Student Success Coach - 530775

The University of Alabama; Tuscaloosa (AL); Hybrid; USD 40,000 - 49,000; Full time

Job summary

The University of Alabama Online is seeking a Student Success Coach to support undergraduate and graduate online students throughout the academic year. The role focuses on academic and college coaching, developing processes to improve retention, and coordinating with staff to enhance the online learning experience.

Responsibilities include managing communications with assigned student populations, maintaining coaching records, and creating engagement opportunities and resource workshops.

Qualifications

• Bachelor's degree or higher.
• Excellent verbal and written communication skills.
• Proficiency using technology.
• Ability to relate with adult students across the lifespan.
• Strong organizational and project management skills.
• Ability to work independently and in a group.
• Creative and proactive.
• Ability to handle multiple tasks with various deadlines and manage confidential information.

Responsibilities

• Support students with academic and college coaching throughout the academic year.
• Develop systems to address student success and retention.
• Facilitate individual and/or group communications with assigned student populations.
• Collaborate with UA Online staff to support online learners.
• Maintain coaching records and data.
• Promote programs, services, and activities to online students.

Education

Bachelor's degree or higher

Job description

Pay Grade/Pay Range:

Minimum: $44,600 - Midpoint: $55,800 (Salaried E6)

Department/Organization:

209307 - Student Success

Normal Work Schedule:

Monday - Friday 8:00am to 5:00pm; some evenings as necessary.

Note to Applicants:

Position is eligible for hybrid work subject to University policy.

Job Summary:

The Student Success Coach supports students throughout the academic year by providing academic and college coaching support. Implements systems and processes to address student success and retention and to enhance the learning experience. Facilitates individual and/or group communications with assigned student populations. Develops collaborative relationships with other academic and student success/services staff to support students.

Additional Department Summary:

Works with Undergraduate and Graduate UA Online students throughout the academic year. Provides academic and success coaching support. Implements systems and processes to address student success and retention and to enhance the online student learning experience. Creates engagement opportunities and online student resource workshops. Participates in assessment efforts to identify programmatic needs and accountability for program success related to specific learning and operational outcomes. Maintains coaching records and data. Develops and implements appropriate and effective communication strategies to promote programs, services, and activities to online students. Represents UA Online to constituents both on and off-campus.

Required Minimum Qualifications:

Bachelor's degree or higher.

Skills and Knowledge:

Excellent verbal and written communication skills. Highly developed positive interpersonal skills. Proficiency using technology. Ability to relate with adult students across the lifespan and other student backgrounds. Strong organizational and project management skills. Ability to work independently and in a group. Creative and proactive. Ability to handle multiple tasks with various deadlines as well as manage confidential information with discretion and professionalism.

Preferred Qualifications:

Experience working with college students in an academic support context. Experience with distance learning and/or adult students. Experience with successful student retention initiatives, academic success coaching, or academic interventions in a higher education environment. Experience with Blackboard Learn and other student support systems.

Background Investigation Statement:

Prior to hiring, the final candidate(s) must successfully pass a pre-employment background investigation and information obtained from social media and other internet sources. A prior conviction reported as a result of the background investigation DOES NOT automatically disqualify a candidate from consideration for this position. A candidate with a prior conviction or negative behavioral red flags will receive an individualized review of the prior conviction or negative behavioral red flags before a hiring decision is made.

Equal Employment Opportunity:

The University of Alabama is an Equal Employment/Equal Educational Opportunity Institution. All qualified applicants will receive consideration for employment or volunteer status without regard to any legally protected basis and will not be discriminated against because of their protected status. Applicants and employees of this institution are protected under Federal law from discrimination on several bases. More information is available in the EEOC’s Know Your Rights: Workplace discrimination is illegal poster. The University of Alabama affirms its longstanding commitment to institutional neutrality, free speech, and academic freedom.