Student Services Support Specialist

Hillsborough-College; Tampa (FL); On-site; USD 25,000 - 27,000; Full time

Job summary

Hillsborough Community College is seeking a dedicated clerical specialist to support the Financial Aid and Registrar functions in Tampa, FL. The role involves working one night per week and additional evenings during peak registration, plus some Saturdays during peak months.

Requirements include a high school diploma or GED and at least one year of related experience; bilingual Spanish-English is a plus. The position supports student records, registration tasks, and general office operations.

Qualifications

• High School diploma or GED and at least one year of related work experience.
• Preferred: strong customer service, knowledge of Florida Residency Guidelines and FERPA, data entry experience, and the ability to work with detailed records.

Responsibilities

• Manage all aspects of financial aid appeals.
• Operate the rotary microfilm camera and process related documents.
• Research and resolve complex student problems and inquiries.
• Process requests for out-going transcripts and assist with registration.
• Enter data, calculate corrections to records, and maintain confidential student records.

Skills

Customer service

Data entry

Attention to detail

Bilingual Spanish-English

Education

High School diploma or GED

Tools

Rotary microfilm camera

Job description

Compensation Range:Position Summary:Hiring compensation range: $18.04 to $19.84 per hour depending on qualifications.Job Summary:Provides specialized clerical support to assigned department(s) to enable effective office operations. This position includes working one night per week and possibly up to four nights a week during peak registration periods. In addition, the position will require working some Saturday hours during peak registration months.Job Duties:• Manage all aspects of financial aid appeals.• Operate the rotary microfilm camera.• Research and resolve complex student problems.• Process requests for out-going transcripts.• Assist in filing and coding first time applications and high school transcripts.• Data entry, calculate and compute corrections to records and reports, maintain and handle confidential student records.• Distribute, collect, check, and enter grade rolls.• Assist with registration.• Perform calculations to determine eligibility for financial aid.• Process incoming mail, answer telephone inquiries, and redirect calls when necessary.• Place orders for textbooks.• Performs other similar and related duties as assigned.Minimum QualificationsThe position requires at least a High School diploma or GED and at least one-year of prior-related work experience.Preferred Qualifications:Provides specialized clerical support to assigned department(s) to enable effective office operations. This position includes working one night per week and possibly up to four nights a week during peak registration periods. In addition, the position will require working some Saturday hours during peak registration months.Prefer applicants with: (1) strong customer service experience: (2) knowledge of Florida Residency Guidelines and FERPA; (3) data entry and computer experience; and (3) work experience that demonstrates detail-oriented skills. Previous higher education work experience and/or fluently bilingual in Spanish and English (fluently able to converse, read, and write) a plus.Research and resolve complex student problems. Data entry, calculate and compute corrections to records and reports, maintain and handle confidential student records.Assist with registration. Process incoming mail, answer telephone inquires and redirect calls when necessary. Assists students on a face to face basis as well as through forms and email. diagnose residency issues. Perform other similar and related duties as assigned.Process name changes/SS number changes. Registration, process residency documents.Closing Date: Open Until FilledHillsborough Community College is an Equal Opportunity Employer, we believe that diversity and inclusion among our applicants and employees is critical to our success as a community partner.All qualified applicants will receive consideration for employment opportunities without regard to race, color, religion, sex, pregnancy, national origin, age, physical/mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information, and military/veteran status.Preference will also be given to veterans and spouses who are eligible under the Veterans' Preference Law. At time of application, submittal of Form DD214 is the minimum requirement for veterans' preference claim. Note: Please upload your DD214 as an attachment as part of your application at the time of submission.The selected candidate identified for this position will be required to successfully complete a Level II criminal background check, which includes fingerprinting.Hillsborough Community College participates in the US E-Verify program.Apply Today to join our team