Temporary Student Success Coordinator

PeopleAdmin, Inc.; City of Syracuse (NY); On-site; USD 28,000 - 32,000; Full time

Job summary

The Student Success Coordinator at Syracuse University in Syracuse, NY is a temporary role created to support the Assistant Director of Student Success at the Martin J. Whitman School of Management.

The position helps coordinate the Whitman Learning Center, oversee peer mentoring, plan major events, and drive strategic initiatives. You will assist with data collection and tracking, collaborate with campus partners and the advising team to promote academic achievement, student well-being, and a

Qualifications

• Technology proficiency including Microsoft Office Suite (Outlook, Excel, Word) and CRM systems.
• Excellent organizational and time management abilities with high detail orientation.
• Demonstrated ability to prioritize and manage multiple projects while meeting strict deadlines.
• Experience with budget management and data tracking.
• Excellent communication skills and the ability to work effectively with a diverse community.

Responsibilities

• Assist with operations of the Whitman Learning Center. Supervise Excel tutors, coordinate with CLASS, and manage tutor vouchers.
• Support delivery of workshops and seminars promoting academic success such as time management and study skills.
• Assist with executing orientation activities for new undergraduate and graduate students.
• Support the peer mentor program by overseeing day-to-day program administration.
• Support major events including Convocation, Family Weekend, all-school picnic, and community-building activities.
• Facilitate existing strategic programming initiatives including Whitman First, mental wellness programming, and other priority areas.
• Assist with leave of absence management, including tracking leaves and re-enrollment procedures.
• Support program assessment and data collection efforts. Administer student surveys and track participation.
• Assist with promoting financial opportunities and student success resources to relevant student populations.
• Assist with budget tracking and expenditure monitoring in partnership with the assistant director of student success.

Skills

Microsoft Office Suite

CRM systems

Orange Success

Salesforce

Communication skills

Organization

Tools

Outlook

Excel

Word

Job description

Pay Range

Pay Range $20.50 - $23.50 Per Hour

Pay rates at Syracuse University are based on a combination of factors including, but not limited to, the job responsibilities; the candidate’s education, training, work experience and key competencies; the university’s strategic priorities; internal peer equity; applicable federal, state, local laws, grant funding and contractual requisites; and external market analyses.

Staff Level

00

FLSA Status

Non-exempt

Hours

Standard University business hours
8:30am – 5:00pm (academic year)
8:00am – 4:30pm (summer)

Hours may vary based on operational needs. Some evenings and weekends required.

Job Type

Full-time

Unionized Position Code

Not Applicable

Job Description

The Student Success Coordinator is a temporary position created to support the Assistant Director of Student Success in delivering comprehensive student support services at the Martin J. Whitman School of Management. This role assists with day-to-day coordination of the Whitman Learning Center, peer mentoring, major event programming, strategic initiatives, and leave of absence support. This position will also assist with data collection and tracking. The coordinator works collaboratively with campus partners and the advising team to promote academic achievement, student well-being, and a sense of belonging for undergraduate and graduate students.

Education and Experience

Skills and Knowledge

• Technology proficiency required including Microsoft Office Suite (Outlook, Excel, Word), CRM systems, Orange Success, Salesforce, and other relevant software.
• Excellent organizational and time management abilities with high detail orientation.
• Demonstrated ability to prioritize and manage multiple projects while meeting strict deadlines.
• Experience with budget management and data tracking.
• Excellent communication skills and the ability to work effectively with a diverse community including students, parents, alumni, faculty, and administrative staff.

Responsibilities

• Assist with operations of the Whitman Learning Center. Supervise Excel tutors, coordinate with CLASS , and manage tutor vouchers. Support delivery of workshops and seminars promoting academic success such as time management and study skills.
• Assist with executing orientation activities for new undergraduate and graduate students. Support the peer mentor program by overseeing day-to-day program administration. Support major events including Convocation, Family Weekend, all-school picnic, and community-building activities.
• Facilitate existing strategic programming initiatives including Whitman First (first-generation student support), mental wellness programming, and other priority areas.
• Assist with leave of absence management, including assisting with the tracking of leave of absences, supporting re-enrollment procedures, and facilitating seamless transitions for returning students across all academic programs (undergraduate and graduate).
• Support program assessment and data collection efforts. Assist with administering student surveys and tracking participation.
• Assist with promoting financial opportunities and student success resources to relevant student populations.
• Assist with budget tracking and expenditure monitoring in partnership with the assistant director of student success.

Physical Requirements

Not Applicable

Tools/Equipment

Not Applicable

About Syracuse University

Syracuse University is a private, international research university with distinctive academics, diversely unique offerings, and an undeniable spirit. Located in the geographic heart of New York State, with a global footprint, and over 150 years of history, Syracuse University offers a quintessential college experience.
The scope of Syracuse University is a testament to its strengths: a pioneering history dating back to 1870; a choice of more than 200 majors, 100 minors, and 200 advanced degree programs offered across the University’s 13 schools and colleges; over 15,000 undergraduates and over 6,000 graduate students; more than a quarter of a million alumni in 160 countries; and a student population from all 50 U.S. states and 123 countries. For more information, please visit http://www.syracuse.edu.

About the Syracuse area

Syracuse is a medium-sized city situated in the geographic center of New York State approximately 250 miles northwest of New York City. The metro-area population totals approximately 500,000. The area offers a low cost of living and provides many social, cultural, and recreational options, including parks, museums, festivals, professional regional theater, and premier shopping venues. Syracuse and Central New York present a wide range of seasonal recreation and attractions ranging from water skiing and snow skiing, hiking in the Adirondacks, touring the historic sites, visiting wineries along the Finger Lakes, and biking on trails along the Erie Canal.

EEO Statement

Syracuse University is an equal‑opportunity institution. The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, veteran status, or any other status protected by applicable law to the extent prohibited by law. This nondiscrimination policy covers admissions, employment, and access to and treatment in University programs, services, and activities.

Commitment to Supporting and Hiring Veterans

Syracuse University has a long history of engaging veterans and the military‑connected community through its educational programs, community outreach, and employment programs. After World War II, Syracuse University welcomed more than 10,000 returning veterans to our campus, and those veterans literally transformed Syracuse University into the national research institution it is today. The University’s contemporary commitment to veterans builds on this historical legacy, and extends to both class‑leading initiatives focused on making an SU degree accessible and affordable to the post‑9/11 generation of veterans, and also programs designed to position Syracuse University as the employer of choice for military veterans, members of the Guard and Reserve, and military family members.

Commitment to a Respectful and Welcoming Community

Syracuse University fosters a welcoming learning environment where students, faculty, administrators, staff, curriculum, social activities, governance, and all aspects of campus life reflect a broad range of perspectives and experiences. The University community values the many similarities and differences among individuals and groups. At Syracuse, we are committed to preparing students to engage with and appreciate the richness of backgrounds, beliefs, and experiences that shape our society. To achieve this, we strive to cultivate a community that respects and encourages open dialogue, understanding, and mutual respect.

Required fields are indicated with an asterisk (*)

• * How did you first find out about this position?
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  • Syracuse University HR Recruiter
  • Virtual Career Fair (via NYS Department of Labor)
  • SUNY EOC (Equal Opportunity Center)
  • Women’s Opportunity Center
  • Jubilee Homes
  • Syracuse Northeast Community Center
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  • JobPlus
  • Syracuse.com
  • Chronicle of Higher Education
  • HigherEdJobs.com
  • HERC (HERC Higher Ed Recruitment Consortium)
  • InsideHigherEd.com
  • Indeed.com
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  • LinkedIn Job Posting
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• If "other", please describe how you first found out about this position.

  (Open Ended Question)