Academic Success Coach

Goodwill of Greater Washington; Washington (District of Columbia); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Personal time off

Paid holidays

Basic life insurance

Short/long term disability benefits

Medical, dental and vision benefits

Pet insurance

Employee discounts

Employee assistance program (EAP)

403(b)/401(k) with match after 1 year

Bonus eligible

Job summary

The Goodwill of Greater Washington’s Excel Center seeks an Academic Success Coach to promote student engagement, advocate for learners, and remove barriers to progress. Each coach handles a caseload and partners with instructors to monitor attendance, retention, and completion.

You will deliver counseling, assessments, and targeted supports, develop schedules, and contribute to professional development. This on-site role emphasizes relationships, relevance, and rigor in a supportive,

Qualifications

• Bachelor's Degree required.
• Two years of experience in social work, counseling, advising, academic guidance or related field.
• Ability to collect, interpret, and synthesize information about a student’s social history and crises.
• Strong communication and time management skills.
• Ability to work with diverse families and community agencies.

Responsibilities

• Identifies and resolves barriers to student academic success.
• Manages a caseload and supports retention, attendance and completion.
• Develops and leads professional development on best practices in counseling and intervention.
• Attends team and professional development meetings.
• Administers assessments to determine student needs.
• Gathers background information and maintains accurate case records.
• Collaborates with instructors and school personnel to monitor progress.
• Acts as liaison to community resources and supports students and families.
• Contributes to IEP development and provides advising to students.

Skills

Collaborates

Customer Focus

Drives Results

Situational Adaptability

Instills Trust

Education

Bachelor's Degree

Master’s degree in social work or related field

Job description

Overview

Academic Success Coaches are integral staff members in the Excel Center. Their primary role is to promote continued student engagement in the Excel Center and to serve as a student advocate. Each coach is responsible for a caseload of students, typically ranging from 65-80 students. In order to support student learning and productivity, coaches build relationships with students and provide resources to remove barriers from their educational progress. Effective coaches understand how to triage their caseloads by managing their core responsibilities while also being responsive to student crises as they arise. Additionally, this position will support the school’s motto: “Relationships, Relevance, and Rigor”. This position is responsible and will be held accountable for behaving in accordance with divisional and organizational RISE values and expectations.

Goodwill offers exciting opportunities for professional growth, and robust benefits, including personal time off (PTO), paid holidays, basic life insurance, short/long term disability benefits, individual and family medical, dental and vision benefits, pet insurance, generous employee discounts, and access to an employee assistance program (EAP). 403(b)/401(k) plan with match available after 1 year. Bonus eligible.

Benefits

• Personal time off (PTO)
• Paid holidays
• Basic life insurance
• Short/long term disability benefits
• Individual and family medical, dental and vision benefits
• Pet insurance
• Generous employee discounts
• Access to an employee assistance program (EAP)
• 403(b)/401(k) plan with match available after 1 year
• Bonus eligible

Responsibilities

Core Competencies:

• Collaborates
• Customer Focus
• Drives Results
• Situational Adaptability
• Instills Trust

Essential Duties and Responsibilities:

• Identifies and resolves barriers to student academic success.
• Establishes relationships with students on a caseload of approximately 81 students and supports high retention, attendance and completion rates.
• Develops and leads professional development sessions on best practices in adult and mental health and school-based counseling and intervention.
• Attend all team and professional development meetings.
• Administers academic, social and emotional assessments to determine the needs of students.
• Manages and monitors student information to ensure academic progress.
• Develops students class schedules and graduation plans, with a rapid turnaround.
• Collaborates with instructors and other school personnel to monitor student progress and to identify pathways to success.
• Gathers background information on the student’s social history by conducting observations, making home visits, conducting interviews, and reviewing student records.
• Participates in eligibility committee meetings and contributes to the development of the Individualized Education Plan (IEP).
• Serves as a resource to teachers and staff regarding social work services and the academic/social needs of students.
• Conferences with and provides information, support, and advising to students.
• May provide in-service training and workshops for teachers and staff regarding proper procedures for the referral of students to appropriate internal and external services.
• Organizes and conducts specialized programs and student support activities.
• Conducts specialized individual and group advising sessions to address specific emotional and social needs of students.
• Serves as a liaison between the student, home, school, counseling facilities and community resources such as social services, court services, and family service agencies.
• Acts as a member of the school crisis team to provide intervention to students as necessary.
• Makes court appearances to present data.
• Compiles monthly reports and maintains accurate case records.
• Other duties as assigned.

Supervisory Responsibility:

None

Qualifications

Required Qualifications:

• Bachelors Degree
• Two years of experience in social work, counseling, advising, academic guidance or related field.
• Must possess ability to collect, interpret, and synthesize information about a student’s social history, community environment, family dynamics, economic differences, and significant crises that influence academic and behavioral functioning.
• Must have demonstrated ability to work cooperatively as an interdisciplinary team member and devise an appropriate service plan for referred students and their families.
• Must possess the ability to synthesize and interpret diagnostic and assessment data.
• Must possess excellent communication and time management skills.
• Must possess the ability to establish and maintain effective working relationships with community agencies, students, families, team members, and others.
• Requires occasional local travel/transporting individuals; valid driver’s license, up-to-date auto insurance, and good driving record.
• Ability to accept and/or drive change positively;
• Demonstrate strong planning and organizational skills and initiative.

Preferred Qualifications:

• Master’s degree in social work, psychology, or a human service-related discipline.
• Experience in facilitating and/or offering social science, family counseling, rehabilitation counseling, student counseling/ personnel services, mental health and human services, individual/ family development, family and community services.
• Experience working with high school aged students in a nontraditional setting and/or an adult education setting strongly preferred.
• Access to reliable transportation.