Student Success Advisor — Dragon Pathways

Tiffin University; Tiffin (OH); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Tuition benefits

Health insurance

Paid leave

Employee Assistance Program

Job summary

Tiffin University on-campus Academic Advisor position within the Student Success and Dragon Pathways department seeks a student-centered professional to guide onboarding, degree progression, and graduation through proactive advising and coordination with faculty and campus partners.

The role emphasizes data-informed advising, early intervention, and personalized planning to support persistence and timely degree completion for diverse student populations.

Qualifications

• Education: Bachelor’s degree required; Master’s degree preferred.
• Experience: Previous experience in Higher Education curriculum or academic advising.
• Must demonstrate ability to work with faculty and/or students in group and one-on-one situations.
• Demonstrated ability to handle multiple tasks and work in an environment with continuous interruptions.
• Strong problem-solving skills.
• Maintain a current understanding of FERPA, Financial Aid, and Disability Services in a university setting.

Responsibilities

• Serve as a primary student success partner within Dragon Pathways by building meaningful relationships with assigned students and providing consistent support throughout their University experience.
• Provide proactive and developmental academic advising to new and continuing students, including first-year, transfer, international, and other student populations, with an emphasis on engagement, persistence, academic success, and timely degree completion.
• Guide students through their individual Dragon Pathway by helping them understand academic requirements, expectations, milestones, resources, and opportunities from enrollment through graduation.
• Develop individualized academic plans and degree pathways by assisting students with course selection, registration, major and program exploration or changes, academic standing, degree progression, and graduation planning.
• Support the transition and onboarding of new students by providing proactive outreach, advising, registration assistance, resource connections, and follow-up beginning prior to enrollment and continuing through the first year.
• Monitor student engagement, academic progress, and enrollment activity using academic records, registration information, credit completion, attendance, early-alert notifications, predictive analytics, and other student success indicators.
• Identify students who may be at risk of stopping out or withdrawing and provide timely, individualized intervention based on academic performance, attendance, engagement, registration activity, financial or administrative barriers, academic standing, and other indicators.
• Develop individualized student success strategies and connect students with appropriate academic, financial, career, personal, and campus resources. Maintain consistent follow-up to ensure students are connected to and utilizing available support.
• Serve as a student advocate and navigator by helping students identify and resolve academic, enrollment, financial, and administrative barriers that may interfere with their ability to persist and progress toward graduation.
• Collaborate across the University to support the student lifecycle, working closely with faculty, academic departments, Student Accounts, Financial Aid, Admissions, Career Services, academic support services, athletics, and other campus partners.
• Coordinate and support student success initiatives and campaigns designed to improve onboarding, engagement, persistence, retention, and graduation outcomes.
• Support registration and academic progression by assisting with course adds, drops, withdrawals, schedule adjustments, prerequisite issues, course cancellations, unsuccessful coursework, academic standing concerns, and other circumstances that may affect degree completion.
• Use student success data to inform advising and intervention and document outreach, interventions, referrals, and student progress accurately within University systems.
• Maintain consistent and proactive communication with students through appointments, email, phone, text messaging, and other appropriate communication methods to provide information, reminders, encouragement, resources, and follow-up.
• Contribute to a coordinated Dragon Pathways experience by identifying gaps, barriers, and opportunities within the student lifecycle and collaborating with campus partners to improve processes and the overall student experience.
• Support student belonging, engagement, and connection to the University by helping students identify opportunities for involvement, leadership, academic support, career development, and other experiences that contribute to persistence and success.
• Contribute to the broader student success mission of the University through teaching DEC100 Engage as an adjunct faculty member, supporting the Murphy Academic Support Center as needed, participating in student success programming and professional development, and contributing to institutional retention and persistence initiatives.
• Participate in continuous improvement efforts related to Dragon Pathways, advising practices, student communication, early intervention, onboarding, retention, and degree completion.
• Other duties as assigned.

Skills

Academic advising

Interpersonal skills

Communication

Multitasking

FERPA awareness

Collaboration

Education

Bachelor’s degree

Master’s degree preferred

Job description

Tiffin University on-campus Academic Advisor position within the Student Success and Dragon Pathways department seeks a student-centered professional to guide onboarding, degree progression, and graduation through proactive advising and coordination with faculty and campus partners.

The role emphasizes data-informed advising, early intervention, and personalized planning to support persistence and timely degree completion for diverse student populations.