Student Success Coordinator

Aviation Institute of Maintenance; Chicago (IL); On-site; USD 24,000 - 36,000; Full time

Benefits offered by this job

401(k) with company match

Health, dental, and vision insurance

Life insurance options

Paid parental leave

Paid time off

Tuition reimbursement

Employee Assistance Program

Job summary

The Aviation Institute of Maintenance is hiring a Student Success Coordinator in Chicago. This role focuses on student retention and success by advocating for students, managing caseloads, and tracking performance metrics.

The ideal candidate will possess strong communication and organizational skills, with a background in student services. AIM offers competitive pay and comprehensive benefits, fostering integrity and inclusiveness in the workplace.

Qualifications

• 1-2 years of experience in student services, advising, career services, or related roles.
• Strong problem-solving, organizational, and communication skills.
• Comfortable in a metrics-driven environment.

Responsibilities

• Manage active caseload of students to meet performance metrics.
• Engage and advocate for students throughout their academic journey.
• Document all student interactions and outcomes.

Skills

Problem-solving

Organization

Communication

Microsoft Office

Education

High School Diploma or GED

Associate or Bachelor's Degree

Job description

Training Tomorrow's Techniciansto Become Skilled, Employable and Essential.

About Us- Big Changes, Better Benefits - Join us today!

TheAviation Institute of Maintenance (AIM),establishedin 1969, is a premier institution dedicated to advancing the field of aviation maintenance through exceptional education and training. With 15 campuses nationwide, AIM is a cornerstone in the aviation industry, accounting for 20% of all students attending FAA-certified Airframe & Powerplant (A&P) schools across the country. Each year, AIM proudly contributes to the graduation ofnearly onein four certifiedaircrafttechnicians in America.

At AIM, you'll become part of a dynamic team of educators and leaders, all united by a shared commitment to delivering top-notch training and ensuring student success. We are passionate about equipping the next generation of aircraft technicians with the skills and knowledge needed to excel in the aviation industry. If you are eager to make a meaningful impact and help shape the future of aviation maintenance, AIM offers a rewarding environment where your contributions will truly matter.

Location: 3711 South Ashland Ave Chicago IL 60609

Schedule: Monday, Wednesday, and Friday: 8:00am - 5:00pm, Tuesday and Thursday : 10:00am - 7:00pm

Compensation: Up to $30/hr

Are you passionate about helping students persistso they canachievemilestones andreach their goals?

Are you seeking an opportunity to have a meaningful impact every day?

If so,we would love to hear from you!

About the Role

Student Success Coordinatorsare deeply student-centered, data-informed, and outcomes-driven. While this role has a primary functional focus onretention andcertification,all coordinatorsoperateas unified members of the Student Success team and share ownership of overall student outcomes.

Key Responsibilities

Performance & Accountability

• Manage an active caseload of students and meet defined performance metrics, which may include retention and persistence, certification readiness and attainment, and graduation progression

Student Engagement & Advocacy

• Serve as a consistent point of contact and advocate for assigned students throughout their academic journey, building rapport,trustand accountability
• Proactively engage students toidentifyand addressacademic and otherbarriers to persistence, certification readiness, and completion

Retention & Certification Support

• Drive retention and certification outcomes through early intervention, milestone tracking, and consistent follow-up
• Support accommodation requests, resource referrals, andappropriate escalationas needed

Data, Documentation & Compliance

• Accurately documentallstudent interactions and outcomes
• Participate in cohort tracking, G&E chart confirmation, andrequiredauditsin addition to weekly and monthly reporting on student success metrics
• Support,participatein,and/orfacilitatestudent successevents andinitiatives such as retention workshops, certification readiness activities, career fairs, and alumni events, collaborating with other departments as needed

Other Duties

• Performadditionaltasks as assigned by the Supervisor, including required onboarding and ongoing training related to student success systems, performance metrics, and operational processes

Qualifications

Education

• High School Diploma or GEDrequired
• Associate or bachelor'sdegree preferred

Experience

• 1–2 years of experience in student services, advising, career services, workforce development, recruiting, or a related support role
• 1 yearof related experience in a proprietary (for profit), post-secondary educational setting preferred

Skills

• Strong problem-solving, organizational, andwritten and verbal communication skills with a student-centered approach
• Comfortable working in a metrics-driven environment with shared accountability
• Proficient with Microsoft Office and willing to learn new systems
• A positive, team-oriented approach and willingness to work outside regular business hours and travel locally or overnight as needed

We are proud to offer a competitive compensation package that supports your personal and professional well-being. Full-time employees are eligible for the following benefits:

• 401(k) with company match
• Comprehensive health, dental, and vision insurance first day of employment
• Life insurance options
• Paid parental leave
• Paid time off (PTO) to promote work-life balance
• Tuition reimbursement for continued education
• Employee Assistance Program (EAP) for personal and professional support

We are committed to fostering a workplace that values integrity, growth, and student success.

AIM is a proud equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by applicable law. We believe that a diverse workforce contributes to the success of our company and are dedicated to fostering a culture of respect, equity, and inclusion.