Student Success Coach

Campus; Atlanta (GA); On-site; USD 47,000 - 56,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) match

Flexible Time Away

Social events

Job summary

Campus in Atlanta, GA is looking for a Success Coach to guide students through their educational journeys. You will manage a caseload of 50-75 students, providing support in course planning and motivation. The role emphasizes proactive outreach and relationship building while balancing documentation and clarity.

This position offers a salary range of $47,000-$56,000 plus equity, and includes benefits like medical insurance and a hybrid work schedule.

Qualifications

• Experience managing a high volume of outreach and follow-up.
• Ability to build relationships and manage sensitive conversations.
• Strong organizational skills and clear documentation.

Responsibilities

• Build long-term relationships with students through coaching sessions.
• Conduct proactive outreach to keep students engaged.
• Help students navigate personal and academic challenges.

Skills

Strong empathic communication

Caseload management

Organizational skills

Education

Bachelor’s degree

Job description

About the Role

As a Success Coach, you’ll manage a caseload of students throughout their journey at Campus. You’ll guide them through course planning, accountability, time management, and tough conversations, helping them connect their day-to-day work to their long-term goals. You’ll be responsible for proactive outreach, relationship building, and backend documentation, balancing care and clarity while navigating a high-paced, emotionally complex role.

This is not a reactive advising job. You’ll need to reach out persistently, pivot in real time, and coach students through moments of self-doubt, struggle, and celebration.

Responsibilities

• Build long-term relationships with students through coaching sessions, check-ins, and ongoing outreach
• Conduct proactive outreach via phone, text, and chat to keep students engaged and accountable
• Coach students through personal, academic, and motivational challenges, demonstrating empathy while helping students stay accountable for their own progress
• Help students break down big goals into actionable next steps
• Track progress using various dashboards
• Complete forms (eg deferrals, withdrawals) and document notes clearly and consistently
• Balance a caseload of 50-75 students, triaging by risk and term
• Collaborate with Admissions and Onboarding teams to clarify handoffs and student context
• Adjust quickly to changing tools, processes, or term-based priorities

We’re excited about you because…

• Are a strong empathic communicator who creates safe, goal-oriented relationships with students through consistent outreach and regular 1:1 video and phone check-ins
• Support academic progress by helping students manage time, stay on track with coursework, and work through academic or personal obstacles with empathy, clarity, and actionable next steps
• Help students problem-solve when they feel stuck and create scaffolding plans, while being firm with expectations and accountability
• Are resilient and persistent with follow-up and outreach to students, especially when they’re non-responsive
• Can manage a caseload of up to 75 students, while maintaining weekly outreach, regularly scheduled coaching sessions multiple times in a quarter
• Prioritize tasks and outreach based on student risk level, engagement, and term timing, while maintaining clear notes and follow-through
• Adaptable in a fast-paced startup environment where we test different strategies for better student success

Required

• Bachelor’s degree
• Strong organizational and caseload management skills, including clear documentation, proactive prioritization, and effective use of tools to manage follow-up and track student/customer progress
• Ability to build relationships and navigate emotionally sensitive conversations with professionalism and clarity
• Proven ability to manage a high volume of outreach and follow-up
• This role requires in‑office attendance three days per week (Tuesday–Thursday) as an essential function to support student engagement, coaching, and team collaboration. Remote work is available on Monday and Friday, but in‑office presence on the designated days is necessary for the performance of this role.

Nice to Have

• Background in education, psychology, nonprofit, coaching, or advising
• Background in fast‑paced or startup environments

What you’ll get

• A compensation package that includes a base salary $47,000‑$56,000 + equity grant
  • Actual compensation within the pay range will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. For roles that are available to be filled remotely, base salary will be localized.
• Medical, dental, and vision insurance
• 401(k) match
• Fertility benefits via Carrot
• Hybrid work schedule (Monday & Friday remote; Tuesday-Thursday in-office)
• Flexible Time Away + paid holidays
• In‑office lunches for our Atlanta office
• Social events – happy hours, birthday celebrations, holiday parties, & more!
• Opportunity to make an impact – you’ll be an integral player in bringing our vision to life

Where we’re located

Atlanta, GA

Visa

Unfortunately, we are unable to offer new H‑1B visa sponsorship for this position. Candidates must already be authorized to work in the U.S. without requiring new H‑1B sponsorship. However, we can support H‑1B transfers and are able to sponsor TN visas for eligible Canadian and Mexican citizens.