Student Success Advisor

berklee; Boston (MA); On-site; USD 60,000 - 63,000; Full time

Benefits offered by this job

Outstanding health and dental coverage

403(b) retirement match

Tuition assistance

Generous PTO

Paid winter break

Job summary

Berklee is hiring a Student Success Advisor to support undergraduate performing artists, musicians, dancers, and creative entrepreneurs across campuses. You will provide proactive 1:1 advising, mentor students, and guide degree progression within a holistic model.

In this role, you will monitor milestones, identify at-risk students, and coordinate with health and academic support services to ensure a strong support network.

Qualifications

• Bachelor's degree is required; master's degree preferred.
• 1–2 years of higher education experience with advising focus.
• Commitment to inclusive advising for diverse student populations.
• Ability to learn and leverage CRM, SIS, and analytics tools.

Responsibilities

• Provide 1:1 advising, drop-ins, class visits, and proactive outreach to an assigned cohort.
• Track milestones: core music completion, major declaration, time-to-degree, and graduation.
• Identify at‑risk students and deliver targeted coaching for alerts, withdrawals, or leaves.
• Help students navigate policies, degree options, and academic procedures to build plans.
• Develop and execute workshops, class visits, and events to support persistence.
• Partner with campus health, wellness, academic support, and Berklee Bridge for comprehensive care.
• Collaborate with student peer mentors and maintain advising records in SIS.

Skills

Empathy

Active listening

Adaptability

Ethic of care

Education

Bachelor's degree

Master's degree preferred

Tools

CRM tools

Student information systems (SIS)

Predictive analytics software

Job description

Job Description:

The Student Success Advising department is seeking an empathetic, proactive Student Success Advisor . Operating within a holistic advising model across our schools and campuses, you will manage a cohort of undergraduate performing artists, musicians, dancers, and creative entrepreneurs. Guiding students through key academic milestones, degree progression, and personal growth, this role ensures every student has access to a dedicated support network. At Berklee, your work directly supports the next generation of creative leaders.

Key Responsibilities

Cohort Advising & Milestone Tracking:

• Holistic Coaching: Provide personalized academic advising via 1:1 appointments, drop-ins, class visits, and proactive outreach to an assigned cohort.
• Milestone Monitoring: Track student progress through academic markers (core music completion, major declaration, time-to-degree, and graduation).
• At-Risk Interventions: Identify academically at-risk students, delivering targeted coaching strategies for those receiving academic early alerts, withdrawing from courses, or returning from leaves.
• Policy Guidance: Help students navigate institutional policies, degree options, and academic procedures to build personalized plans.

Programming, Outreach & Operations:

• Student Success Events: Develop and execute workshops, class visits, and events supporting persistence and student identity development.
• Proactive Care: Partner with campus health and wellness, academic support services, and Berklee Bridge partners to deliver comprehensive care networks.
• Mentorship & Systems: Collaborate with student peer mentors and maintain advising records within predictive analytics and student information systems (SIS).

What You'll Bring

• Education & Experience: Bachelor's degree required (Master's preferred). 1-2 years of higher education experience with a focus on academic advising, student persistence, and learning theories.
• Inclusive Advising: Demonstrated commitment to advising diverse student populations, including Black, Latinx, Indigenous, and Asian Pacific Islander students.
• Technical Savvy: Ability to learn and leverage modern student information platforms, CRM tools, and predictive analytics software.
• Core Competencies: Empathy, active listening skills, adaptability, and an ethic of care required to build authentic relationships with creative students.
• Schedule Flexibility: Ability to work occasional evening, weekend, or holiday hours for key campus events and advising initiatives.

Why Choose Berklee?

Empowering Creatives: Guide world-class student artists, performers, and designers as they realize their educational potential.

Career Growth: Participate in a structured departmental career ladder that recognizes and rewards exceptional performance.

Cultural Access: Enjoy nightly access to world-class music, theater, and dance performances across our campus venues.

Total Rewards:

• Outstanding health and dental coverage
• an institutional 403(b) retirement match
• tuition assistance
• generous PTO
• a paid winter break

Hiring Range: $60,000 to $63,000 ; salary dependent on experience and education.

Please visit the Berklee Total Rewards page for a complete listing of benefits.

This document does not create an employment contract, implied or otherwise, other than an 'at will' employment relationship.

Diversity, Equity, Inclusion & Equal Employment Opportunity at Berklee :

We support an inclusive workplace where everyone excels based on personal merit, qualifications, experience, ability, and job performance. Berklee affirms that inequality is detrimental to our faculty, staff, students, and the communities we serve. Our goal is to make lasting change through our actions. Berklee is committed to providing fair and equitable consideration of all employees and applicants without regard to race, color, religion, ancestry, age, national origin, place of birth, gender, sexual orientation, gender identity or expression, disability, genetic information, or status as a member of the armed forces or veteran of the armed forces, or any other category protected by federal, state, or local law.

As part of this commitment, Berklee will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact the Human Resources Team at [e-mail] or call 617-747-2375.

*Currently enrolled Berklee students are not permitted to apply for staff or faculty positions.

Employee Type:

Staff