Student Success Coach-Financial Aid

Enterprise State Community College; Birmingham (AL); On-site; USD 36,000 - 54,000; Full time

Job summary

Lawson State Community College in Birmingham, AL, seeks a dedicated Success Coach/Advisor to support student retention through coaching, mentoring, and supplemental instruction, helping students progress toward graduation and career or transfer goals while maintaining SAP eligibility.

The role collaborates with Financial Aid, Advising, Career Services, Admissions, and the Registrar to coordinate student support; requires a Bachelor’s degree and college advising experience, with flexibility for

Qualifications

• Bachelor’s degree in education, Social Science, or a related field required.
• Experience in collegiate advising/counseling required.
• Ability to work flexible hours and travel as needed.

Responsibilities

• Provide retention support through coaching, mentoring, and supplemental instruction.
• Assist with SAP monitoring, R2T4 documentation, and academic recovery plans.
• Coordinate with Financial Aid, Advising, and Career Services to remove barriers.
• Monitor student progress and use retention software to guide interventions.
• Offer timely outreach to students at risk of SAP non-compliance.
• Support students transitioning to alternative modalities.
• Participate in training and professional development.
• Assist with data collection for reporting and funding.

Skills

Communication skills

Confidentiality

Team collaboration

Education

Bachelor’s degree in education, Social Science, or a related field

Tools

Microsoft Office

Job description

Responsible for providing retention support systems including coaching, mentoring, and supplemental instruction to ensure student success and retention for students. Responsible for engaging students in a variety of student services activities to ensure progression towards graduation leading to career or transfer goals; with particular emphasis on maintaining or regarding financial aid eligibility through Satisfactory Academic Progress(SAP).

Provides financial aid counseling and support to students experiencing academic difficulties, attendance concerns, enrollment changes or withdrawal. Assists the Financial Aid Director with SAP monitoring, appeal documentation, academic recovery plans, and Return of Title IV (R2T4) processes. Works collaboratively with faculty, advising staff, financial aid personnel and other student support professionals to address academic and financial barriers to student success.

Salary Schedule Placement:

Appropriate placement on Salary Schedule E4 05 ($35,670 - $53,865) based on experience.

1. Serves as a Success Coach, primary responsibilities include closing student stop-out gap, communicating with students and faculty, assisting students with resources, and providing timely interventions to help students in their academic progress.

2. Provide information and assist students in areas such as academic standing, college policies, campus resources, college admissions to selective programs, major and course selection, financial aid, and graduation requirements; assists students with financial aid applications and required documentation, reviews assigned material for completeness and consistency, requests missing information and refers eligibility of processing concerns to appropriate financial aid personnel

3. Support students acclimating to college, bridging gaps of knowledge, and transitioning to alternative modalities that differ from “traditional” classroom structure.

4. Acts as a liaison among Financial Aid, Advising, Student Disability Services, Career Services, Admissions, the Registrar, faculty and other appropriate college departments to coordinate student support.

5. Assists faculty and staff in identifying trends and researching best practices in student retention.

6. Utilizes data and retention software to guide interventions and monitors effectiveness and student progress.

7. Participate in appropriate training/professional development, including federal, state and region association conferences.

8. Assist in statistical data collection for reporting and/or funding purposes.

9. Assists students in assessing their skills, interests and aptitudes, identifying realistic career goals, and developing educational plans. Assists with degree and certificate planning, applicable transfer articulation agreements, advising activities and academic support as assigned

10. Provides targeted coaching and proactive outreach to students at risk of not meeting SAP requirements and to students on financial aid warning, probation, or suspension as applicable under institutional policy.

11. Provides timely outreach and counseling to students considering withdrawal or experiencing attendance or participation concerns and financial aid consequences. Assists the Financial Aid Director with R2T4 documentation and record maintenance and communication notices.

12. Assist students in assessing their skills, interests and aptitudes as well as identifying realistic career goals and developing individual educational plans;

13. Provide assistance to students and instructors to problem solve issues that arise related to progress towards academic goals, persistence, attendance, and graduation;

14. Assist with events and other learning opportunities that support students in reaching their academic and career goals.

15. To perform other job-related duties as assigned by the appropriate administrative head.

REQUIRED EDUCATION, STANDARDS, AND TRAINING:

• Bachelor’s degree in education, Social Science, or a related field from a regionally accredited institution

• Experience in collegiate advising/counseling required.

• Ability to work flexible hours and travel as needed.

REQUIRED LICENSE, CERTIFICATION, OR SPECIAL CREDENTIALS:

• None

OTHER QUALIFICATIONS AND JOB REQUIREMENTS:

• Excellent written and oral communication skills.

• Proficiency in using Microsoft Office.

• Ability to maintain confidentiality and work independently and collaboratively.

EEOC, E-VERIFY, AND BACKGROUND CHECK STATEMENTS:

Lawson State Community College is an Equal Opportunity Employer. It is the policy of the Alabama Community College System, including all postsecondary community and technical colleges under the control of the Alabama Community College System Board of Trustees, that no employee or applicant for employment or promotion, on the basis of any impermissible criterion or characteristic including, without limitation, race, color, national origin, religion, marital status, disability, sex, age, or any other protected class as defined by federal and state law, shall be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any program, activity, or employment.

Lawson State Community College will make reasonable accommodations for qualified disabled applicants upon request.

In accordance with Alabama Community College System Policy and Guidelines, the applicant chosen for employment will be required to sign a consent form for a criminal background check. Employment will be contingent upon the receipt of a clearance notification from the criminal background check. Lawson State Community College is an active participant in the Employment Eligibility Verification Program (E-verify). E-verify electronically confirms an employee's eligibility to work in the United States as required by the Department of Homeland Security.