Student Services Officer

Florida National University; Miami (FL); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Paid Time Off

Tuition waiver

Tuition reimbursement

401(k)

401(k) matching

Life insurance

Job summary

Florida National University seeks a Student Services Officer to coordinate the Student Services department activities and support the academic, cultural, and personal growth of students. You will collaborate with faculty and staff to promote student engagement and compliance with policies.

Responsibilities include managing communications, assisting with orientation and commencement, upholding privacy and FERPA obligations, and guiding students through university life while coordinating with

Qualifications

• Bachelor’s degree required.
• Experience supervising staff.
• Strong communication and interpersonal skills.
• Problem solving and conflict resolution abilities.
• Proficiency with MS Office (Word, Excel, PowerPoint).
• Ability to work with diverse student populations.

Responsibilities

• Coordinate and assist with promotion and execution of Student Services activities.
• Respond to inquiries promptly via email and voicemail.
• Ensure compliance with policies, FERPA, GDPR and applicable laws.
• Participate in commencements, orientation, events, and committees.
• Provide information on health insurance and other benefits to students.
• Maintain student lists and assist with special projects as assigned.
• Assist with safety plans and campus activities.

Skills

Supervisory experience

Communication

Customer service

Interpersonal skills

Problem solving

Education

Bachelor’s degree

Tools

Word

PowerPoint

Excel

Job description

Position Overview: The Student Services Officer coordinates and assist with the activities of the Student Services department. Collaborate with promoting and executing activities to enhance the cultural, professional, and educational growth of students. Provides support to the students and the administration regarding interactions occurring throughout student's university life.

Key Responsibilities:

• Communication Management: Respond promptly to daily communications via email and voicemail, addressing inquiries promptly and professionally.
• Policy Adherence and Ethical Compliance: Ensure strict adherence to the University's mission, policies, procedures, ethical standards, compliance with data protection regulations and pertinent legal regulations in all aspects of admission activities.
• University Engagement: Participate in Commencement Exercises, new student orientation, university events, committees, self-studies, and University Commencement Ceremonies.
• Special Projects: Execute special projects assigned by the President or supervisor.
• Compliance Adherence: Ensure compliance with Title IX of the Education Amendments Act of 1972, as well as FNU Policies, Procedures, Rules, and Regulation, the FNU Code of Ethics, Family Educational Rights and Privacy Act (FERPA), Florida Information Protection Act of 2014 (FIPA), the EU General Data Protection Regulation (GDPR), and all other applicable federal, state, and local laws, rules, and regulations.
• Assigned Duties: Undertake other assigned duties as required.

Specific Duties and Responsibilities:

1. Assist with the Enforcement of regulations and standards found in the University Catalog and Student Handbook, when necessary, among the student body.

2. Coordinate, and assist with the Commencement ceremony for graduating students for all campuses.

3. Provide recommendations to Director of Student Services and Campus Dean regarding student feedback with concerns regarding various departments of the university to ensure student satisfaction and resolution.

4. Encourage student participation and provide assistance in developing the Student Government Association for the campus.

5. Issue and enforce the usage of student ID card throughout the campus.

6. Coordinate and assist in executing the educational, professional, and cultural activities that enhance student growth and development.

7. Assist and facilitates with the participation of students in various student organizations.

8. Coordinate and assist with the implementation of the orientation event for new students.

9. Assist with the Safety plan for students and staff for the campus.

10. Provide information on the Family Educational Rights, Privacy Act, and the Department of Education Privacy Act rules to students when inquiries arise.

11. Provides information and support with regards to Title IX.

12. Provide continuing education information to students.

13. Maintain graduate students list database for future Alumni Association.

14. Provide health insurance information to domestic and international students.

Other Duties:

1. Prioritize and address the unique needs of service member students by ensuring seamless coordination of support services.

2. Offer resources and services to ease transitions between military and civilian life, recognizing the impact on both social and academic aspects.

3. Stay informed about changes in military educational policies and ensure the institution’s compliance with relevant regulations affecting active-duty students.

Requirements:

• Bachelor’s degree
• Must have supervisory experience.
• Solid understanding of the student life cycle within a school setting.
• Excellent communication, customer service and interpersonal skills, including problem solving, organization and conflict resolution skills
• Ability to work with people from a variety of diverse social and economic background
• Develops constructive and cooperative working relationships with others
• Very strong phone and computer proficiency in Word, PowerPoint and Excel a must, including typing and data entry
• Ability to work independently and adapt to change.
• High energy, assertive, results driven and highly ethical.

Job Type

Full-time.

Schedule:

• Monday - Thursday: 2 days from 8:00am to 5:00pm and 2 days from 12:00pm to 9:00pm
• Fridays alternate (campus closes at 7pm) (8:00am to 5:00pm or 10:00am to 7:00pm)

Benefits:

• Health insurance (medical, dental, vision)
• Paid Time Off
• Tuition waiver
• Tuition reimbursement
• 401(k)
• 401(k) matching
• Life insurance

Working Conditions

General office working conditions. Noise level is at normal office capacity.

Physical Demands

The physical demands described here are representative of those that must be met by employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.

While performing the duties of this job, the employee may be required to frequently and for extended periods of time, sit; stand; walk; use hands to handle and feel objects; reach with hands and arms; climb stairs. This position requires the ability to see, hear, and operate a computer keyboard and standard office equipment. The employee must lift and/or move up to (10) pounds and occasionally lift and or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust to focus. The employee must travel to other campuses, as needed and/or required.

Safety Hazard of the Job

Minimal Hazards.