Student Success Navigator

Lake-Washington-Institute-of-Technolog; Firloch (WA); Hybrid; USD 54,000 - 76,000; Full time

Benefits offered by this job

Free tuition

13 paid holidays

4 paid personal days

Employee assistance program

Bereavement leave

Reduced childcare costs

Professional development opportunities

Job summary

Lake Washington Institute of Technology is seeking a Student Success Navigator to provide comprehensive, case-managed academic advising from entry to completion or transfer. You will work with students across LWTech programs and coordinate with faculty and campus partners to support progress and success.

The role involves proactive outreach, degree planning, and referrals to campus resources. Teleworking is available 2–3 days per week, with a standard 40-hour workweek.

Qualifications

• Bachelor’s degree or higher with at least one year of academic advising, educational planning, career advising, or case management in a higher education setting; OR
• Associate’s degree with at least three years of advising experience; OR
• Some college and at least five years of advising experience in a higher education setting.

Responsibilities

• Manage an assigned caseload with proactive, individualized academic advising from entry through completion or transfer.
• Evaluate placement information and both high school and college transcripts.
• Develop degree plans and assist students with course selection and registration.
• Explain degree, certificate, and program requirements.
• Help students navigate college processes, policies, and resources.
• Provide transfer and career planning support.
• Use EAB Starfish and other student systems to monitor academic progress, respond to alerts, document advising interactions, and develop degree plans.
• Collaborate with faculty, deans, and campus partners regarding program requirements and student progression.

Skills

Advising

Communication

Diversity awareness

Team collaboration

MS Office

Data entry

Student information systems

Education

Bachelor’s degree or higher

Associate’s degree + 3+ years advising

Some college + 5+ years advising

Tools

ctcLink (PeopleSoft)

EAB Starfish

Student information systems

Microsoft Word/Excel

Job description

About Our College

Located just outside of Seattle, WA, Lake Washington Institute of Technology (LWTech) was founded in 1949, and is the only public institute of technology in the state of Washington. LWTech offers 12 bachelor's degrees, 42 associate degrees, and 70 professional certificates in 41 areas of study, including STEM-focused programs in Science, Technology, Engineering and Math. LWTech serves the Eastside and is located within the city of Kirkland, which is situated on the eastern shore of Lake Washington. Kirkland is home to companies such as GoDaddy, Google, Astronics and EvergreenHealth, and the college is within minutes from Microsoft and Nintendo. LWTech is committed to increasing its cultural diversity with an emphasis on equity and inclusion among its staff and faculty. We serve a student population of 6,500 that come from a variety of backgrounds. We strongly value diversity and are working to improve access and successful educational outcomes for all students. We are actively seeking applicants that will help to balance our employee workforce to align with our students and community. Questions regarding the College's commitment to diversity and our campus culture may be directed to Human Resources. For more information on our Equity, Diversity, Inclusion Council, please click on link.

Summary

Student Success Navigators provide comprehensive, case-managed academic advising to an assigned caseload of students, supporting their progress from program entry through completion or transfer. This position supports a designated academic pathway that may include certificate, associate degree, and bachelor’s degree programs. The Navigator conducts proactive outreach, monitors student progress, identifies barriers to success, and coordinates interventions and campus resources. The position collaborates with faculty, other advisors, and campus partners to support student success and contributes to advising resources and training. This position reports to the Director of Advising.

• Manage an assigned caseload of students, providing proactive, individualized academic advising from entry through completion or transfer.
• Evaluate placement information and both high school and college transcripts.
• Develop degree plans.
• Assist students with course selection and registration.
• Explain degree, certificate, and program requirements.
• Help students navigate college processes, policies, and resources.
• Provide timely referrals to appropriate internal and external resources and advocate for students experiencing academic or procedural barriers.
• Maintain regular communication with students regarding academic progress and requirements.
• Provide transfer and career planning support.
• Participate in Academic Advising Office drop-in hours and provide advising assistance to students across LWTech programs.
• Use EAB Starfish and other student systems to monitor academic progress, respond to early alerts, document advising interactions, make referrals, and develop degree plans.
• Collaborate regularly with faculty, deans, and campus partners regarding program requirements, changes, student progression, and academic concerns.
• Facilitate New Student Orientation (NSO) sessions and provide accurate program and advising information to groups of students.
• Develop and maintain advising materials, including flyers, online resources, and webpage content.
• Perform office operations and administrative duties requiring initiative, sound judgment, organization, and attention to detail.
• Assist the supervisor in developing and maintaining office procedures, completion initiatives, training, cross-training, and professional development activities.
• Represent the college at professional and community organizations and participate in conferences, training, and professional development activities.
• Maintain regular and satisfactory attendance and punctuality.
• May supervise, train, and provide direction to assigned student and/or classified support staff; provide backup support to other college staff as needed.
• Perform other duties as assigned.

Qualifications

• Minimum years of education and experience:
  • Bachelor’s degree or above and at least one (1) year of academic advising, educational planning, career advising, or case management in a higher education setting. – OR –
  • Associate’s degree and at least three (3) years of academic advising, educational planning, career advising, or case management in a higher education setting. – OR –
  • Some college and at least five (5) years of academic advising, educational planning, career advising, or case management in a higher education setting
• Experience working effectively with diverse student populations, colleagues, and campus or community partners.
• Demonstrated proficiency with Microsoft Word, Outlook, Excel, and other computer applications used for data entry, web-based activities, and written communication.
• Ability to learn and effectively use student information systems and advising technology.

Preferred Qualifications

• Master’s degree in education, student affairs, counseling, communication, psychology, social work, or a related field from an accredited institution.
• One (1) year or more of experience in a community or technical college setting.
• Experience using ctcLink (PeopleSoft), EAB Starfish, or similar student information and advising systems.
• Multilingual skills are desirable in support of LWTech’s diverse student population.

Core Competencies

• Communicate effectively through verbal, written, and electronic methods with students, colleagues, and community partners, including individuals for whom English is not their primary language.
• Provide student-centered service and build effective, supportive relationships with students and campus partners.
• Apply knowledge of college policies, procedures, programs, and resources to support student success.
• Manage an assigned caseload effectively, including prioritizing tasks, monitoring student progress, documenting interactions, and following through on student needs.
• Collaborate effectively in a team environment and contribute to shared goals and outcomes.
• Identify barriers, assess situations, and develop appropriate solutions and referrals.
• Demonstrate an equity-minded approach to advising and the ability to work effectively with students from diverse backgrounds, identities, experiences, and circumstances.
• Demonstrate openness to feedback, professional development, continual learning, and self-improvement.
• Exercise sound judgment, initiative, organization, and discretion in carrying out assigned responsibilities.

Salary is $per month. This is a full-time, 40 hour per week position. Working hours are typically 7:30am – 4:30pm Monday through Friday; teleworking is available 2-3 days per week.

Benefits

Medical, Dental, Vision, Life, Disability and other insurance benefits are provided as currently administered under Public Employees Benefits Board, State Retirement Plan and a Deferred Compensation Plan; sick leave accrues at 1 day effective upon employment and vacation accrues at 25 days per year. We also offer 13 paid holidays and 4 paid personal days effective upon employment. Full time, exempt employees have access to bereavement leave, employee assistance program, free tuition, reduced childcare costs at our Early Learning Center, reduced Bus Fare, professional development opportunities and more! For further details on the benefits offered at LWTech, please visit lwtech.edu/about/human-resources/benefits/

Required Online Application Materials

• Online application
• Current resume
• Cover letter
• Responses to the supplemental questions included in the online application process

To be considered for a position you MUST submit a complete online application form, resume, cover letter, responses to the supplemental questions included in the online application process.

Conditions of Employment

• Official transcripts/certifications will be required upon employment
• Other conditions that may apply will be detailed upon the offer of employment
• Job offers are contingent upon successful completion of background/reference checks

Physical Requirements

Ability to perform range of physical motions; lifting and carrying; standing, walking, sitting for long periods of time, kneeling, squatting, and stooping; and traversing up and down stairs.

Disability Accommodation

LWTech follows the Americans with Disabilities Act (ADA) and provides the following information as a guideline for applicants:

• Ability to operate office equipment
• Ability to read and verify data and prepare various materials
• Ability to exchange information on the phone or in person

Eligibility to Work

In compliance with the Immigration and Nationality Act, proof of authorization to work in the United States will be required at the time of hire. LWTech does not currently sponsor HB-1 visas. Other conditions that may apply will be detailed upon the offer of employment.

Equal Employment Opportunity Statement

Lake Washington Institute of Technology is an equal opportunity employer. Women and minority groups are strongly encouraged to apply. Lake Washington Institute of Technology does not discriminate on the basis of race, color, national origin, sex, disability, age, religion, sexual orientation, gender identity, gender expression, creed, disabled veteran status, marital status or Vietnam-era veteran status in is programs and activities. Questions regarding the College's affirmative Action Policy may be directed to the Meena Park, Vice President of Human Resources, affirmative Action Office/Title IX Coordinator, [phone].

Jeanne Clery Statement

Notice of Availability of Annual Security and Fire Safety Report: In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act of 1998, and as a part of the College’s commitment to safety and security on campus, Lake Washington Institute of Technology(LWTech) reports the mandated information about current campus policies concerning safety and security issues, the required statistics, and other related information for the past three (3) calendar years. LWTech’s Annual Safety Report (ASR) is available online at www.lwtech.edu/about/campus-safety/. To obtain a paper copy of the report, please visit the LWTech Safety Department located in the East Building at 11605 132nd Avenue NE Kirkland, WA 98034.

Sexual Misconduct

Pursuant to RCW 28B.112.080, applicants must declare whether they are the subject of any substantiated findings of sexual misconduct in any current or former employment or is currently being investigated for, or have left a position during an investigation into, a violation of any sexual misconduct policy at the applicant’s current or past employers. By law, post-secondary education institutions cannot hire an applicant who does not complete this form.

Corrections or Extended Notices

No additional notices.