordinary educators, conducting transformational research, and engaging communities where they are to improve the educational outcomes of all learners and advance the greater good. The college’s faculty are widely-recognized thought leaders who use their research to transform the practice of teaching, learning, and leading. They have particular strengths in improving technology-enhanced learning and teaching; fostering community-based learning and PK-16 partnerships; and innovating leadership and workforce development, educational policy, and evaluation. About two-thirds of the faculty are grant active. They are engaged in over 225 active projects totaling $151 million, making them the most productive in terms of research activity compared with other colleges of education in North Carolina and among the Top 5% in the nation. In FY24, the college’s research expenditures exceeded $20 million. The college has over 1,600 students studying across five graduate certificates, seven undergraduate majors, two undergraduate minors, 13 master’s degrees, three Ph.D., and two Ed.D. programs housed in three academic departments: Educational Leadership, Policy, and Human Development; Science, Technology, Engineering, and Mathematics Education; and Teacher Education and Learning Sciences, with approximately 130 tenure-track and professional-track faculty, 110 support and professional staff, and about 160 graduate and teaching assistants. The College of Education is also home to the Belk Center for Community College Leadership and Research, the Friday Institute for Educational Innovation, and Elevate, NC State’s inclusive postsecondary education program for students with intellectual and developmental disabilities. The college has over 18,000 living alumni, with over 6,000 working in public schools in every county in North Carolina. Those who are teachers rate among the highest in effectiveness on surveys of school employers in North Carolina. NC State promotes an integrated approach to problem solving that transforms lives and provides leadership for social, economic, and technological development across North Carolina and around the world. NC State’s land grant mission of teaching, research and service is dedicated to the service of North Carolina and its people. Applicants are encouraged to review the institution’s mission, vision and strategic plan, and consider how their background, interest and experience would enable them to support the university. TELS The Department of Teacher Education and Learning Sciences (TELS) comprises 40 full-time faculty members preparing more than 500 undergraduate and graduate students and 200 students in alternative teacher licensure programs. We prepare students to work in a range of fields across various programs that include Curriculum and Instruction, Educational Equity, Educational Psychology, Elementary Education (with a STEM focus), Reading Education, Learning Analytics, Learning Design and Technology, Middle and Secondary English Language Arts and Social Studies, Multilingual Education/English as a Second Language, and Special Education. We advance education through scholarship, leadership, and advocacy. We prepare professionals who are committed to provide learning opportunities for all and who have deep content knowledge, demonstrate strong working knowledge of effective pedagogies, and realize the potential of digital technologies to enhance learning. We shape the field of education by engaging in research that addresses current challenges, and by participating in cross-disciplinary work that deals with real problems in forward-looking ways. The department exemplifies an innovative merging of teacher education and the learning sciences that results in new pathways for teaching, scholarship, leadership, and service. The preparation that our students receive is unmatched in scope, priorities, and outcomes, assuring that our graduates are able to make profound contributions to education and society. Elevate, NC State’s inclusive postsecondary education program, accepted its first cohort of students in Spring 2025. Administratively housed in the Department of Teacher Education and Learning Sciences in the College of Education, Elevate is a university-wide initiative designed for North Carolina residents with intellectual and developmental disabilities (IDD) and offers educational credentials, such as certificates. The program focuses on five pillars of success: academics, employment, personal development, independent living and social engagement.

Wolfpack Perks and Benefits:

As a Pack member, you belong here, and can enjoy exclusive perks designed to enhance your personal and professional well-being. As you consider this opportunity, we encourage you to review our Employee Value Proposition and learn more about what makes NC State the best place to learn and work for everyone. What we offer:

• Medical, Dental, and Vision
• Flexible Spending Account
• Retirement Programs
• Disability Plans
• Life Insurance
• Accident Plan
• Paid Time Off and Other Leave Programs
• 12 Holidays Each Year
• Tuition and Academic Assistance
• And so much more!

Attain Work-life balance with our Childcare benefits, Wellness & Recreation Membership, and Wellness Programs that aim to build a thriving wolfpack community. Disclaimer: Perks and Benefit eligibility is based on Part-Time or Full-Time Employment status. Eligibility and Employer Sponsored Plans can be found within each of the links offered.

Essential Job Duties:

Student/ Customer Service (30%)

• Develop and maintain effective instructional planning relationships with fellow full- and part-time staff members, as well as professional, productive interactions with students enrolled in the Elevate program.

Information/ Records Administration (20%)

• Apply in-depth knowledge of student level data sources and additional measures of student performance to improve services and overall program effectiveness

Decision Making (20%)

• Analyze and synthesize multiple sources of data in the context of Program and University policies and procedures, along with a philosophy of inclusion and fostering self-determination and apply solutions to student supports

Program Management/ Program Improvement (15%)

• Engage in reciprocal mentoring with other full- and part-time staff to improve overall program delivery in support of student success

Coordination (15%)

• Communicate and coordinate across a large service delivery team, adhering to agreed upon procedures to achieve program outcomes

Other Responsibilities:

In addition to the core responsibilities of this role, there may be occasional opportunities to take on additional duties. This offers an opportunity to build on your skills, explore new areas, and gain a deeper understanding of the department’s operations.

Minimum Experience/Education:

Bachelor’s degree; or an equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.

Preferred Qualifications:

• Documented experience teaching or delivering instruction to individuals with intellectual and developmental disabilities, in an educational setting
• Familiarity with assistive technology and other tools that support academic success
• Knowledge of effective practices in secondary and postsecondary education and training for students with disabilities
• Knowledge of person-centered/ person-driven planning practices
• Knowledge of peer mentorship and allyship for young adults with intellectual and developmental disabilities

Required License or Certification:

• N/A

Valid NC Driver's License required:

Yes

Commercial Driver's License Required?:

No

Job Open Date:

08/28/2026

Earliest Close Date---- (Positions will be posted until 5:00 PM ET on this date. Positions remaining posted after this date are still accepting applications but may close at any time.):

09/04/2026

Position Number:

00112028

Position Type:

SHRA

Position Classification Band Title:

Student Services Specialist

Position Classification Band Level:

Journey

Position Classification Salary Range:

$ 33,540 - $ 90,156

Salary Grade Equivalency:

NC07

Alternate Option:

If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.

Full Time Equivalent (FTE) (1.0 = 40 hours/week):

1.0

Appointment:

12 Month Recurring

Mandatory Designation - Adverse Weather:

Non Mandatory - Adverse Weather

Mandatory Designation - Emergency Events:

Non Mandatory - Emergency Event

Time Limited Position:

No

Department Id:

131103 - IPSE

EEO:

NC State University is an equal opportunity employer. All qualified applicants will receive equal opportunities for employment without regard to age, color, disability, gender identity, genetic information, national origin, race, religion, sex (including pregnancy), sexual orientation, and veteran status. The University encourages all qualified applicants, including protected veterans and individuals with disabilities, to apply. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-513-0574 to speak with a representative of the Office of Equal Opportunity. If you have general questions about the application process, you may contact Human Resources at [phone] or [e-mail]. Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit. NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.