Student Services Professional II

California State University, Stanislaus; Turlock (CA); On-site; USD 57,000 - 81,000; Full time

Job summary

California State University, Stanislaus seeks a Residential Education Coordinator (SSP II) for a full-time, temporary role in Housing & Residential Education. The person will support student success through counseling-adjacent advisement, who will lead educational programs, respond to crises, and supervise Resident Assistants.

The position requires a four-year degree and two years of student services experience; a master’s may substitute one year.

Qualifications

• Education: four-year college degree in behavioral sciences, public or business administration or related field.
• Two years of professional experience in student services or related field; master's may substitute for one year.

Responsibilities

• Provide guidance on Housing, Residential Education policies and procedures.
• Conduct meetings with residents regarding academic, personal, and community concerns.
• Use interviewing and counseling techniques to help students resolve concerns.
• Refer students to campus resources and coordinate with campus partners.
• Coordinate Resident Assistant recruitment, training, and development.
• Respond to on-call crises and intervene to support resident well-being.
• Document interactions, conduct matters, referrals, and follow-up actions.
• Plan and implement residential education programs, workshops, and engagement activities.

Skills

Interviewing

Conflict resolution

Counseling basics

Student advising

Coaching & mentoring

Public speaking / training

Staff supervision

Crisis response

Education

Bachelor's degree in behavioral sciences or related field

Master's degree substitution for one year of experience

Job description

Full-time temporary position available on or after September 6, 2026 for Housing & Residential. Appointment will be made for one year from date of hire with the possibility of reappointment and/or becoming permanent based on budget, department needs, and job performance.

Position Summary

~REVISED~ Residential Education Coordinator (SSP II)

This position’s responsibilities are carried out under general supervision. The incumbent is responsible for performing moderately complex professional Student Services work requiring the application of knowledge and judgment in interpreting policies, procedures, and professional standards. The position supports student success and engagement within the residential community through student support, residential conduct administration, crisis and urgent-call response, and the implementation of residential education programs and services. The incumbent is responsible for implementing key components of Housing’s comprehensive residential education curriculum and developing and facilitating resident engagement and learning opportunities focused on community engagement and belonging.

The incumbent is responsible for providing advisement using interviewing and basic counseling techniques, providing coaching to individual residents, responding to urgent calls and emerging situations, planning and coordinating moderately complex programs and activities, recommending solutions to student- and program-related issues, and serving as a resource within the assigned area of expertise. The incumbent exercises independent judgment within delegated authority, collaborates with campus partners and student staff, and will serve as a lead person.

Job Duties

Duties include but are not limited to:

• Provide guidance and interpretation of Housing, Residential Education, and university policies and procedures.
• Conduct individual meetings with residents regarding academic, personal, behavioral, and community concerns.
• Utilize interviewing, conflict resolution, and basic counseling techniques to assist students in resolving concerns.
• Assist students in evaluating options and identifying appropriate courses of action.
• Facilitate roommate agreements, conflict mediation, and community standards conversations.
• Refer students to campus and community resources as appropriate.
• Document student interactions, conduct matters, referrals, and follow-up actions.
• Administer assigned residential conduct cases and maintain accurate case documentation.
• Coordinate resolution of student concerns involving multiple campus departments.
• Participate in care, conduct, and behavioral intervention meetings.
• Serve in an on-call rotation and respond to student crises, emergencies, and policy violations.
• Recommend appropriate interventions to support resident success and well-being.
• Assist with the recruitment, selection, training, and development of Resident Assistants.
• Provide coaching, mentoring, and support to assigned Resident Assistants.
• Conduct regular staff meetings and individual development meetings with Resident Assistants.
• Monitor staff performance and provide feedback regarding established expectations and responsibilities.
• Coordinate Resident Assistant duty schedules and operational assignments.
• Deliver training sessions on Housing procedures, university policies, and compliance requirements.
• Collect, compile, and analyze data to support assessment and operational decision-making.
• Prepare written reports summarizing findings and recommendations.
• Monitor implementation of approved procedures and established practices.
• Recommend process improvements to enhance service delivery and operational effectiveness.
• Support occupancy management, room changes, opening and closing processes, and departmental initiatives.
• Collaborate with facilities, custodial, maintenance, and campus partners to support residential operations and student success.
• Plan, coordinate, and implement residential education programs, workshops, and outreach initiatives.
• Facilitate community-building activities that support student engagement, belonging, and learning.
• Coordinate educational programming aligned with Residential Education learning outcomes.
• Conduct outreach to residents to assess needs and encourage participation in community activities.
• Coordinate program logistics and collaborate with campus partners and stakeholders.
• Develop implementation plans and timelines for assigned programs and initiatives.
• Monitor participation and engagement trends and recommend enhancements to program effectiveness.
• Conduct post-event assessments and summarize outcomes and recommendations.
• Serve as a resource regarding assigned Housing and Residential Education programs and services.
• Participate on committees and workgroups supporting program implementation and service enhancement.
• Assist with recruitment, orientation, welcome programs, leadership development, and retention initiatives.
• Reconcile program-related expenses and maintain records within delegated authority.
• May be required to obtain additional training and/or certification as part of professional development, based on department and/or campus needs, to stay current with industry standards.
• At the direction of appropriate administrator, may provide support to other areas as needed.
• The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this classification.
• Other duties as assigned.

Minimum Qualifications

Education: Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration or a job-related field. Additional specialized experience during which the applicant has acquired and successfully applied the knowledge and abilities shown above may be substituted for the required education on a year-for-year basis. Experience: Two (2) years of professional experience in one of the student services program areas or in a related field; experience should give evidence of competence and indicate the potential for further growth. A master’s degree in a job-related field may be substituted for one year of the professional experience.

Preferred Qualifications

• Two (2) years of professional experience working in Housing and Residential Life, Residence Education, or a closely related Student Affairs functional area within higher education.
• Bachelor's degree in Higher Education, Student Affairs, Counseling, Psychology, or a closely related field.
• Prior experience in a CSU or higher education setting.
• Experience recruiting, training, supervising, or mentoring student employees, paraprofessional staff, or student leaders.
• Experience applying student development theory, learning outcomes, or residential curriculum models within a higher education setting.
• Experience administering student conduct processes, conflict resolution, or behavioral intervention practices in a residential or student-facing environment.
• Experience working with diverse student populations in a higher education setting and supporting initiatives that promote student engagement, belonging, and success.

Knowledge, Skills, Abilities

• Working knowledge of the practices, procedures and activities of the program to which assigned.
• General knowledge of the methods and problems of organizational and program management.
• General knowledge of research and interview techniques; and of the principles of individual and group behavior.
• Ability to interpret and apply program rules and regulations.
• Ability to use initiative and resourcefulness in planning work assignments and in implementing long-range program improvements.
• Ability to obtain factual and interpretive information through interviews.
• Ability to reason logically; ability to collect, compile, analyze and evaluate data and make verbal or written presentation based on these data.
• Ability to advise students individually and in groups on routine matters where required;
• Ability to recognize multicultural, multi-sexed and multi-aged value systems and work accordingly.
• Ability to establish and maintain cooperative working relationships with faculty, CSU administrators, student organizations, private and public agencies and others in committee work, and student advising and community contacts.
• Ability to rapidly acquire a general knowledge of the overall operation, functions and programs of the campus to which assigned.
• Demonstrated ability to make decisions and carry through actions having implications with regard to other program or service areas

Special Conditions

As a condition of employment, the successful candidate must reside in designated private on-campus quarters.

• Live on-site and rotate serving as primary professional staff on-call contact for all Housing and Residential Life emergencies and issues.
• This primary professional staff on-call contact is expected to respond on-site in a timely manner (within 15-30 minutes) to community issues as needed.
• Position may be required to travel.
• Physical Requirements
• The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Application Deadline

OPEN UNTIL FILLED; SCREENING TO BEGIN ON OR AFTER July 30, 2026 (Applications received after the screening date will be considered at the discretion of the university.)

Background Clearance Notice

Satisfactory completion of a background check (which includes checks of employment records, education records, criminal records, civil records; and may include motor vehicle records, professional licenses, and sex offender registries, as position requires) is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.

Salary Range

Anticipated starting salary will be $5,083 per month plus excellent paid benefits. Room and board, meal plan, and parking pass are part of the compensation package. (Full range: $5,083 - $7,228 per month.)

Compensation & Benefits

Commensurate with qualifications and experience. As a member of the 23-campus CSU System, we offer an extremely competitive benefits package that includes, but is not limited to, outstanding vacation, health, dental, and vision plans; a fee waiver education program; membership in the California Public Employees Retirement System (PERS); and 15 paid holidays a year. Link to (Bargaining Unit: 4) Benefits Summary: CSU Employee Benefit Summary Room and board are provided as part of the compensation package, in addition to salary and applicable benefits.*

Additional Information

Campus & Area California State University, Stanislaus serves the San Joaquin Valley and is a critical educational resource for a six-county region of approximately 1.5 million people. The University is fully committed to creating a culture of diversity and inclusion – one in which every person in the University community feels safe to express their views without fear of reprisal. Widely recognized for its quality academic programs, the University has 10 nationally accredited programs and 662 faculty members. 94 percent of full-time faculty holds doctorates or terminal degrees in their fields. The University offers 43 undergraduate majors, 16 master's programs, 7 post-graduate credentials, a doctorate in education and serves more than 10,000 students. New instructional facilities have been built for the unique pedagogy of professional programs, laboratory sciences and performing arts.

Stanislaus State continues to receive national recognition with its ranking as one of the best 384 colleges in the nation by The Princeton Review. The University was one of 12 public universities in the nation to be recognized by the American Association of State Colleges and Universities for demonstrating exceptional performance in retention and graduation rates. In addition, U.S. News and World Report ranks Stanislaus State in its top 10 among public universities in the West, while Washington Monthly honored Stanislaus State as the West’s No. 1 university for the money. Stanislaus State also is recognized as a Hispanic-Serving Institution (HSI) by the U.S. Department of Education.

Clery Act Disclosure

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the annual security report (ASR), is now available for viewing at https://www.csustan.edu/annual-campus-security-report . The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention, and sexual assault prevention information, and drug and alcohol prevention programming. The ASR also contains statistics of Clery Act crimes for Stanislaus State for the previous three years. A paper copy of the ASR is available upon request by contacting the office of the Clery Director located at One University Circle, Turlock, CA 95382.

Equal Employment Opportunity

The university is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, national origin, sex, sexual orientation, covered veteran status, or any other protected status. All qualified individuals are encouraged to apply. The person holding this position is considered a ‘mandated reporter’ under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083, revised 7/21/17, as a condition of employment.

Applicants requiring necessary accommodations to the application process may contact the Human Resources Department at [phone]. California Relay Service is available at [phone] voice and [phone] TDD. As a federal contractor, we are committed to attracting a diverse applicant pool. Please consider completing the Voluntary Self-Identification of Disability form (your response will not be shared with the search committee) at: Voluntary Self-Identification of Disability PDF Form .

CSU Stanislaus hires only individuals lawfully authorized to work in the United States. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

The CSU is a state entity whose business operations reside within the State of California. The CSU prohibits hiring employees to perform CSU-related work outside California.

The individuals who appear to be the best qualified for this position will be contacted by telephone or email for an interview.

INFORMATION CONTAINED IN THIS ANNOUNCEMENT MAY BE SUBJECT TO CHANGE WITHOUT NOTICE