Student Services Specialist

Young World Physical Education

Keller (TX)

On-site

USD 28,000 - 31,000

Full time

14 days+

Get more replies from employers

Send a job-specific resume in minutes.

Job summary

Keller ISD Education Center in Keller, Texas is seeking a Student Services Specialist to provide clerical and administrative support to the Student Services Department. The role includes handling routine office tasks, bookkeeping, and serving as the first point of contact for escalated issues with parents during the Truancy Tribunal process.

The position requires strong organizational and communication skills, and reports to the Department Supervisor.

Qualifications

High School Diploma or equivalent required.
Associate degree preferred.
Three (3) years of secretarial/related experience.
Experience in public education environment preferred.

Responsibilities

Welcomes families and students to the Tribunal, checking them in upon arrival.
Monitors organization, flow, and appointments for the day.
De-escalate emotionally charged situations through effective communication techniques.
Listen actively to parents' concerns with empathy while maintaining professionalism.
Provide administrative and secretarial support to the department Director(s).
Make meeting arrangements and prepare materials, schedule facilities and equipment.
Handle routine inquiries to ensure high level of service.
Maintain inventories of supplies and order office supplies as needed.
Compile data for state and local reports; prepare purchase orders and payments.
Maintain confidentiality and secure all reports and documents.
Pursue professional development aligned with district goals.

Skills

Keyboarding

Data entry

Word processing

File maintenance

Spreadsheets

Databases

Communication skills

Organization

Education

High School Diploma or equivalent

Associate Degree (preferred)

Tools

Microsoft Office

Job description

Student Services Specialist

Keller ISD Education Center - Keller, Texas Open in Google Maps

This job is also posted in Keller Independent School District

Job Details

Job ID: 5876727

Application Deadline: Posted until filled

Posted: Aug 07, 2026 5:00 AM (UTC)

Starting Date: Immediately

Job Description

Job Title: Specialist Wage/Hour Status: Non-Exempt

Job Role: Educational Support II Funding Source: Local

Pay Grade: PR 7

Department/School: Student Services

Function: Educational Support

Reports to: Department Supervisor

HR Date Approved: November 2011

HR Date Revised: April 2025

_________________________________________________________________________________________________

SUMMARY

This position provides clerical and administrative support to the Student Services Department, including organizing routine office activities, maintaining financial records, and assisting with bookkeeping tasks. The role also serves as the first point of contact for escalated complaints, de-escalating tense situations with upset parents, answering basic process questions, and offering support during the Truancy Tribunal process.

The essential functions, pursuant to the Americans with Disabilities Act, may include the characteristic duties and responsibilities noted herein, however, this list represents examples only, and is not a comprehensive listing of all functions and tasks performed by positions found in this job description.

Model KISD core organizational beliefs and values; perform duties effectively and efficiently for the purpose of supporting as well as contributing to high student achievement.
Provide program support and service delivery; communicate effectively within and across teams plus participate in cross-functional work groups.
Maintain a commitment to the District mission; model District expectations through personal leadership and actively support the efforts of others to achieve District goals.

_____________________________________________________________________

MAJOR RESPONSIBILITIES AND DUTIES

Truancy Tribunal Support

Welcomes families and students to the Tribunal, checking them in upon arrival.
Monitors organization, flow, and appointments for the day.
De-escalate emotionally charged situations through effective communication techniques, such as active listening, validation, and problem-solving.
Listen actively to parents' concerns, demonstrate understanding and empathy while maintaining a professional demeanor.

Department Support

Provide administrative and secretarial support to the department Director(s).
Handle routine inquiries to ensure a high level of service, responsiveness, and knowledgeable support for employees and their supervisors.
Make meeting arrangements and department activities including preparing materials, scheduling and setting up facilities, and arranging equipment.
Assist with all facets of the assigned department including but not limited to preparing items for board meetings, processing and monitoring Public Information Act requests, receiving, sorting, and distributing mail and other documents.
Responsible for maintaining inventories of supplies and material and ordering office supplies as needed.
Work and assist on special assignments, projects, and programs as directed.

Accounting

Perform routine bookkeeping tasks and maintain department budget records. Prepare and process department purchase orders and payment authorizations.
Maintain annual budgets and balancing the expenditure budget, maintain budget forecasting as it relates to the department for the District.
Assist with development and maintain annual budgets and balance the expenditure budget as it relates to the department projects and expenditures.
Maintain financial data reporting and forecasting to other departments as it relates to the department expenditure.
Prepare travel and hotel arrangements following established guidelines and process expense receipts for reimbursement.
Perform cost accounting activities, bank reconciliation, or accounting for grant expenditures.
Review and verify accuracy of journal entries, accounting methods, and procedures.

Reception and Phones

Act as an initial point of contact for parents experiencing frustration or dissatisfaction, ensuring a calm and empathetic response.
Answer incoming calls and greet visitors. Respond to routine inquiries from the public and staff, referring appropriate inquiries or problems to the department Director.

Reports and Correspondence

Compile pertinent data used to prepare various required state and local reports.
Prepare purchase orders and payment authorizations as directed.

Policy, Reports, and Law

Maintain confidentiality.
Develop and maintain systems for retrieval of information in support of all programs; compile, maintain, file, and secure all physical and computerized reports, records, and other required documents.
Pursue Professional Development activities for self and assigned staff; ensure that Professional Development activities are aligned with District goals and initiatives and current professional research.
Comply with all policies, operating procedures, legal requirements, and verbal and written directives.
Comply with the Professional Code of Ethics and Standard Practices for Texas
Follow District safety protocols and emergency procedures.
Perform other related duties as assigned.

_____________________________________________________________________

QUALIFICATIONS

Education/Certification

High School Diploma or equivalent
Associate Degree (preferred)

Experience

Three (3) years successful secretarial/related experience
Experience in public education environment (preferred)

_____________________________________________________________________

SPECIAL KNOWLEDGE/SKILLS/ABILITIES

Proficient skills in keyboarding, data entry, word processing, and file maintenance
Ability to use software to develop spreadsheets and databases and do word processing
Ability to prioritize workflow to address the multiple needs of the supervisor or the department
Ability to multi-task numerous complex administrative activities
Basic math skills
Knowledge of basic accounting principles
Strong organizational, communication, and interpersonal skills
Ability to effectively present information in one-on-one and to small and large groups of employees
Knowledge of school district organization, operations, and administrative policies
Ability to read and comprehend instructions, correspondence, and memos
Ability to make independent decisions regarding planning, organizing, and scheduling
Excellent public relations, organization, communication, and interpersonal skills

_________________________________________________________________________________________________

SUPERVISORY RESPONSIBILITIES

None

_____________________________________________________________________

MENTAL/PHYSICAL DEMANDS AND ENVIRONMENTAL FACTORS

Tools/Equipment Used

Standard office equipment including personal computer and peripherals

Posture

Prolonged sitting; occasional bending/stooping, pushing/pulling, and twisting

Motion

Repetitive hand motions, frequent keyboarding and use of mouse; occasional reaching

Lifting

Occasional light to moderate lifting and carrying (less than 44 pounds)

Environment

Work to be completed on-site from assigned school or building; regular exposure to noise and computer monitors
No remote work
Occasional districtwide travel

Mental Demands

Work with frequent interruptions; maintain emotional control under stress; work prolonged or irregular hours

_____________________________________________________________________

INTENT AND ACKNOWLEDGEMENT

This description is intended to indicate the kinds of tasks and levels of work difficulty required of positions given this title and shall not be construed as declaring what the specific duties and responsibilities of any particular position shall be. It is not intended to limit, or any way modify the right of any supervisor to assign, direct and control the work of employees under supervision. The use of a particular expression or illustration describing duties shall not be held to exclude other duties not mentioned that are of similar kind or level of difficulty.

Position Type: Full-Time

Salary: $160.38 Daily Rate

Job Categories:

Support Staff > Clerical

Job Requirements