Student Success Coach

High Point University; United States; On-site; USD 40,000 - 60,000; Full time

Job summary

High Point University is seeking a full-time Student Success Coach to provide academic and transitional support to first-year students. This role requires the candidate to assist in orientation programs, promote student engagement, and monitor academic performance.

Candidates must hold a Master's degree and possess at least three years of relevant experience. Excellent communication and multitasking skills are essential.

The position also includes evening and weekend obligations and emphasizes building a supportive academic environment.

Qualifications

• 3+ years of experience in academic advising or higher education.
• Experience working with at-risk students.
• Ability to maintain professional appearance and demeanor.

Responsibilities

• Assists in a year-long orientation program.
• Supports the academic success of first-year students.
• Provides systematic support for first-year students identified as 'at-risk'.

Skills

Knowledge of Microsoft Office

Excellent communication and interpersonal skills

Ability to analyze and synthesize situations and data

Ability to multitask

Education

Master’s degree in an appropriate field

Job description

Job Overview

High Point University’s Student Success Coach is responsible for providing appropriate academic and transitional support to first‑year students applicable to all aspects of the student's life tasks: academic, personal, social, and career. The Coach is responsible for a specific academic area and advising function and will address the unique needs of first‑year students by offering holistic, proactive opportunities, academic support/advising, and transition support. Facilitators assist in the implementation of programs and services designed to promote academic, personal, and social/emotional success, engagement, and retention of first‑year students.

Qualifications

• Education: Master’s degree required in an appropriate, related field (Education, Counseling, Student Personnel, or others) with 3 or more years of experience in advising and/or in higher education.
• Experience and Training: 3 or more years of experience in the field of academic advising, including working with at‑risk students, transfer students and students with undeclared major status; required experience in working with students in higher education settings.
• Knowledge, Skills, Ability: Knowledge of Microsoft Office and a student record system; excellent communication and interpersonal skills; excellent writing and speaking skills; ability to analyze and synthesize situations and data, implement appropriate solutions, and create reports; ability to multitask and work in a fast‑paced environment; ability to maintain professional appearance and demeanor in all situations with students, parents, and colleagues; ability to work and thrive positively and collaboratively in an open, supportive environment.

Essential Functions

• Assists in a year‑long orientation program designed to meet the unique academic and social/emotional needs of first‑year students.
• Assists with first‑year student activities that promote a sense of “belongingness” and “connection” to peers, High Point University, and the community.
• Assists with the development and dissemination of communication materials (brochures, website, social media, etc.) to enhance the services provided for first‑year students, including materials for various stakeholders (faculty and parents).
• Assists with seminars on topics related to first‑year issues (time management, dealing with homesickness, leadership building, etc.).
• Supports the academic success and progress of first‑year students through class attendance monitoring, academic performance monitoring, transition conferencing, and graduation planning in coordination with the Office of Academic Services.
• Provides student support through Developmental and Appreciative advising that comprehensively supports the whole student in all aspects of their life (academic, personal, social, and career).
• Coordinates student academic support: academic advising, academic services/tutoring, Learning Excellence, and Accessibility Resources and Support.
• Provides academic and transitional advising support to all entering first‑year students; advises on course selection and academic planning, majors and careers, academic progress, and general university policies and procedures.
• Provides academic advising through group orientation, peer, and individualized contact.
• Develops rapport, provides training, and serves as an advising liaison with assigned schools/departments and their faculty, as well as peer advising liaisons, to best serve the advising needs of students in the respective majors.
• Advises first‑year students regarding academic requirements and courses for majors, including incorporation of High Point University academic policies and procedures.
• Provides systematic support for first‑year students in undecided/undeclared majors.
• Provides systematic support for first‑year students identified as “at‑risk” in coordination with the Office of Student Life.
• Assists with a First‑Year Navigator program that matches first‑year students to upper‑class students who then assist the first‑year students with transitioning to college life and developing a sense of “belonging” to the campus community.
• Maintains confidential records, collects data, and prepares reports related to the functions of advising, planning, evaluation, and assessment.
• Makes referrals to other university services/offices as appropriate (examples: Academic Services, Registrar's Office, Student/Residence Life, Counseling Services, Office of Accessibility Resources and Services, Career and Professional Development, etc.).
• Attends professional development/training aligned to the goals of the position.
• Other duties as identified by the Senior Director of Student Success.

Supervision Received

Supervision is received from the Senior Student Success Coach. This is a full‑time position that requires evening and weekend obligations. The ideal candidate will have knowledge about best practices in college transition/retention, and late adolescent development—including social and emotional development—and experience working with this age group. Working collaboratively in a fast‑paced environment is a necessity. Excellent communication skills, both oral and written, are required.

The University prohibits discrimination on the basis of race, color, national or ethnic origin, religion, sex, age, disability, genetic information or veteran status and other legally protected statuses.