Student Services Specialist/Counseling

North Orange County Community College District; Fullerton (CA); On-site; USD 45,000 - 65,000; Full time

Job summary

Join a leading community college district dedicated to student success and equity. The Student Services Specialist role involves a variety of complex tasks in a dynamic environment. Ideal candidates will have experience in student services and a strong commitment to diversity and inclusion. You will help enhance educational opportunities and support students throughout their educational journey.

Benefits

100% employee medical premium coverage

Professional Growth & Development Opportunities

20 paid holidays + Paid vacation

Flexible/Hybrid Work Program

Cumulative sick leave

Qualifications

• Two years in student services or related field required.
• Commitment to diversity and inclusion in education.
• Experience working with diverse student populations.

Responsibilities

• Coordinate program activities and support services.
• Conduct informational workshops and outreach.
• Assist students with applications and services.

Skills

Communication

Organizational Skills

Customer Service

Problem Solving

Diversity Awareness

Education

Two years of college-level course work

Job description

Please see Special Instructions for more details.

SPECIAL INSTRUCTIONS SUMMARY

Work Schedule: District employees can apply for the Flexible/Hybrid Work Program, working a hybrid schedule of remote work and in-person each week. Approval and number of in-person days may vary by position/department. Questions regarding the work schedule may be discussed with Hiring Manager if selected as an interview candidate.

Travel to associated NOCE Centers occur several times a month.

This is a classified position subject to a one-year probationary period. Initial salary placement will be determined by the Office of Human Resources in accordance with Board Policy and is not negotiable. The candidate selected for employment will be required to provide the following: identification and employment eligibility as outlined in the Immigration Reform and Control Act, fingerprints and required medical certification pursuant to statue. NOCCCD will not sponsor any visa applications.

The District may choose to fill one or more positions from this recruitment within six (6) months.

To ensure consistency and fairness to all applicants, please do not submit materials in addition to those requested. Additional materials will not be considered or returned. Be sure to complete all questions and sections of the application. For questions which may not apply, indicate "N/A" (not applicable). Do not use terms such as "see resume" or "see attached".

The minimum required number of references for this position is three (3) and will be requested at the finalist and/or offer of employment phase of the hiring process.

All applications will be screened under a process of utmost confidentiality by a committee of representatives from the college community. Possession of the minimum qualifications does not ensure an interview.

Minimum Qualifications - Experience: One year of experience is equivalent to 12 months of experience at a maximum of 40 hours per week (full time). Applicable part-time experience will be converted to the full-time equivalent for the sole purpose of meeting the experience minimum qualification (Example: Twelve (12) months of part time work experience is equivalent to six (6) months full time).

Minimum Qualifications - Education: 24 units are equal to one year of education. As applicable, education must be from a regionally accredited institution and verifiable on a legible unofficial transcript.

Reasonable accommodations for applicants with disabilities may be requested by calling [phone] at least three business days in advance of the scheduled examination/interview date.

Evaluations of foreign degrees and/or coursework are required. See our website here for information regarding evaluation of foreign degrees.

Department

Department NOCE-AC Student Success & Equity

Percentage of Employment

Percentage of Employment 100%

Months of Employment

Months of Employment 12 Months Per Year

Work Schedule

Work Schedule Monday - Friday, 9:30 am to 6:30 pm (Schedule and shift are subject to change in accordance with department needs.)

About Us:

ABOUT US

Do you strive to make a difference in higher education? Are you looking for a rewarding career opportunity to be a part of our students’ educational success and lifelong learning? If so, we invite you to join North Orange County Community College District. We are proud to enroll over 60,000 students and serve a population of over one million people, annually! Home to more than 2,600 employees, our highly skilled, professional, and diverse faculty and staff are leading two of California’s premier colleges, Cypress Community College and Fullerton Community College, as well as one of the largest continuing education programs, North Orange Continuing Education.

North Orange Continuing Education ( NOCE ) has been serving the community since 1973 with free, noncredit educational programs and services to empower our community. Students enroll in NOCE’s noncredit programs to enhance basic skills, gain employable skills, prepare for credit courses, for self-sufficiency or to enhance civic participation. Noncredit programs offered at NOCE include adult basic skills (High School Diploma and Literacy Programs), English as a Second Language ( ESL ), U.S. citizenship, parenting, older adults, short-term vocational, and programs for adults with disabilities.

In addition, NOCE offers a wide selection of community education courses such as Kids’ College and Teen Program, fitness, home decorative arts, business skills and fine/applied arts. NOCE offers adults (18+) the opportunity to earn a high school diploma as well as nearly a dozen career education certificates. Tuition-free noncredit career certificates include the areas of administrative professional, early childhood education, electrical technology, funeral service assistant, management, medical assistant, pharmacy technician, and quality assurance for medical devices.

NOCE serves more than 15,000 students annually, ranging from preschoolers to seniors, at three Center locations in Anaheim, Cypress, and Wilshire (Fullerton) as well as over 100+ community-based locations in partnership with K12 schools, churches, community centers, senior centers, skilled nursing facilities and rehabilitation centers. NOCE is proudly accredited by the Accrediting Commission for Schools, Western Association of Schools and Colleges. NOCE is a stand-alone institution, serving as the noncredit arm of the North Orange County Community College District, which also includes credit-based Cypress College and Fullerton College. Part of the California Community College System, all NOCE courses are approved by the state of California.

NOCE believes in a multicultural and diverse learning experience where faculty and staff from diverse backgrounds can contribute to the development of our students. NOCE provides many avenues of support for our faculty and staff through District networks that include the Latino, Asian/Pacific Islander, Black, and LGBTQ Faculty Staff Associations.

The ideal candidate will share NOCE’s commitment to diversity, equity, and inclusion. NOCE truly embodies an inclusive learning culture. The student body is very diverse, with over 27% Latinx, 25% Caucasian, 18% Asian/Pacific Islander, 2% African American, 0.29% Native Hawaiian/Pacific Islander, and 0.12% American Indian/Alaskan Native. In addition, NOCE female students make up approximately two-thirds of the student population (at 69%) with 64% of the total population being 55+ in age.

NOCE is committed to enriching lives through education to meet the evolving needs of the community. NOCE employees are dedicated to the core values of Accountability, Diversity, Equity, Excellence, Innovation, Integrity, and Learning. We invite you to be a part of this celebrated and diverse community of learners where we put Students First. More information can be found at www.noce.edu .

NOCE’s Counseling and Student Services ( CSS ) department provides comprehensive counseling and student services aimed at supporting students from onboarding to completion. The department has Counseling Offices at the Anaheim Campus, Wilshire Center, and Cypress Center in addition to serving students in off-site locations and online. The department provides support with orientation, counseling and development of student educational plans, student engagement programming (including Student Leadership, Rising Scholars Program, Grads to Be program, and Pride Space), mental health programming, basic needs support, scholarships and aid, food pantry, student technology support services including laptop and Wi-Fi hotspots loan and transition support.

Our department embraces our institution attributes that define our personality and the culture of the organization: Totally committed, Warm and Inviting, Determined, Enthusiastic, Supportive.

What We Offer:

WHAT WE OFFER

• 100% employee medical premium coverage and a contribution toward dependent coverage (up to $9,051.21 for one dependent or $14,481.50 for two or more dependents annually)
• Fringe allowance to be used at employee’s discretion (up to $2,646.10 annually)
• Voluntary (Medical/Dependent Day Care) Flexible Spending Account
• $50,000 life insurance benefit
• Deferred Compensation Program (403(b)/457 plans)
• Abundant Professional Growth & Development Opportunities (Receive up to $3,500 annually)
• 20 paid holidays + Paid vacation
• Cumulative sick leave
• Flexible/Hybrid Work Program: 3 days in office/2 days remote (Management approval required; may vary by Department/Position)
• Summer schedule (exceptions apply)
• Receive Premium Pay for years of continuous service: From 5% at 5 years, up to 36% at 36 years
• District paid employee post-retirement medical (for those who qualify)
• Environment that fosters diversity and inclusion

PRIMARY PURPOSE

This position is responsible for performing a variety of complex technical duties in a specialized area of Student Services such as registration, record maintenance, EOPS , adult education, disabled student services, student placement, and counseling services.

Essential Functions

ESSENTIAL FUNCTIONS

Examples of essential functions are interpreted as being descriptive and not restrictive in nature.

Job Description

JOB DESCRIPTION

Plans and coordinates program activities; participates as directed in the formulation, development and implementation of appropriate policies and procedures for the assigned specialized student service; communicates with instructors, administrators, other District staff and outside agencies to coordinate and implement programs, resolve conflicts and exchange information.

Conducts informational workshops regarding programs and services; participates in outreach activities to promote educational opportunities and services available; works with social services agencies to promote awareness of assigned student service.

Oversees and coordinates the processing of a variety of documents related to the assigned specialized student service; assists students with application process for programs, services, and university transfers; assures the availability of specialized equipment or services for special needs students.

Provides technical information and expertise to students, instructors and others in an assigned area of Student Services; serves as peer counsel to students; works with students, instructors, administrators and staff to understand students’ academic needs and progress.

Maintains various records and files related to assigned area; inputs and downloads data from computer database; gathers, compiles and analyzes pertinent data and statistics; prepares and maintains a variety of narrative and statistical records and reports related to program activities and effectiveness.

Prepares and maintains program ledgers and reconciles budgets; monitors and records program administration, personnel, supply and equipment expenditures; prepares deposits and arranges for transport to bank.

Trains and provides work direction and guidance to others as directed.

Maintains current knowledge of legal requirements, procedures and policies used in providing student services.

Learns and applies emerging technologies as necessary to perform duties in an efficient, organized, and timely manner.

Participate in District/College efforts to increase the diversity of faculty and staff and to address student achievement gaps; active assistance in the creation of a welcoming and inclusive work and educational environment; attend and participate in diversity, equity and inclusion trainings and events.

Performs related duties as assigned.

Working Relationships

WORKING RELATIONSHIPS

The Student Services Specialist maintains frequent contact with co-workers, counselors, faculty, students, various departments and outside agencies.

Knowledge, Skills and Abilities

KNOWLEDGE , SKILLS AND ABILITIES

Knowledge of District organization, operations, policies and objectives

Knowledge of applicable sections of State Education Code and other applicable laws

Knowledge of organization, policies, and rules of assigned department or program

Knowledge of modern office practices, procedures and equipment

Knowledge of local, State and Federal laws applicable to assigned programs

Knowledge of specialized equipment used to communicate with blind and hearing-impaired individuals

Knowledge of District rules and regulations governing participation in financial aid and other government sponsored programs as assigned

Knowledge of the basic principles of bookkeeping

Knowledge of record keeping techniques

Ability to operate a variety of office equipment such as calculator, computer, copier, etc.

Ability to prepare budgets and financial reports

Ability to compile, organize, and analyze statistical data

Ability to work confidentially with discretion

Ability to plan, organize and prioritize work

Ability to meet schedules and time lines

Ability to work independently with little direction

Ability to understand and follow oral and written directions

Ability to communicate effectively, both orally and in writing

Ability to understand scope of authority in making independent decisions

Ability to review situations accurately and determine appropriate action according to established guidelines

Ability to establish and maintain effective working relationships with others

Special Requirements

SPECIAL REQUIREMENTS

This position requires a valid driver’s license. Incumbent may be required to travel off site for business reasons. All employees driving personal, leased, or district-owned vehicles for District related activities must certify possession of a valid Driver’s License. Employees must certify that personal vehicles are covered by automobile insurance as required by California law. (Administrative Procedure 7400, Section 4.0) If selected as a finalist and/or given an offer of employment for this position, you will be required to provide your valid Driver’s License information. Human Resources will contact the finalist to obtain this required documentation at that phase of the recruitment.

Coursework must be verifiable on a legible transcript. If selected as a finalist and/or given an offer of employment for this position, you will be required to provide a transcript (may be unofficial). Human Resources will contact the finalist to obtain this required documentation at that phase of the recruitment.

Minimum Qualifications

MINIMUM QUALIFICATIONS

Two (2) years of college-level course work.

Minimum two (2) years increasingly responsible training or experience in student services.

Commitment to diversity. All applicants must have demonstrated sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender, gender identity, sexual orientation, and ethnic backgrounds of community college students, faculty and staff. The applicant must be able to demonstrate how their experience with these factors relates to successfully achieving the goals of the position.

Desirable Qualifications

DESIRABLE QUALIFICATIONS

College coursework in sociology, psychology, computers, computer technology, business or related field

Experience working in a community college, noncredit, or adult education setting or in community based organizations.

Experience coordinating a program or support service including creating marketing and resource materials, developing and presenting workshops, and collaborating with other departments to increase awareness of services.

Administrative experience including developing processes and procedures to enhance a program, developing and maintaining spreadsheets, and monitoring and reporting on usage.

Effective oral and written communication skills.

Initiative-taking, resourceful and supportive.

Experience in collaborating with community agencies and ability to establish partnerships to enhance student basic needs programming.

The ability to address the needs of diverse student and/or employee populations.

Prior experience in approaching work and interactions with colleagues and/or students in an equity minded manner. Ability to provide an inclusive and welcoming work/educational environment.

Working Conditions

WORKING CONDITIONS

College or District office environment; may require standing for long periods while assisting students. May be subject to sitting for long periods at a time (up to 2-3 hours). Repetitive use of upper extremities including hand coordination activities.

Number of Vacancies

Number of Vacancies 1

Posting Number

Posting Number 2015787P

Desired Start Date

Open Date

Open Date 05/22/2025

Close Date

Close Date 06/09/2025

Special Instructions Summary

SPECIAL INSTRUCTIONS SUMMARY

Work Schedule: District employees can apply for the Flexible/Hybrid Work Program, working a hybrid schedule of remote work and in-person each week. Approval and number of in-person days may vary by position/department. Questions regarding the work schedule may be discussed with Hiring Manager if selected as an interview candidate.

Travel to associated NOCE Centers occur several times a month.

This is a classified position subject to a one-year probationary period. Initial salary placement will be determined by the Office of Human Resources in accordance with Board Policy and is not negotiable. The candidate selected for employment will be required to provide the following: identification and employment eligibility as outlined in the Immigration Reform and Control Act, fingerprints and required medical certification pursuant to statue. NOCCCD will not sponsor any visa applications.

The District may choose to fill one or more positions from this recruitment within six (6) months.

To ensure consistency and fairness to all applicants, please do not submit materials in addition to those requested. Additional materials will not be considered or returned. Be sure to complete all questions and sections of the application. For questions which may not apply, indicate “N/A” (not applicable). Do not use terms such as “see resume” or “see attached”.

The minimum required number of references for this position is three (3) and will be requested at the finalist and/or offer of employment phase of the hiring process.

All applications will be screened under a process of utmost confidentiality by a committee of representatives from the college community. Possession of the minimum qualifications does not ensure an interview.

Minimum Qualifications – Experience: One year of experience is equivalent to 12 months of experience at a maximum of 40 hours per week (full time). Applicable part-time experience will be converted to the full-time equivalent for the sole purpose of meeting the experience minimum qualification (Example: Twelve (12) months of part time work experience is equivalent to six (6) months full time).

Minimum Qualifications – Education: 24 units are equal to one year of education. As applicable, education must be from a regionally accredited institution and verifiable on a legible unofficial transcript.

Reasonable accommodations for applicants with disabilities may be requested by calling [phone] at least three business days in advance of the scheduled examination/interview date.

Evaluations of foreign degrees and/or coursework are required. See our website here for information regarding evaluation of foreign degrees.

Supplemental Questions

Required fields are indicated with an asterisk (*).

• * Do you have two (2) years of related college-level course work?
  • Yes
  • No
• * Do you have a minimum two (2) full time years of increasingly responsible training or experience in student services such as registration, record maintenance, EOPS, adult education, disabled student services, student placement, student life, and counseling services?
  • Yes
  • No
• * If you answered yes to question number two above, please describe in detail your increasingly responsible training or experience in student services. If you answered no to the question above, please write N/A as your response.

  (Open Ended Question)

• * Diversity: To demonstrate you meet the commitment to diversity minimum qualification, please answer the following question:How have you demonstrated you have knowledge of and are sensitive to the needs and experiences of the diverse academic, cultural, socioeconomic, gender, gender identity, sexual orientation, ethnic, and disability backgrounds of community college students, faculty, and staff?

  (Open Ended Question)

• * Diversity: To demonstrate you meet the commitment to diversity minimum qualification, please answer the following question:How would your experience, training, and/or knowledge of these types of diverse groups assist you in achieving the goals of this position?

  (Open Ended Question)

• * Can you provide proof, if hired, that you are eligible to work in the United States (NOCCCD will not sponsor any visa applications)?
  • Yes
  • No
• * Can you perform the essential functions of this position as outlined in the job description with or without reasonable accommodations?
  • Yes
  • No

Documents Needed to Apply

Required Documents

• Resume
• Cover Letter
Optional Documents
• Transcripts (may be unofficial)
• NACES Evaluation of Foreign Degree

Office of Human Resources
1830 W. Romneya Drive
Anaheim, CA 92801
www.nocccd.edu