Student Success Assistant

Susquehanna University; Selinsgrove (Snyder County); On-site; USD 17,000 - 25,000; Part time

Job summary

Susquehanna University is seeking a Student Success Assistant to support grant-funded Student Support Services by providing academic coaching, check-ins, referrals, and program outreach. The role involves meeting with students to set goals, strengthen study habits, document interactions, and collaborate with Student Support and Development staff to ensure timely follow-up.

This temporary, approximately 12-hour-per-week position offers experience in higher education student services and requires

Qualifications

• Bachelor's degree completed (Preferred fields of study: Psychology, Natural Sciences (Chemistry, Biology etc, Foreign Languages). Enrollment in a graduate program in education, counseling, student affairs, social work, psychology, or a related field is preferred but not required.

Responsibilities

• Meet individually with students for scheduled academic coaching, check-ins, and follow-up under the guidance of professional staff.
• Help students identify goals and develop practical strategies related to time management, organization, study habits, class attendance, assignment completion, and use of campus resources.
• Document student meetings, outreach attempts, referrals, and follow-up activities accurately and promptly in designated program systems or records.
• Assist with student outreach, reminders, appointment scheduling, and promotion of SSS services and events.

Skills

Interpersonal skills

Organization

Documentation

FERPA compliance

Student support

Education

Bachelor's degree completed

Job description

Student Success Assistant

Susquehanna University

Job Type: Staff - Temporary

FLSA: Determined by Position

Hours per week: Varies

Number of months: 10

Location : Selinsgrove, PA

Closing Date: 10/23/2026 11:59 PM Eastern

About Susquehanna

Susquehanna University is the future-ready institution for today, invested in cultivating intellectual grounding, active learning and global citizenship for all students. Renowned as one of the finest U.S. national liberal arts colleges, Susquehanna inspires and challenges 2,200 enterprising, bright-minded students studying the arts, business, humanities and sciences. Our students seize opportunities through exceptional worldwide internships, expert-guided research and an acclaimed study-abroad program, leading to a transformative education that empowers each graduate to realize their unique potential and lead a successful and meaningful life.

The Susquehanna River Valley with its fresh air and overall pleasant year-round climate, provides four distinct seasons amidst a backdrop of vibrant autumn foliage, occasional winter snowfalls, flower-filled springs and warm summer evenings illuminated by fireflies. Nearby outdoor recreational areas for hiking, kayaking, fishing and skiing - and the bustling cultural and commerce hubs of New York City, Washington D.C., Baltimore and Philadelphia within a three-hour drive - present abundant opportunities for learning and discovery.

Job Summary

The Student Success Assistant supports the academic success, engagement, and persistence of students participating in grant-funded Student Support Services (SSS) programs. Working under the direction of Student Support and Development staff, the Assistant provides direct student support through academic coaching, check-ins, follow-up, referrals, documentation, program outreach, and assistance with student success activities.

The Assistant will meet with assigned or referred students to help them identify academic goals, strengthen study and time-management strategies, connect with appropriate campus resources, and follow through on agreed-upon next steps. The Assistant will maintain timely and accurate notes of student interactions and communicate concerns or referral needs to professional staff.

This is a temporary grant-funded position, working approximately 12 hours per week. Scheduling may vary based on student and program needs and may occasionally include evening or weekend hours. This position is classified as non-exempt under FLSA regulations.

Specific Responsibilities

Academic and Student Support

• Meet individually with students for scheduled academic coaching, check-ins, and follow-up under the guidance of professional staff.
• Help students identify goals and develop practical strategies related to time management, organization, study habits, class attendance, assignment completion, and use of campus resources.
• Conduct outreach to students who have been referred for support or who need follow-up related to program participation or academic concerns.
• Encourage student self-advocacy and help students prepare questions or next steps for meetings with faculty, advisors, financial services, or other campus offices.
• Provide resource referrals and warm handoffs to appropriate campus offices; refer complex, sensitive, or higher-level concerns to professional staff.
• Support students in following through on action plans developed with Student Support and Development staff.

Documentation and Follow-Up

• Document student meetings, outreach attempts, referrals, and follow-up activities accurately and promptly in designated program systems or records.
• Maintain organized notes and records while protecting student privacy and complying with FERPA and university expectations.
• Communicate relevant student updates, concerns, and unresolved needs to the appropriate professional staff member.
• Assist with tracking student participation, appointment completion, and other basic program data as assigned.

Program Outreach and Support

• Assist with student outreach, reminders, appointment scheduling, and promotion of SSS services and events.
• Support workshops, study sessions, student success programs, trips, and other grant-funded activities as assigned.
• Help prepare materials, sign-in information, student communications, and other basic logistical needs for programming.
• Provide general administrative and student-service support to Student Support and Development staff as needed.
• Perform other related duties as assigned.

Minimum Qualifications

Education

Bachelor's degree completed (Preferred fields of study: Psychology, Natural Sciences (Chemistry, Biology etc, Foreign Languages). Enrollment in a graduate program in education, counseling, student affairs, social work, psychology, or a related field is preferred but not required.

Experience

Previous experience working with college students, youth, peer mentoring, tutoring, academic support, advising, coaching, student activities, or a related service role is preferred. Experience may include employment, internships, practicums, volunteer work, or undergraduate leadership roles. Experience supporting first-generation students, students from lower socio-economic backgrounds, and/or students with disabilities is preferred.

Knowledge, Skills, Abilities

• Strong interpersonal and communication skills and the ability to build supportive, professional relationships with college students.
• Ability to listen, ask appropriate questions, maintain boundaries, and recognize when a student concern should be referred to professional staff.
• Strong organizational skills, reliability, attention to detail, and ability to complete documentation and follow-up in a timely manner.
• Ability to manage multiple responsibilities and maintain confidentiality when working with student information.
• Demonstrated commitment to supporting first-generation students, students from lower-income backgrounds, students with disabilities, and other students served through grant-funded support programs.
• Comfort using common office technology and willingness to learn university student-support systems and documentation practices.

Additional Information for Applicant

Physical Demand

• Position requires the ability to sit or stand for extended periods of time.
• Position requires the ability to move about campus and attend student programs or meetings in various campus locations.
• Position requires the ability to communicate in person, by telephone, and through electronic platforms.
• Position requires occasional manual dexterity and the ability to use standard office equipment.
• Position may require occasional lifting of materials weighing up to 10 pounds.
• Working conditions are primarily indoors.

Susquehanna University does not provide visa sponsorship for this position. Candidates must be legally authorized to work in the United States and must not require employer sponsorship for employment authorization.

Please note: This position is grant funded. As a result, the salary is tied to the grant award and is not negotiable.