Student Success Coach

Jobtailor; Kentucky; On-site; USD 38,000 - 64,000; Full time

Job summary

Jobtailor seeks an educational supporter to assist onboarding for students and families, provide counseling, and coordinate with teachers and admins. The role includes maintaining open office hours, guiding course selection, and tracking progress to help students meet goals.

The position requires a bachelor’s degree in a related field, strong communication skills, and experience with data handling and confidential information. A team-based environment is offered.

Qualifications

• Bachelor’s degree in education, social services, or related field.
• Experience as teacher tutor, counselor, or mentor to youth.
• Marketing experience including social media, events, and communications.
• Proficiency with Google Docs, MS Office, email and internet apps.
• Excellent verbal and written communication skills.
• Strong data collection and analysis skills.
• Ability to handle confidential information.
• Ability to work under pressure and meet deadlines.
• Ability to work with distributed workforce and clientele.
• Ability to pass state and federal background checks.

Responsibilities

• Support onboarding for new and returning students and families.
• Maintain weekly open office hours and help sessions.
• Lead welcome calls with homeroom teacher.
• Follow up on non-completion items for new students.
• Collaborate with other departments and vendors for resolutions.
• Participate in Admissions Counseling for applicants and students.
• Review transcripts and assist with course selection.
• Answer questions about the school program.
• Develop plans to address barriers to attendance, academics, and behavior.
• Provide strategies to help students communicate with teachers and admins.
• Facilitate training and provide academic resources to boost achievement.
• Check in regularly with students on progress.
• Collaborate with teachers and parents on evaluation of progress.
• Conduct conferences with parents and students.
• Prepare for and attend student gatherings.
• Maintain documentation of performance and needs.
• Participate in professional development.
• Coordinate re-enrollment activities.
• Perform other duties as assigned.

Skills

Communication

Data analysis

Confidential information handling

Time management

Distributed workforce

Education

Bachelor’s degree in education, social services, or related field

Tools

Google Docs

MS Office

Email

Job description

Responsibilities

• Support new and returning students and families through the onboarding process and completion of required tasks
• Maintain weekly open office hours/help sessions to support new students and families
• Make welcome calls (in coordination with homeroom teacher)
• Follow up on non-completion items for new students
• Identify issues and problem solve with other departments and vendors as needed for prompt and professional resolution
• Participate in the Admissions Counseling process for applicants and students
• Review transcripts
• Assist students and families with course selection
• Answer questions about the school program
• Serve as the primary point of contact for school administration in developing plans to address barriers to full achievement of attendance, academic, and behavioral goals
• Provide research-based strategies to give students and parents the necessary skills and knowledge to help them communicate effectively with teachers and administrators in order to ensure student goals are met
• Facilitate individual and group training/support and provide academic resources to help students increase academic achievement
• Collaborate with students regularly to check in on progress in classes, keeping students accountable for achieving their academics, attendance, engagement, and behavioral goals
• Work in partnership with teachers and parents on evaluation of student progress and implementation of student objectives
• Conduct conferences with parents and students, both in person and over the phone as needed
• Prepare for and/or attend student gatherings
• Maintain accurate documentation of student performance, progress, needs, and academic support
• Participate in and coordinate the development of pertinent professional development activities
• Work in collaboration with school leadership and national teams on re-enrollment activities and sessions for families
• Perform other duties as assigned

Requirements

• Bachelor’s degree in education, social services, or related field
• Prior experience working as a teacher tutor, counselor, or mentor to youth
• Prior marketing experience including social media, events, and communications
• Proficiency in computer applications, including Google Docs, MS Office Suite, e-mail, and internet applications.
• Excellent verbal and written communication skills
• Strong data collection and analysis skills
• Understanding of and ability to manage confidential information
• Ability to work well under pressure as well as effectively prioritize and execute tasks to meet deadlines consistently
• Ability to work with a distributed workforce and clientele
• Ability to pass state and federal background checks