Student Success Program Director

Florida Polytechnic University; United States; On-site; USD 72,000 - 75,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Retirement plans

Employee assistance program

Job summary

Florida Polytechnic University seeks a Student Success Program Director to lead the Student Success Center and advance retention initiatives. You will oversee day-to-day operations, collaborate across departments, and develop programs that boost student achievement.

The role emphasizes strategic planning, assessment, and partnerships with campus and external partners, with a focus on data-informed interventions and sustained student success.

Qualifications

• Master’s degree from an accredited college/university, preferably in Higher Education, Educational Management, Educational Leadership, Public Administration, Disability Studies, Special Education, Communication, Counseling, or related field.
• Three years of relevant experience in a role that directly supports students and student success initiatives.
• One year of supervisory experience.
• In lieu of a degree, any appropriate combination of relevant education, experience, and/or certifications may be considered.

Responsibilities

• Provide leadership and operational oversight for the Student Success Center.
• Lead the ongoing analysis and evaluation of campus-wide student success needs.
• Oversee the development and delivery of student success training, materials, workshops, seminars, programs, and professional development initiatives.
• Support student retention through data-informed interventions.
• Serve on university committees.
• Develop, implement, evaluate, and assess programs and services that support student success and retention.
• Utilize data, predictive analytics, and assessment methods to identify trends and inform interventions.
• Collaborate with campus and community partners.
• Represent the Student Success Center at campus-wide events (e.g., Admission events, University Commencement).
• Other duties as assigned.

Skills

Knowledge of student success

Student development theory

Budget forecasting

Database management

Team leadership

Written and verbal communication

Public speaking

Task prioritization

Microsoft Office Suite

Interpersonal skills

Education

Master’s degree in Higher Education or related field

Experience with leadership roles in student success

Combination of education/experience acceptable

Tools

Banner (SIS)

Job description

Make a difference at one of Florida’s premier institutions for education in science, technology, engineering, and math (STEM). Florida Polytechnic University, ranked the No. 1 public college in the region by U.S. News and World Report, offers a unique working environment that encourages faculty and staff to be part of a culture that prizes collaboration, innovation, and the willingness to go above and beyond to ensure our students and University succeed.

Florida Poly offers a small campus academic environment where students form connections with their faculty and peers as they pursue high‑value degrees in engineering and applied sciences. The University is equipped with cutting‑edge facilities and equipment and two award‑winning, architecturally distinct academic buildings. Its evolving curriculum, designed to meet the needs of industry and provide a life‑long educational foundation for students, has helped the institution grow in prominence since its opening in 2014. Florida Poly’s deliberately small classes, affordability, and outstanding graduate outcomes have helped it earn recognitions such as being named a top value school, in the top 25 nationally for affordability, and in the top five best universities in the South for tech students. Accredited by ABET and SACSCOC, Florida Poly is educating some of the brightest minds in Florida and attracting standout talent from across the nation. Florida’s only public university for engineering and technology dedicated to science, technology, engineering and mathematics (STEM) was created to be both a rigorous academic institution and a powerful resource for high‑tech industries.

Job Title

Student Success Program Director

Job Description Summary

The Student Success Program Director provides day-to-day administration, operational leadership, and supervision of the Student Success Center. Provides strategic planning, implementation, and assessment of student success, retention, and degree competition initiatives. Collaborates with campus departments/divisions and community partners.

Responsibilities

• Provide leadership and operational oversight for the Student Success Center.
• Lead the ongoing analysis and evaluation of campus‑wide student success needs.
• Oversee the development and delivery of student success training, materials, workshops, seminars, programs, and professional development initiatives.
• Support student retention through data‑informed interventions.
• Serve on university committees.
• Develop, implement, evaluate, and assess programs and services that support student success and retention.
• Utilize data, predictive analytics, and assessment methods to identify trends and inform interventions.
• Collaborate with campus and community partners.
• Represent the Student Success Center at campus‑wide events (i.e., Admission events, University Commencement).
• Other duties as assigned.

Minimum Qualifications

• Master’s degree from an accredited college/university, preferably in Higher Education, Educational Management, Educational Leadership, Public Administration, Disability Studies, Special Education, Communication, Counseling, or related field.
• Three years of relevant experience in a role that directly supports students and student success initiatives.
• One year of supervisory experience.
• In lieu of a degree, any appropriate combination of relevant education, experience, and/or certifications may be considered.

Preferred Qualifications

• Five years of relevant experience in a role that directly supports students and student success initiatives.
• Experience with Banner (Student Information System).
• Experience with assessment, strategic planning, and retention initiatives.
• Knowledge, Skills, and Abilities (KSAs):

Knowledge, Skills, and Abilities (KSAs)

• Knowledge of student success strategies.
• Understanding of student development theory.
• Budget forecasting and management.
• Database management techniques.
• Work as part of a management team dedicated to student success.
• Possess strong written and verbal communication skills.
• Ability to present in front of large audiences.
• Plan, manage, and organize competing tasks to meet established timelines.
• Microsoft Office Suite.
• Strong interpersonal, communication, and organizational skills.

Required Licenses, Certifications, and/or Other Specific Requirements of Law

Must possess a valid driver’s license. This position requires a criminal background check, which may include a Level II screening as required by Florida Statute §435.04. This position is subject to federal and state privacy regulations.

Normal Work Schedule

This position is exempt/salary exempt. The normal work schedule is Monday–Friday, 8:00 a.m.- 5:00 p.m. However, occasional overtime (weekends and evenings) may be required.

Target Hiring Salary

$72,000 - $75,000, commensurate with experience.

Location/Work Model

Full-time/On-site

Note: We will NOT consider employment‑based visa sponsorship for this position.

Diversity Statement

Florida Polytechnic University is an equal opportunity/equal access institution. It is the policy of the Board of Trustees to provide equal opportunity for employment and educational opportunities to all (including applicants for employment, employees, applicants for admission, students, and others affiliated with the University) without regard to race, color, national origin, ethnicity, sex, religion, age, disability, sexual orientation, marital status, veteran status or genetic information. Employment is contingent upon eligibility to work in the US. An appointment is not final until proof is provided.

Florida Poly qualified employees have the opportunity to take advantage of a variety of health benefits (through the State of Florida) to help meet their specific needs, as well as the needs of their family. This comprehensive coverage includes flexible spending accounts, medical and life insurance, and worker’s compensation. Health benefits are administered through People First, on behalf of the State of Florida, as pre‑tax insurance plans. People First handles all new hire enrollments, coverage changes, premium administration, and dependent eligibility. Their Service Center is staffed Monday through Friday, from 8 a.m.–6 p.m. EST, at 1-866-663-4735.

Florida Poly offers great options for retirement. From the required selection of a state plan to additional voluntary retirement plans, our employees have many opportunities to save and prepare for their future.

Other Benefits

Discounts & Perks Annual Leave To help promote work‑life balance, Florida Poly provides a generous leave program, which includes paid time off and paid holidays. Qualified employees may accrue 22 days of annual leave. In addition, the University observes the holidays listed in our University Holidays policy FPU-1.008.

Sick Leave Qualified employees may also accrue 12 days of annual sick leave and participate in our Sick Pool Program.

Employee Assistant Program (EAP) Explore Lakeland FLORIDA Conveniently located along I-4 between Tampa and Orlando, Lakeland is home to Florida Polytechnic University and many other businesses and attractions.

Florida Polytechnic University, started as a university of engineering and technology, is designed to be different so that graduates possess the talent and job‑ready skills to stand out from the crowd. While other top engineering schools in Florida have centers of innovation, Florida Poly was established on April 20, 2012, as a wholly innovative university dedicated to the principle that innovation occurs when research and creativity are applied to real‑world challenges.

Florida Polytechnic University is committed to providing equal employment opportunities for all faculty, staff and applicants, including those with disabilities. Consistent with its obligations under Section 504 of the Rehabilitation Act of 1973, the Americans with Disabilities Act of 1990, the Americans with Disabilities Amendments Act of 2008, and all other federal and state laws and regulations prohibiting discrimination on the basis of disability. The university provides reasonable workplace accommodations to qualified employees and applicants with disabilities. Applicants requesting disability accommodations should contact the Human Resources Department at Florida Polytechnic University. If you have any questions or need assistance, please email [e-mail] or call [phone] during regular business hours. Florida Polytechnic University is an equal opportunity/equal access institution. It is the policy of the Board of Trustees to provide equal opportunity for employment and educational opportunities to all (including applicants for employment, employees, applicants for admission, students, and others affiliated with the University) without regard to race, color, national origin, ethnicity, sex, religion, age, disability, sexual orientation, marital status, veteran status or genetic information. To report sex discrimination, including sexual harassment under Title IX please contact our Title IX Coordinator, 4700 Research Way, ASC East, Lakeland, FL 33805, email: [e-mail], call: 863-874-8484, or our online report form.