Student Services Technical Lead

SUNY Orange; City of Middletown (NY); Hybrid; USD 50,000 - 61,000; Full time

Benefits offered by this job

Generous leave

Tuition Reimbursement

Retirement Plans

Retiree Health Insurance

Supplemental Insurance

Job summary

SUNY Orange in Middletown, NY seeks a Technical Lead to support Ellucian Banner Financial Aid and Student modules. You will coordinate patches, test upgrades, and train staff while collaborating with IT and end users to optimize student services software.

The role requires an Associate degree or higher or SQL certification, 2+ years of SQL experience, strong communication, and proficiency with Microsoft Office. Some on-site work is required, primarily remote.

Qualifications

• Education: Associate's degree or higher or SQL certification.
• Experience: Minimum two years of SQL; ability to work with non-technical end users; proficient with Microsoft Office; strong verbal, written and presentation skills.

Responsibilities

• Support end users in the Student Service Division as the functional lead for Ellucian Banner Financial Aid and Student modules.
• Coordinate, test, and assist IT with patches, modifications, and system upgrades; train staff.

Skills

SQL

End-user training

Verbal communication

Written communication

Presentation skills

Collaboration with non-technical users

Microsoft Office

Education

Associate's degree or higher or SQL certification

Tools

Ellucian Banner

Microsoft Office

Job description

Orange County Community College (SUNY Orange), located in the scenic Hudson Valley, is a multi-campus College with locations in the cities of Middletown and Newburgh, NY. We proudly claim the distinction of being the first county-sponsored New York State Community College. And, for over 70 years, SUNY Orange has been the primary workforce provider and educational resource for residents of Orange County and neighboring counties.

Our students come from all walks of life and are committed to their education and career development. Our graduates speak highly of a curriculum that challenges them and prepares them upon graduation to be competitive and successful if they are directly entering the workforce or to thrive when they transfer to four-year institutions. SUNY Orange values diversity, has been certified as a Hispanic Serving Institution (HSI) and has been named a Military Friendly college.

The College seeks dynamic individuals eager to engage in thoughtful, energetic and impactful leadership, and to help shape the future of a College that is respected within its community. If you desire the opportunity to mold the members of our diverse student body into the accomplished professionals and leaders they wish to become, crave an administrative atmosphere where creativity and forward-thinking ideas are welcomed, and are willing to roll up your sleeves to make it all happen, we encourage you to consider joining our College community.

Job Description:

The Technical Lead will support end users in the Student Service Division as the functional lead for the Ellucian Banner Financial Aid and Student modules and all integrated third-party software and database applications. The Technical Lead will play an integral role in the Student Services Division by supporting cross-functional collaboration and optimizing the use of technology among those offices that directly enroll students at the College.

The Technical Lead is responsible for coordinating, testing, and assisting IT with implementing all patches, modifications and system upgrades and facilitating training for departmental end users. The Technical Lead documents processes and procedures, creates user manuals/training materials for staff and spearheads the configuring and testing of the annual financial aid year roll over and updates to financial aid tables and programs.The Technical Lead is primarily remote, occasionally will be needed on site, and must perform duties and responsibilities during the business hours of the College.

The Technical Lead collaborates with IT as needed to trouble-shoot problems and to initiate new product enhancements.

Requirements:

Education Required: Associate's degree or higher or SQL certification

Experience Required:Minimum two years of strong technical proficiency with Structed Query Language (SQL). Demonstrated ability to work collaboratively with non-technical end users. Proficiency with Microsoft Office suite. Excellent verbal, written and presentation skills.

Preferred Knowledge, Skills, Abilities and Worker Characteristics:

• Demonstrated functional knowledge of Ellucian Banner Financial Aid or Student modules.
• Prior experience in a college financial aid, registrar or student accounts office.
• Strong organizational and time management skills.
• Experience gathering data and report writing skills.
• Perform well under pressure, within time constraints, with a high degree of accuracy, diplomacy and confidentiality.
• Ability to coordinate workflow while dealing with multiple projects and deadlines.
• Ability to present complex information and data in coherent fashion.

Additional Information:

Deadline for Applying: October 2, 2026

Position begins: As soon as possible

Salary:$55,197 - $91,075 per annum;commensurate with experience. This is a Staff & Chair, Grade 60, 12-month position.

SUNY Orange offers a competitive benefits package which includes:

• Generous leave policy (including Winter and Spring Breaks)
• Tuition Reimbursement
• Retirement Plans
• Retiree Health Insurance
• Supplemental Insurance
• Public Service Loan Forgiveness eligible

Orange County Community College does not discriminate on the basis of race, color, national origin, religion, creed, age, disability, sex, gender identification, sexual orientation, familial status, pregnancy, predisposing genetic characteristics, military status, veteran status, domestic violence victim status, criminal conviction or any other category protected by law. The College adheres to all federal and state civil rights laws prohibiting discrimination in public institutions of higher education. Inquiries regarding this non-discrimination policy may be directed to: Iris Martinez-Davis, Civil Rights Compliance Officer, 115 South Street, Middletown NY 10940, [phone], [e-mail].