Student Services Specialist

East Carolina University; Greenville (NC); On-site; USD 38,000 - 42,000; Full time

Job summary

East Carolina University in Greenville, NC, seeks a Student Services Specialist for the Office of Student Financial Aid. The primary duties include advising students and parents about financial aid programs, reviewing applications, and resolving issues to ensure timely assistance with federal, state, and institutional aid.

The role requires a bachelor's degree (or equivalent) and may prefer two years of experience in Financial Aid/Title IV administration.

Qualifications

• Bachelor’s degree; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.
• Two years’ experience in Financial Aid/Title IV aid administration.

Responsibilities

• Advise students and parents about financial aid programs, eligibility requirements, financing options, policies and procedures at the University.
• Review and analyze financial aid applications and records.
• Resolve conflicting information, investigates unusual situations, and decides the outcome.

Skills

Financial Aid

Student Counseling

Education

Bachelor’s degree

Job description

Posting Details

Position Information

Job Title

Student Services Specialist

Position Number

500622

Vacancy Open to

All Candidates

Department

AAH Financial Aid Awrds Schlrshps

Department Homepage

https://financialaid.ecu.edu/

Advertising Department

STUDENT FINANCIAL AID

Division

Academic Affairs

Classification Title

Specialist

Working Title

Student Services Specialist

Number of Vacancies

1

Full Time Equivalent (FTE)

1.0

Full Time or Part Time

Full Time

Anticipated Recruitment Range. Salary offered may be outside of this range as impacted by budget, UNC salary administration, and/or candidate qualifications.

$38,200-$42,444

Position Location (City)

Greenville

Position Type

Non-Faculty

Job Category

Non-Faculty Professional

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East Carolina University (ECU) is consistently ranked among the nation’s top public universities for its commitment to research, innovation, social mobility, and public service. Classified as a R1 institution by the Carnegie Commission on Higher Education, ECU is among the top 5% of research universities in the United States, an elite designation reflecting the highest levels of research activity, funding, and doctoral output. Founded in 1907, ECU is a public, four-year university located in Greenville, N.C., which and is widely regarded as the cultural, educational, economic, and medical hub of eastern North Carolina. Through education, research, healthcare, community engagement, athletics, cultural enrichment, and service, ECU enhances the quality of life for its students, the state and communities around the world. It is a great place to work, teach, and learn. ECU’s commitment to impactful scholarship is further demonstrated through its repeated Carnegie Community Engagement Classification (2010, 2015, 2024), as well as its 2024 designation as a Carnegie Leadership for Public Purpose institution. These distinctions recognize the university’s leadership in translating research into meaningful community partnerships and measurable societal benefits. The university supports its workforce through a wide range of professional development opportunities designed to foster career growth and skill advancement. Eligible employees also benefit from a comprehensive benefits package that promotes a healthy work-life balance.

Primary Purpose of Organizational Unit

The Office of Student Financial Aid is to offer a comprehensive financial aid program that attempts to meet the financial needs of all university students, utilizing aid programs from all sources students are believed to be eligible, designing financial aid packages in ways which assist students in achieving a quality education and support their academic objectives. Further, to remain eligible to participate in all available funding sources by maintaining compliance and providing data to funding sources and campus partners. The Office of Student Financial Aid at East Carolina University is responsible for administering and processing all Federal, State and other financial aid programs for students enrolled at ECU.

Primary Purpose of Position

The primary purpose of this financial aid counselor position is to advise students and parents about financial aid programs, eligibility requirements, financing options, policies and procedures at the University. The counselor provides information and advice about all financial aid programs. The counselor reviews and analyzes financial aid applications and records. The counselor resolves conflicting information, investigates unusual situations, and decides the outcome.

Minimum Education, Knowledge, Skills, and Experience

Bachelor’s degree; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.

Preferred Education, Knowledge, Skills, and Experience

Two years’ experience in Financial Aid/Title IV aid administration.

Special Instructions to Applicant

East Carolina University requires applicants to submit a candidate profile online in order to be considered for the position. Candidates must also submit a cover letter, resume, and a list of three references, including contact information online. Three original letters of reference are required for employment. Please be aware that if selected as a candidate of choice, an automatic e-mail will be sent to the individuals entered in the References section of the PeopleAdmin applicant tracking system. Letters of reference submitted via the PeopleAdmin applicant tracking system will be verified and considered towards meeting this requirement. Applicants must be currently authorized to work in the United States on a full-time basis.

Additional Instructions to Applicant

In order to be considered for this position, applicants must complete a candidate profile online via the PeopleAdmin system and submit any requested documents. Additionally, applicants that possess the preferred education and experience must also possess the minimum education/experience, if applicable.

Unless otherwise identified in the applicable job posting and consistent with University policy, the University will principally employ individuals who reside in the State of North Carolina to the greatest extent practicable. As such, most positions at East Carolina University require employees to live and work in North Carolina (or live within a reasonable daily commuting distance from their duty station) after hire. Candidates should be prepared to relocate within a reasonable, agreed-upon time after an offer of employment has been made and accepted to meet this requirement.

Job Open Date

09/04/2026

Open Until Filled

Yes

Initial Screening Begins

09/18/2026

Nondiscrimination Statement

East Carolina University is committed to workforce success and cultivating a culture of care for our employees. ECU prohibits unlawful discrimination and harassment based on race/ethnicity, color, genetic information, national origin, religion, sex, sexual orientation, gender identity, age, disability, political affiliation, and veteran status. All qualified applicants will receive consideration for employment without regard to their protected veteran status or disability. Individuals requesting accommodation under the Americans with Disabilities Act Amendments Act (ADAAA) should contact the ADA Coordinator at [phone] (Voice/TTY) or [e-mail].

Eligibility for Employment

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. ECU participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.

Department for People Operations, Success, and Opportunity

If you experience any problems accessing the system or have questions about the application process, please contact the Department for People Operations, Success, and Opportunity at [phone] or toll free at 1-866-489-1740 or send an email to [e-mail]. Our office is available to provide assistance Monday-Friday from 8:00-5:00 EST.

Supplemental Questions

Required fields are indicated with an asterisk (*).

1. * Please indicate where you learned about this job vacancy.
   • LinkedIn
   • Chronicle of Higher Education
   • CareerBuilder
   • Greenville Daily Reflector
   • Raleigh News & Observer
   • HigherEdJobs.com
   • InsideHigherEd.com
   • Monster.com
   • Indeed
   • ECU Website
   • Other
2. * Will you now or in the future require visa sponsorship for employment?
   • Yes
   • No

Documents Needed To Apply

Required Documents

1. Curriculum Vitae/Resume
2. Cover Letter
3. List of References

Optional Documents