Student Success Advisor

Johnson & Wales University; Providence (RI); On-site; USD 43,200 - 52,800; Full time

Job summary

Johnson & Wales University in Providence, RI seeks a relationship manager and academic advisor to support enrolled students from acceptance through program completion.

You will advise, assist with course selection, monitor progress using analytics, and partner with faculty to ensure a positive learning experience for all students.

This full-time role requires a bachelor's degree with experience in higher education advising and offers a comprehensive benefits package in a campus setting.

Qualifications

• Minimum of a bachelor's degree.
• Experience working in academic advising in higher education, telemarketing or other related experience.
• Preferred Master's degree in business, education or in a related field of study.

Responsibilities

• Provides ongoing academic advising to undergraduate and graduate students.
• Assists students with course selection, registration, waivers, withdrawals and other academic requests.
• Establishes and maintains contact with students via phone, email, workshops, seminars, blogs and social media.
• Answers questions professionally and collaboratively to resolve student concerns.
• Builds relationships with staff, faculty and internal constituencies to resolve enrollment issues.
• Offers guidance on time management, study skills, and career exploration.
• Uses analytics to track progress and provides outreach to struggling students.
• Reviews academic progress and retention against university goals, adjusting outreach accordingly.
• Assists with retention strategies and identifies improvement opportunities.

Education

Bachelor's degree

Master's degree in business, education or related field

Job description

Johnson & Wales University in Providence, RI seeks a relationship manager and academic advisor to support enrolled students from acceptance through program completion.

You will advise, assist with course selection, monitor progress using analytics, and partner with faculty to ensure a positive learning experience for all students.

This full-time role requires a bachelor's degree with experience in higher education advising and offers a comprehensive benefits package in a campus setting.