Student Services Technician

Miami University; Oxford (OH); On-site; USD 25,000 - 30,000; Full time

Job summary

Miami University is seeking a Student Services Technician to support Admissions, Registrar and Student Financial Assistance. The role handles daily administrative tasks, phone inquiries, calendar management, and front desk coverage to ensure a smooth visit experience for prospective students and families.

Responsibilities include processing applications, coordinating meetings, maintaining files and databases, and reporting on program activities.

Qualifications

• Requires 12 months of coursework or training beyond high school and two years related experience.
• Knowledge of unit's operations, policies, and procedures.
• Knowledge of computers and office applications.
• Knowledge of FERPA and related state/federal laws.
• Oral and written communication skills.
• Ability to work with people with diverse backgrounds.
• May require supervisory, clerical and/or research skills.

Responsibilities

• Manage the visit phone line and direct callers to ensure timely responses.
• Assist the Senior Visit Coordinator with front desk coverage and room scheduling.
• Provide calendar management, triage calls, and meeting agendas.
• Provide event and project support and maintain student files and databases.
• Serve as information resource for students and parents; resolve admissions issues.
• Interpret policies and procedures.
• Assist students and parents with admissions, registration, and financial aid tasks.
• Process applications, credentials, registration, course evaluation, scheduling, transfer coursework, loan and scholarship processing.
• Monitor projects and implement necessary changes.
• Gather and analyze statistics; produce reports.
• Answer phones, type, coordinate bulk mailings, order supplies.
• Other duties as assigned.

Skills

Oral communication

Written communication

Office software

FERPA knowledge

Diversity sensitivity

Supervisory skills

Clerical skills

Job description

Job Title Student Services Technician Department Admissions Office Administration Worker Type Regular Pay Type Hourly Hourly Rate 19 Work Shift Scheduled Weekly Hours 40 Benefit Eligible Yes Post-Offer, Pre-Employment Physical Required? No

Job Description Summary

Performs a variety of moderately complex administrative tasks requiring some independent judgment related to ensuring the successful completion of the daily operations of Admission, Registrar and Student Financial Assistance

Essential Duties

• Assist in the daily management of the visit phone line by identifying the customers’ needs and directing callers to ensure impeccable customer service and timely response rate to all inquiries and concerns related to the visit experience.
• Assist the Senior Visit Coordinator, including front desk coverage, room scheduling, coordinating faculty appointments, etc.
• Provide administrative support including calendar management, triaging calls, preparing agendas for meetings, as well as other duties as requested.
• Provide event and project support, as requested Maintains complete, accurate, and up-to-date files and computer databases on students.
• Serves as informational resource for students and parents; investigates and resolves problems and difficulties regarding admission, registration and financial assistance.
• Interprets policies and procedures.
• Assist students and parents in various routine and non-routine activities regarding admissions, registration, and financial assistance.
• Performs a variety of intermediate to complex administrative tasks which may include process admission applications, credentials, and decisions; registration, course evaluation, classroom scheduling and evaluate transfer coursework; process student loan applications, monitoring loan progress, and process scholarship application.
• Monitors and reviews projects; ensures all necessary changes are made.
• Gathers and analyzes statistical information regarding admission, registrar and student financial assistance's programs and activities; produces reports.
• Performs a variety of administrative tasks including answering phones, typing, coordinating bulk mailings, ordering supplies and copying.
• Other duties as assigned.

Minimum Qualifications

• Requires twelve months of coursework or training beyond high school and two years of related experience, or an equivalent combination of education and experience.
• Required Knowledge, Skills, and Abilities.
• Knowledge of unit's operations, policies, and procedures.
• Knowledge of computers and office applications.
• Knowledge of related state and federal laws, e.g. FERPA.
• Oral and written communication skills.
• Ability to work with people with diverse backgrounds.
• May require supervisory, clerical and/or research skills.

Additional Position Information (if applicable) Special Instructions (if applicable) none

Additional Information

• A criminal background check is required.
• All campuses are smoke- and tobacco-free campuses.
• This organization participates in E-Verify.

Remote Work

For positions that are approved for remote work: Remote work is not a right, it is a work arrangement that can be modified or revoked by Miami University at any time for any reason, including the convenience of the University.

Reasonable Accommodations

Requests for reasonable accommodations for disabilities related to employment should be directed to [e-mail] or 513-529-3560.

Questions and follow-ups regarding requests should also be directed here.

Miami University Values Statement

• Miami University is a scholarly community whose members believe that a liberal education is grounded in qualities of character as well as of intellect.
• We respect the dignity of other persons, the rights and property of others, and the right of others to hold and express disparate beliefs.
• We believe in honesty, integrity, and the importance of moral conduct.
• We defend the freedom of inquiry that is the heart of learning and combine that freedom with the exercise of judgment and the acceptance of personal responsibility.
• For more information on Miami University’s mission and core values, please visit the Mission and Core Values webpage.

Equal Opportunity/Affirmative Action Statement

• Miami University, an Equal Opportunity/Affirmative Action employer, encourages applications from protected veterans and individuals with disabilities.
• Miami University prohibits harassment, discrimination and retaliation on the basis of age (40 years or older), color, disability, gender identity or expression, genetic information, military status, national origin (ancestry), pregnancy, race, religion, sex/gender, status as a parent or foster parent, sexual orientation, or protected veteran status in its application and admission processes, educational programs and activities, facilities, programs or employment practices.
• Requests for reasonable accommodations for disabilities related to employment should be directed to [e-mail] or 513-529-3560.

Clery Act

• As part of the University’s commitment to maintaining a healthy and safe living, learning, and working environment, we encourage you to read Miami University’s Annual Security & Fire Safety Report at: http://www.MiamiOH.edu/campus-safety/annual-report/index.html, which contains information about campus safety, crime statistics, and our drug and alcohol abuse and prevention program designed to prevent the unlawful possession, use, and distribution of drugs and alcohol on campus and at university events and activities.
• This report also contains information on programs and policies designed to prevent and address sexual violence, domestic violence, dating violence, and stalking.
• Each year, email notification of this website is made to all faculty, staff, and enrolled students.
• Written notification is also provided to prospective students and employees.
• Hard copies of the Annual Security & Fire Safety Report may be obtained from the Miami University Police Department at 513-529-2223.

Labor Law Posters for Applicants

Please visit our Labor Law Posters webpage to access all relevant and applicable labor law information.

Miami University is a major public university with a small college feel. Creating environments for learning excellence and providing career opportunities in Oxford, Hamilton, Middletown, West Chester and Luxembourg, our faculty, staff, and student employees are the fuel that drives Miami! We rank first nationally among public universities for best teaching by U.S. News & World Report. Our opportunities for growth and advancement are not limited to students in the classroom. Our faculty, staff, and student employees are highly valued for their contribution toward the Miami experience. Miami’s main campus is located in Oxford, Ohio, 35 miles north of Cincinnati. A true college town, Oxford features a wide variety of shops and restaurants within walking distance of the main campus. Our regional campuses are located in Hamilton, Middletown, and the Voice of America Learning Center in West Chester, Ohio. For faculty and staff, Miami offers a great work environment and competitive benefits. We invite you to experience Miami and see how you can support the University’s Mission.