Student Success Coach (Traditional) (Eastfield)

Dallas College; United States; On-site; USD 62,000 - 76,000; Full time

Job summary

Dallas College is seeking a Student Success Coach to guide students from enrollment through completion, delivering personalized advising, resources, and proactive support. You will partner with faculty and staff to connect students with financial aid, wellness services, and career planning.

This role emphasizes equity, retention, and student achievement, with on-site work and potential hybrid arrangements after six months based on policy and need.

Qualifications

• Knowledge of the purpose of community colleges and the vision of Dallas College.
• Knowledge of Dallas College certificates, programs and degrees.
• Understanding of college and community resources addressing holistic student needs (basic needs, mental health, career prep, leadership).
• Knowledge of baseline financial aid and FAFSA information.
• Familiarity with FERPA, Title IX and related policies for student services.
• Ability to track and monitor student progress via technology.

Responsibilities

• Provide concierge-styled student case management from enrollment to completion.
• Offer advising, career exploration, and wrap-around resource connections.
• Collaborate with faculty, staff, and community partners to support students.
• Monitor student progress and intervene to improve persistence and outcomes.
• Support remote student engagement and access to services.

Skills

Dallas College knowledge

Programs and degrees

Student resources

FAFSA knowledge

FERPA/Title IX

Progress tracking

Reporting

Barrier navigation

Coaching/Advising

Guided Pathways

Job description

Position Type Staff

Weekly Work Hours
40

Compensation Range
Staff Range N06

Salary Minimum
$68,840.00 Annually

FLSA
United States of America (Exempt)

Work Location
All positions are considered on-site roles.

After six months of employment, some positions may be eligible to apply for a hybrid work arrangement based on job responsibilities, operational needs, supervisor approval, and Dallas College policy.

Academic (Faculty) positions require an on-campus presence, even when teaching online courses, in accordance with state law.

Why this Role Matters

The Student Success Coach plays a critical role in helping students navigate their educational journey from enrollment through completion. As a consistent point of contact, this position provides personalized guidance, support, and connection to resources that help students overcome barriers, stay engaged, and achieve their academic and career goals. By fostering student success and belonging, the role directly supports Dallas College's mission of transforming lives and strengthening communities.

The Impact of the Position

This role has a direct and measurable impact on student retention, persistence, completion, and career readiness. Success Coaches empower students by providing academic advising, career exploration, resource referrals, and holistic support tailored to each student's needs. Through collaboration with faculty, staff, and community partners, they help students access critical resources related to financial aid, wellness, basic needs, and career planning, ultimately improving student outcomes and helping more learners reach their educational goals.

Why You Should Be Excited About this Opportunity

This opportunity offers the chance to make a meaningful difference in students' lives every day. Student Success Coaches build impactful relationships with diverse student populations while leveraging innovative technologies and evidence-based coaching practices to support student achievement. Candidates who are passionate about education, student advocacy, and creating equitable pathways to success will find a rewarding career where they can help students overcome challenges, celebrate milestones, and contribute to the future workforce and economic vitality of the community.

Position Summary

The Student Success Coach is an essential role designed to provide concierge-styled student case management, providing comprehensive support including advising, career exploration, continuous progress monitoring, and connection to a broad network of internal and external wrap-around services.

Providing high-impact engagement and continuous monitoring, tracking, and support from enrollment to completion, Success Coaches are the consistent single point of contact, responsible for helping students to navigate their higher education journey towards a career.

Success Coach teams serving traditional, dual credit/early college/P-Tech, continuing education, and a variety of other specialized student populations, including but not limited to students thriving through their first year experience.

Leverages emerging technology to streamline student communication, tracking, and service efficiencies.

Required Knowledge, Skills, and Abilities

• Knowledge of the purpose of community colleges and the vision of Dallas College.


• Knowledge of Dallas College certificates, programs and degrees.


• Demonstrate a thorough understanding of college and community resources that address holistic student needs including student basic needs, mental health and wellness, career and transfer preparation, and student development, leadership, and advocacy programming.


• Demonstrate general knowledge of baseline financial aid and FAFSA information.


• Knowledge of Dallas College, State and Federal policies and procedures impacting service to students (FERPA, TSI-A, Dallas College Board Policies, Title IX, etc.)


• Ability to leverage emerging technology to track and monitor student progress towards completion goals.


• Demonstrate experience preparing concise and clear written and verbal reports detailing case management activity and outcomes.


• Ability to assist students in identify and navigating barriers that impact retention, persistence completion, and success.


• Demonstrate and be able to apply contemporary research which underpins high impact coaching, advising, and student success strategies.


• Demonstrate a depth of knowledge and experience in relation to academic advising, coaching, Guided Pathways, first-year experience, retention, and career services.


• Demonstrate strong commitment to shared accountability and high-quality customer service and care.


• Demonstrate experience effectively engaging and supporting students in a remote work environment.


• Be familiar with relevant national policies, practices and legislation that relates to retention, success coaching, and pathway development and support.


• Respond appr