Student Success Coach

University of Wisconsin; Madison (WI); On-site; USD 49,000 - 59,000; Full time

Benefits offered by this job

Vacation & PTO

Insurance benefits

Retirement benefits

Job summary

University of Wisconsin–Madison seeks a dedicated Success Coach to support holistic student growth within the Wisconsin School of Business. You will coach undergraduates one-on-one, manage an assigned caseload, and connect students with campus resources to promote wellness, time management, and goal setting.

The Successful candidate will collaborate with campus partners, develop workshops, and provide proactive, personalized assistance throughout the undergraduate experience.

Qualifications

• Minimum 1 year of experience supporting undergraduate students or other young adults to achieve academic or holistic success.
• Minimum 1 year of experience collaborating with multiple stakeholders or partners, especially in support of a student’s wellbeing and/or success.

Responsibilities

• Creates, implements, coordinates, and monitors treatment plans to assist students/clients in meeting wellness goals
• Documents all cases and accurately maintains records of cases discussed
• Serves as primary resource and referral source for students/clients in dealing with a crisis and/or mental health issues
• Prepares reports based on documented data as needed
• Assesses needs of students/clients and provides or recommends interdisciplinary care

Skills

Undergrad student support

Stakeholder collaboration

Education

Bachelor's Degree Required

Master's Degree Preferred

Job description

Current Employees: If you are currently employed at any of the Universities of Wisconsin, log in to Workday to apply through the internal application process.

Job Category:

Academic Staff

Employment Type:

Regular

Job Profile:

Case Manager

Job Summary:

The Success Coach will join a team that supports holistic student growth and excellence for undergraduate students within the Wisconsin School of Business. The Success Coach will provide individualized coaching to help students overcome challenges, develop academic skills, connect with campus and community resources, manage their time, set goals, and explore support systems for wellness and mental health. Primary responsibilities of the Success Coach include working directly with students in a one‑on‑one setting and managing an assigned caseload of students through a high‑touch support and advocacy model. The Success Coach will build trusting relationships with students, maintain consistent follow‑up, monitor student progress and engagement, identify emerging concerns, and proactively connect students with appropriate resources and support. This role requires careful and thoughtful attention to each student’s individual circumstances and needs, as well as the ability to balance ongoing case management with responsive coaching.

The Success Coach will join the Student Success and Policy unit within the broader Undergraduate Program. In addition to individual student coaching and case management, the Success Coach may develop and facilitate workshops, drop‑in services, and other student support initiatives. The Success Coach will collaborate with colleagues and campus partners to coordinate support and ensure students receive timely, personalized, and holistic assistance throughout their undergraduate experience.

Key Job Responsibilities:

• Creates, implements, coordinates, and monitors treatment plans to assist students/clients in meeting wellness goals
• Documents all cases and accurately maintains records of cases discussed
• Serves as primary resource and referral source for students/clients in dealing with a crisis and/or mental health issues
• Prepares reports based on documented data as needed
• Assesses needs of students/clients and provides or recommends interdisciplinary care

Department:

Wisconsin School of Business, Undergraduate Program Office

Compensation:

The minimum salary for the position is $54,000. Actual starting salary will be based on experience and qualifications.

• generous vacation, holidays, and paid time off
• competitive insurances and savings accounts
• retirement benefits

Benefits information can be found at (https://hr.wisc.edu/benefits/).

Required Qualifications:

• Minimum 1 year of experience supporting undergraduate students or other young adults to achieve academic or holistic success, including graduate assistantships or practicums
• Minimum 1 year of experience collaborating with multiple stakeholders or partners, especially in support of a student or other young adult’s wellbeing and/or success, including graduate assistantships or practicums

Preferred Qualifications:

• Experience in consulting, referring, and interventions
• Experience developing initiatives to support students who are struggling academically
• Creativity and resourcefulness, especially when it comes to designing initiatives to support students thriving
• Demonstrated initiative in managing projects, caseloads, or programs

Education:

• Bachelor's Degree Required
• Master's Degree Preferred

Contact Information:

Se Ann Yang

[e-mail]

608-263-2975
Relay Access (WTRS): 7-1-1. SeRELAY_SERVICEfor further information.

Institutional Statement on Diversity:

Diversity is a source of strength, creativity, and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching, research, outreach, and diversity as inextricably linked goals.

The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background - people who as students, faculty, and staff serve Wisconsin and the world.

The University of Wisconsin-Madison is an Equal OpportunityEmployer.

Qualified applicants will receive consideration for employment without regard to, including but not limited to, race, color, religion, sex, sexual orientation, national origin, age, pregnancy, disability, or status as a protected veteran and other bases as defined by federal regulations and UW System policies. We promote excellence by acknowledging skills and expertise from all backgroundsand encourage all qualified individuals to apply. For more information regarding applicant and employee rights and to view federal and state required postings, visit the Human Resources Workplace Poster website.

To request a disability or pregnancy-related accommodation for any step in the hiring process (e.g., application, interview, pre-employment testing, etc.), please contact the Divisional Disability Representative (DDR)in the division you are applying to. Please make your request as soon as possible to help the university respond most effectively to you.

Employment may require a criminal background check. It may also require your references to answer questions regarding misconduct, including sexual violence and sexual harassment.

The University of Wisconsin System will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful candidate will be released. See Wis. Stat. sec. 19.36(7).

The Annual Security and Fire Safety Report contains current campus safety and disciplinary policies, crime statistics for the previous 3 calendar years, and on-campus student housing fire safety policies and fire statistics for the previous 3 calendar years. UW-Madison will provide a paper copy upon request; please contact the University of Wisconsin Police Department.