Student Success Advisor

South College; Nashville (TN); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Front Loaded PTO

Tuition Assistance

Medical, Dental, Vision

401(k) – with Employer Contribution

Job summary

South College in Nashville, TN is seeking an experienced Student Success Advisor. This on-site role helps students set and achieve academic goals, navigate degree requirements, and access services.

You will engage with at‑risk students and coordinate advising to support progress toward degree completion. The ideal candidate has a Bachelor’s degree (Master’s preferred), strong communication skills, comfort with technology, and the ability to multitask in a fast-paced campus environment.

Qualifications

• Bachelor’s degree is required for the role.
• Master’s degree is preferred.
• Experience with college students as an academic advisor or in student success/retention.
• Comfort with technology, strong communication, collaborative work ethic, and ability to multitask.
• Ability to advise via phone, email, text, and virtual platforms.
• Ability to engage diverse student populations and present information clearly.
• Capable of thriving in a fast-paced work environment with creative problem-solving.

Responsibilities

• Serves as facilitator of communication to students, faculty, and other departments.
• Coordinate learning experiences through course and career planning and progress reviews.
• Refer students to other campus services as needed.

Skills

Communication skills

Technology-savvy

Multitasking

Collaboration

Student outreach

Education

Bachelor’s degree

Master’s degree

Job description

Job Type

Full-time

Student Success Advisor

Benefits

• Front Loaded PTO
• Tuition Assistance
• Medical, Dental, Vision
• 401(k) – with Employer Contribution

South College

We are one of the nation’s fastest growing institutions of higher learning … come grow your career with us. In order to fully meet our Mission to our students, we require a diverse combination of perspectives, backgrounds, life experiences, and ideas from our faculty and staff and will provide them with an equitable and inclusive work environment—where respect and open interchange of ideas are at the heart of that culture.

20,000 Students

10 Campuses

Competency Based Education

Online

Student Success Advisor Description

We are currently seeking an experienced academic advisor to join the South College, Nashville team of Student Success Advisors (SSA). SSAs help the students set and achieve academic goals, acquire relevant information and services, and make responsible decisions consistent with interests, goals, abilities, and degree requirements. The successful candidate will have knowledge and understanding of academic advising practices and be skilled in applying these practices in their work. They will understand the process of academic advising and how to deliver a personalized advising experience to each student, which includes academic outreach to at risk students, sharing program requirements, registration, and career planning.

This student services role is located on site at our Nashville Campus in Nashville, TN. Remote work is not available.

Responsibilities

• Serves as a facilitator of communication to students, faculty, and other departments
• Coordinate the learning experiences of students through course and career planning and academic progress review
• Act as an agent of referral to other campus agencies, as necessary

Requirements

Education

• Bachelor’s degree required
• Master’s degree preferred.

Experience

• Previous experience working with college students ideally as an academic advisor and/or in college student success and retention.
• Must be comfortable with technology, strong communication skills, collaborative work ethic, and be able to prioritize and multi-task.
• Must possess the skills necessary to advise via phone, email, text, and virtually.
• Must be comfortable speaking to college students individually, presenting information to student groups, and can quickly develop rapport with a diverse population.
• Must be able to thrive in a fast‑paced work environment and demonstrate creative problem‑solving skills.

Notice of AI Use in Job Application Review

As part of our commitment in creating a fair, efficient, and consistent hiring process we may use artificial intelligence (AI) to help our recruiting teams organize, summarize, and analyze information provided by candidates, including resumes, application responses, and other materials submitted during the application process. AI may be used to identify patterns, highlight relevant skills, and experience, and assist in comparing a candidate’s qualifications with the requirement of a specific role. These tools are to improve efficiency and consistency while supporting more informed hiring decisions, which will ultimately be made by the hiring team.