Student Success Coach-Financial Aid

Lawson State Community College; Birmingham (AL); On-site; USD 36,000 - 54,000; Full time

Job summary

Lawson State Community College seeks a dedicated Success Coach to deliver retention support through coaching, mentoring, and supplemental instruction aimed at improving student progression and graduation outcomes. The role emphasizes SAP monitoring and coordination with financial aid to support at-risk students.

The position requires collaboration with faculty, advising staff, and other student services professionals to address academic and financial barriers, with a focus on maintaining aid

Qualifications

• Bachelor’s degree in education, Social Science, or a related field.
• Experience in collegiate advising/counseling required.
• Ability to work flexible hours and travel as needed.

Responsibilities

• Provide retention coaching, mentoring, and supplemental instruction to promote student success and retention.
• Assist students with financial aid applications and SAP monitoring; coordinate with Financial Aid staff as needed.
• Serve as liaison among advising, financial aid, counseling services and other college departments to support student progress.
• Utilize data and retention software to guide interventions and monitor student progress.

Skills

Advising

Counseling

Retention support

Communication

Education

Bachelor’s degree in education, Social Science, or a related field

Tools

Microsoft Office

Job description

Position Summary

Responsible for providing retention support systems including coaching, mentoring, and supplemental instruction to ensure student success and retention for students. Responsible for engaging students in a variety of student services activities to ensure progression towards graduation leading to career or transfer goals; with particular emphasis on maintaining or regarding financial aid eligibility through Satisfactory Academic Progress(SAP).Provides financial aid counseling and support to students experiencing academic difficulties, attendance concerns, enrollment changes or withdrawal. Assists the Financial Aid Director with SAP monitoring, appeal documentation, academic recovery plans, and Return of Title IV (R2T4) processes. Works collaboratively with faculty, advising staff, financial aid personnel and other student support professionals to address academic and financial barriers to student success.

Salary Schedule Placement: Appropriate placement on Salary Schedule E4 05 ($35,670 - $53,865) based on experience.

Essential Duties and Responsibilities

Serves as a Success Coach, primary responsibilities include closing student stop-out gap, communicating with students and faculty, assisting students with resources, and providing timely interventions to help students in their academic progress. Provide information and assist students in areas such as academic standing, college policies, campus resources, college admissions to selective programs, major and course selection, financial aid, and graduation requirements; assists students with financial aid applications and required documentation, reviews assigned material for completeness and consistency, requests missing information and refers eligibility of processing concerns to appropriate financial aid personnelSupport students acclimating to college, bridging gaps of knowledge, and transitioning to alternative modalities that differ from “traditional” classroom structure.Acts as a liaison among Financial Aid, Advising, Student Disability Services, Career Services, Admissions, the Registrar, faculty and other appropriate college departments to coordinate student support.Assists faculty and staff in identifying trends and researching best practices in student retention.Utilizes data and retention software to guide interventions and monitors effectiveness and student progress.Participate in appropriate training/professional development, including federal, state and region association conferences.Assist in statistical data collection for reporting and/or funding purposes.Assists students in assessing their skills, interests and aptitudes, identifying realistic career goals, and developing educational plans. Assists with degree and certificate planning, applicable transfer articulation agreements, advising activities and academic support as assignedProvides targeted coaching and proactive outreach to students at risk of not meeting SAP requirements and to students on financial aid warning, probation, or suspension as applicable under institutional policy.Provides timely outreach and counseling to students considering withdrawal or experiencing attendance or participation concerns and financial aid consequences. Assists the Financial Aid Director with R2T4 documentation and record maintenance and communication notices.Assist students in assessing their skills, interests and aptitudes as well as identifying realistic career goals and developing individual educational plans;Provide assistance to students and instructors to problem solve issues that arise related to progress towards academic goals, persistence, attendance, and graduation;Assist with events and other learning opportunities that support students in reaching their academic and career goals.To perform other job-related duties as assigned by the appropriate administrative head.

Qualifications

• Bachelor’s degree in education, Social Science, or a related field from a regionally accredited institution

• Experience in collegiate advising/counseling required.

• Ability to work flexible hours and travel as needed.

REQUIRED LICENSE, CERTIFICATION, OR SPECIAL CREDENTIALS

• None

OTHER QUALIFICATIONS AND JOB REQUIREMENTS

• Excellent written and oral communication skills.

• Proficiency in using Microsoft Office.

• Ability to maintain confidentiality and work independently and collaboratively.