Student Success Coach

CHCP; Houston (TX); On-site; USD 42,000 - 56,000; Full time

Job summary

The College of Healthcare Professions (CHCP) is seeking a Student Success Coach to support continuing online students. This role focuses on high-touch communication, student readiness, and engagement within the Canvas LMS.

You will collaborate with Financial Aid and Academic teams to ensure students complete all requirements needed to continue their education successfully. We foster a mission-driven work environment and value innovation, compassion, accountability, respect, and excellence as

Qualifications

• Strong communication and customer service skills.
• Excellent organizational and time-management abilities.
• Ability to problem-solve and work independently.
• Proficiency in Microsoft Office (Excel, Outlook, Word).
• Supervisory or leadership experience is a plus.

Responsibilities

• Support and engage continuing online students throughout their program.
• Assist students with readiness steps and Canvas LMS navigation.
• Partner with Financial Aid and Academic Departments to ensure student requirements are met.
• Identify and report students at risk of withdrawal or academic issues.
• Help improve student retention, satisfaction, and overall success.
• Conduct daily outreach to absent students via calls, texts, and emails.
• Support student activities and engagement events.
• Oversee Student Mentors and Student Ambassadors.

Skills

Communication

Customer Service

Organization

Time Management

Problem-Solving

Microsoft Office

Tools

Canvas LMS

Job description

Career Opportunities with CHCP Healthcare and Educational Services LLC

A great place to work.

Careers At CHCP Healthcare and Educational Services LLC

Join a team dedicated to transforming lives through healthcare education. At The College of Healthcare Professions (CHCP), we are committed to empowering future healthcare professionals to succeed in impactful careers. Every role here supports our mission to prepare students for the career of their lives.

Student Success Coach – Continuing Students

Non-peak department hours: M-Th 9am-8pm, F 9am-5pm, Sat 9am-2pm; hours will be extended during peak times

Job Summary

The College of Health Care Professions (CHCP) is seeking a Student Success Coach to support continuing online students. This role focuses on high-touch communication, student readiness, and engagement within the Canvas LMS. You will collaborate with Financial Aid and Academic teams to ensure students complete all requirements needed to continue their education successfully.

Key Responsibilities

Support and engage continuing online students throughout their program.

Assist students with readiness steps and Canvas LMS navigation.

Partner with Financial Aid and Academic Departments to ensure student requirements are met.

Identify and report students at risk of withdrawal or academic issues.

Help improve student retention, satisfaction, and overall success.

Conduct daily outreach to absent students via calls, texts, and emails.

Support student activities and engagement events.

Oversee Student Mentors and Student Ambassadors.

Qualifications

Strong communication and customer service skills.

Excellent organizational and time-management abilities.

Ability to problem-solve and work independently.

Proficiency in Microsoft Office (Excel, Outlook, Word).

Supervisory or leadership experience is a plus.

Why CHCP?

We are committed to our Core Values: Innovation, Compassion, Accountability, Respect, and Excellence. We prepare students for successful careers in allied health and provide a supportive, mission-driven work environment.

Work Environment & Physical Requirements

Office setting with moderate noise. Requires frequent sitting and occasional lifting up to 25 lbs.